How to check messaging limits
Learn how to check your WhatsApp messaging limit tier — both from the DoubleTick dashboard and directly inside Meta's WhatsApp Manager (FBM).
Want to know how many new customers you can message today? You can check your current WhatsApp messaging limit tier in two places — directly from your DoubleTick dashboard, or officially inside Meta's WhatsApp Manager. This guide walks you through both.
What's covered
Why checking messaging limits is important
Checking your messaging limit regularly helps you:
Know how many new customers you can message in a day
Understand whether your account is eligible for scaling
Figure out why message delivery may slow down when limits are reached
This lets you plan campaigns and customer outreach smoothly instead of running into surprises.
What messaging limit means
Although you send messages through DoubleTick, your messaging limit is actually controlled by Meta. Meta assigns limits at the Business Portfolio level, meaning:
All WhatsApp API numbers under the same portfolio share one messaging limit
If one number uses up the full limit, the other numbers in the portfolio are affected too
Check messaging limits on DoubleTick
DoubleTick makes it easy to view this limit directly from your dashboard, without needing to dig through Meta's tools.
Step 1: Log in to your DoubleTick account Open DoubleTick, log in using your registered login number, and enter the OTP to access your dashboard.
Step 2: Open the Home page Once you're logged in, click on Home from the main dashboard.
Step 3: Locate the Messaging Limit box On the Home page, look at the right-hand side, next to Account Quality. Just below your API phone number, you'll find a box labeled Messaging Limit, which also mentions: "Number of chats you can send to new customers in 24 hours."
Step 4: Check your current limit tier Inside the Messaging Limit box, DoubleTick shows the tier assigned to your portfolio, such as 2,000, 10,000, 100,000, or Unlimited. The tier shown here is your current messaging limit.
Check messaging limits in Meta (FBM / WhatsApp Manager)
Meta Business Manager is the official source for messaging limits. Checking limits inside WhatsApp Manager helps you confirm your portfolio's current tier, your scaling eligibility, and limit-sharing across all your numbers.
Step 1: Log in to your DoubleTick account Open DoubleTick and log in using your login number and OTP. After logging in, the Chat section opens by default.
Step 2: Go to the Home page Hover over the left side of the screen so the navigation panel expands, then click on Home.
Step 3: Click on "Go to FBM Account" On the Home page, look at the right-hand side. You'll see a button called Go to FBM Account — click it.
Step 4: Open WhatsApp Manager A new browser tab will open automatically, taking you directly to WhatsApp Manager inside your Meta Business Account (FBM).
Step 5: Open Messaging Limits in Account Tools Inside WhatsApp Manager, look at the left-hand menu and click on Account Tools. Under Account Tools, you'll see Messaging Limits as the second section — click on it.
Step 6: View your portfolio messaging limit The Messaging Limits panel will display your Business Portfolio's current limit tier and its scaling progress. This portfolio limit applies to every phone number inside that portfolio.
Key takeaways
DoubleTick shows your messaging limit right on the Home page, next to Account Quality
WhatsApp Manager shows the same limit officially, under Account Tools → Messaging Limits
The limit reflects your Meta Business Portfolio tier, shared across all numbers in it
Checking this regularly helps you plan outreach and campaigns better
FAQs
Where exactly do I find the Messaging Limit box in DoubleTick? On the Home page, on the right-hand side next to Account Quality, just below your API phone number.
Does DoubleTick control my messaging limit? No, Meta controls and calculates the limit. DoubleTick and WhatsApp Manager simply display it for your convenience.
Why does my Messaging Limit box show the same number for all my numbers? Because the limit applies to your entire Business Portfolio, not to a single number, so every number under it shows the same tier.
Do I need to log in to Meta separately to check my limit? No, you can jump straight there using the "Go to FBM Account" button from your DoubleTick Home page.
What should I do if my messaging limit seems too low? Check out how to increase your WhatsApp messaging limit for the steps to scale it up.
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