How to Set Your Primary WABA in DoubleTick

In DoubleTick, if your account is linked to multiple WhatsApp API numbers (WABAs), it's important to assign a Primary WABA — the default account from which all messages and operations will be executed.

Follow the steps below to set or update your Primary WABA:

✅ Steps to Set Your Primary WABA

1. Go to Settings

   • Click on the ⚙️ Settings icon on the left-hand sidebar.

2. Open the Profile Section

   • From the settings menu, select "Your profile" to access your personal details.

3. Locate the Primary WABA Field

   • Scroll down to find the Primary WABA section under your registered phone number.

   • You’ll see the current WABA assigned and a ✏️ pencil (edit) icon next to it.

4. Click on the Edit Icon

   • Click the pencil icon to modify the Primary WABA.

5. Select the Desired WABA

   • If your account has multiple WABAs, you’ll see a dropdown or selection window.

   • Choose the WABA you wish to set as the primary one.

6. Save Your Selection

   • Once selected, save the changes. Your new Primary WABA will be updated instantly.

7. Verify the Change

   • Navigate to the left-hand sidebar or homepage.

   • As you hover over the home icon, the selected Primary WABA number will now reflect on top.