How to Apply for an Official Business Account (OBA)

Step 1: Log in to DoubleTick

• Log in to your DoubleTick account

• Use your registered mobile number and OTP

• Once logged in, you will land on the Home page

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Step 2: Open WhatsApp Manager from DoubleTick

• From the left-hand navigation panel, click Home

• On the top-right corner, you will see a button called Go to FBM Account

• Click on Go to FBM Account

This will automatically redirect you to the WhatsApp Manager – Overview page within your Meta Business account.

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Step 3: Navigate to Your Phone Number in WhatsApp Manager

Once you are inside WhatsApp Manager:

• Look at the left-hand panel

• Click on Account Tools

• Select Phone Numbers

Here, you will be able to see:

• Your DoubleTick API phone number

• The approved display name associated with it

Click on either the phone number or the display name to proceed.

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Step 4: Open the Profile Section

After selecting the phone number:

• Click on Profile

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Step 5: Submit the OBA Request

Within the Profile section:

• Scroll to locate Official Business Account

• Click on Submit Request

You will now be directed to the OBA application form.

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Step 6: Fill in the OBA Application Details

1. Country of Origin

• Enter the country where the business is legally registered

• This must match your official business documentation

2. Supporting PR / Media Links (Important)

• You can submit up to 5 PR or media links

• These links should demonstrate that your business is notable and publicly recognized

• Only organic, editorial coverage is accepted

Example of a valid PR link

https://economictimes.indiatimes.com/company/astmangal-chains-private-limited/U74999GJ2016PTC094843

This link is valid because:

• It is published by Economic Times

• It is not a paid promotion

• It comes from a reputed media source

Do not submit the following:

• Paid advertisements

• Sponsored PR articles

• Business directory listings

• App store links

• Self-published blog posts

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Step 7: Submit the Application

Once you have added the PR links:

• Click Submit

Your OBA request will now be successfully submitted for review.

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What Happens After Submission?

• Your request enters a manual review process

• You will receive an email notification once a decision is made

• Review timelines typically range between 48 to 72 hours

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If Your OBA Request Is Approved

• A blue checkmark will appear next to your business name

• Your business becomes searchable within WhatsApp

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For DoubleTick users, the Official Business Account request is submitted directly through WhatsApp Manager, which can be accessed using the Go to FBM Account button inside the DoubleTick dashboard.

While the submission process is straightforward, approval depends entirely on business notability and public presence, not on platform usage.