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How to Onboard an Additional WABA in DoubleTick on Coexistence (Embedded Signup)

DoubleTick allows businesses to onboard multiple WhatsApp Business numbers under the same account. If you already have an existing WhatsApp Business number and want to connect it to DoubleTick using the Coexistence method, this guide will walk you through the complete process step by step.

This article is designed to be beginner-friendly and helps you onboard an additional number smoothly using Embedded Signup.

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Prerequisites

Before starting, ensure the following:

  • You have access to your DoubleTick account login credentials.

  • The phone number you want to onboard is already active on the WhatsApp Business App.

  • You have admin access to the correct Facebook account and Business Portfolio.

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Step-by-Step Guide to Add an Additional Number on Coexistence

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Step 1: Log in to Your DoubleTick Account

  1. Open your browser and visit the DoubleTick platform.

  2. Log in using your registered mobile number.

  3. Enter the OTP received on your phone.

  4. After logging in, you will land on the Chat Section of your account.

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Step 2: Open the WhatsApp Number Management Section

  1. From the Chat screen, move your cursor to the left side.

  2. The navigation panel will expand.

  3. Click on Settings.

  4. Under Settings, select Manage Channels.

Here, you will be able to view all WhatsApp Business API numbers already onboarded in your DoubleTick account.

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Step 3: Click on “Add Number”

  1. On the top-right corner of the Manage Channels screen, click the green Add Number button.

  2. A pop-up window will appear.

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Step 4: Select Embedded Signup Method

Inside the pop-up:

  1. Choose Add Number using Embedded Signup.

  2. You will be asked to select your onboarding method.

DoubleTick provides two onboarding options:

  • Cloud API onboarding

  • Coexistence onboarding (Connect an existing WhatsApp Business number)

For this guide, we will proceed with Coexistence.

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Step 5: Choose “Connect Your Existing WhatsApp Business Number”

  1. Select the first option: Connect your existing WhatsApp Business number.

  2. Click Confirm and Proceed.

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Step 6: Log in to Your Facebook Account

  1. The system will prompt you to log in to Facebook for verification.

  2. Continue with the currently logged-in Facebook account.

If you want to use a different Facebook account:

  • Click Log in with another account

  • Select the desired account

Once logged in, click Continue.

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Step 7: Select Your Business Portfolio

  1. After Facebook login, you will be asked to choose your Business Portfolio.

  2. Select the appropriate Business Portfolio from the list.

  3. Click Continue or Next.

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Step 8: Enter Your Phone Number

  1. Enter the phone number you want to onboard.

  2. Click Next.

After entering the number:

  • A dropdown will appear at the top.

  1. From the dropdown, select Add a new WhatsApp number.

  2. Confirm that the entered phone number is displayed correctly.

  3. Click Next.

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Step 9: Scan the QR Code from WhatsApp Business App

Once you proceed, a QR code will appear on your desktop screen.

To scan it:

  1. Open the WhatsApp Business App on your mobile phone.

  2. You will receive a prompt or message related to account connection.

  3. Tap the option that says Scan QR Code.

  4. Your camera scanner will open.

  5. Scan the QR code displayed on your desktop.

This step allows WhatsApp to securely connect your existing account and share chat history from the last six months.

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Step 10: Confirm Business Details and Time Zone

After scanning:

  1. Your Business Account Name will appear on screen.

  2. Select the correct Time Zone based on your country.

  3. Click Next.

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Step 11: Final Confirmation

  1. Click on Confirm.

  2. The system will display a message such as:

    “Connecting your account. This may take a few moments.”

Initially, it may show that the account is not yet connected.

  1. Click Finish.

The page will load for a few seconds, and then the number will appear as:

Connected Successfully in your DoubleTick account.

You have now successfully onboarded an additional phone number in your DoubleTick account using the Coexistence (Embedded Signup) method.

This process is ideal for businesses that want to continue using their WhatsApp Business App while also integrating the same number into DoubleTick for API-based messaging and automation.

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