How to Assign Instagram Channel Access to Team Members

By default, only Owners or the person who has onboarded the channel may have visibility into the Instagram channel. If you want only specific team members to handle Instagram messages, you can restrict access using the Manage Assignee option.

For example, if you have a team of five people but want only two of them to manage Instagram conversations, here is how to set that up:

Step 1: Go to Settings and click on Manage Channels.

Step 2: Find your Instagram channel in the list.

Step 3: Click the three-dot menu on the right-hand side of the Instagram channel.

Step 4: Select Manage Assignee.

Step 5: Select the team members you want to give access to, assign them their roles, and confirm.

Once this is done, only the assigned team members will be able to see and respond to Instagram messages. The remaining team members will not have access to the Instagram channel.