> For the complete documentation index, see [llms.txt](https://learn.doubletick.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://learn.doubletick.io/rcs-rich-communication-services/getting-started-with-rcs-on-doubletick.md).

# Getting Started with RCS on DoubleTick

#### <mark style="color:$primary;">**What is RCS?**</mark>

RCS (Rich Communication Services) is the next generation of SMS. It lets your **business send rich, interactive messages directly to a customer's default messaging app on Android devices — no separate app required on their end.**

Unlike traditional SMS, RCS supports **branded conversations, images, videos, PDFs, rich cards, carousels, and interactive buttons**. This creates a far more engaging experience than plain text messaging.

With DoubleTick, RCS works as a dedicated messaging channel — a separate line your team can send from and receive replies on, sitting right alongside WhatsApp. This means you can manage one-to-one conversations, send broadcasts, and handle every customer interaction from the same inbox you already use.

<figure><img src="/files/FwYinJBMZvmvoDaUc9gl" alt=""><figcaption></figcaption></figure>

#### <mark style="color:$primary;">**Before You Begin**</mark>

Before you can request an RCS channel, RCS first needs to be activated for your DoubleTick account. To get RCS activated, please connect with your account manager. Once RCS is active on your account, you can go ahead and complete the onboarding form in the next section.

**Requesting Your RCS Channel**

After RCS is active on your account, request your channel by filling out the onboarding form.

1. Open the [**RCS Channel Onboarding Form**](https://docs.google.com/forms/d/1yKoo2FGk2F-V8tW48PmTtE98VSRycBe5SdE3_TjFC9U/viewform)
2. Fill in the required information and submit the form.
3. Once we receive your request, our team will set up your channel. This is typically completed within **48 working hours**.

After your channel has been set up, it will appear under **Settings → Manage Channels**, and you can start sending RCS messages right away.

***

#### <mark style="color:$primary;">**Managing RCS Conversations**</mark>

RCS conversations appear alongside your WhatsApp conversations inside the **Chats** inbox, so your team works from a single, unified workspace.

You can use all the familiar DoubleTick tools on RCS conversations, including:

* **Tags** — labels that help you sort and filter conversations
* **Custom Fields** — extra details you can store about a contact
* **Internal Notes** — private notes visible only to your team
* **Agent Assignment** — assign a conversation to a specific team member

***

#### <mark style="color:$primary;">**Pricing**</mark>

RCS messages are charged at **₹0.15 per message**. Charges are deducted directly from your **DoubleTick Wallet Balance**.

***

#### <mark style="color:$primary;">**Important Limitations**</mark>

Keep the following in mind before using RCS:

* RCS currently supports **Android devices only**.
* The recipient must have **RCS Chat enabled** on their device. This is a setting on the recipient's own phone.
* Messages cannot be delivered to iPhone users or to Android users who have RCS disabled.

{% hint style="info" %}
If RCS isn't available for the recipient, DoubleTick will display an error instead of delivering the message. You'll see this message: "<mark style="color:$danger;">**RCS is not supported on the recipient's device. This typically happens when the user is on an iPhone or has RCS disabled on their Android device**</mark>."
{% endhint %}


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