Control Team Member Login Access with Device Management
Learn how to control team member login access with device management.
Plan Availability: Enterprise Plan (Pro plan users can buy the Enterprise Security add-on under Billing & Invoices → Purchase Add-on or by contacting their Account Manager).
With Device Management, Organization Owners can control which devices team members use to access their DoubleTick organization. When Device Management is enabled, a team member must get approval from the Organization Owner before they can log in from a new device. The owner can also review login activity and remove access to previously approved devices.
What happens when Device Management is enabled?
Once Device Management is enabled:
Team members need approval before logging in from a new device.
The Organization Owner can approve or reject login requests.
The Organization Owner can see which team member logged in, which device they used, number of devices they have logged in from, when they logged in, and the Device ID.
The owner can remove an approved device from the organization.
Note: Approval is required for every new device, even if the team member has already been approved on another device.
For example, if a team member is already logged in on their laptop and then tries to log in from their phone, the phone will require separate approval.
How to enable Device Management
Only the Organization Owner can enable Device Management.
Log in to your DoubleTick account.
Go to Settings.
Open Enterprise Security.
Select Device Management.
Under Device Access Control, move the toggle to enable.
Once enabled, any login from a new device requires approval from the Organization Owner.
How does team member login approval work?
Once Device Management is enabled, a team member can continue logging in to DoubleTick as usual.
If they try to log in from a device that hasn't been approved before:
The team member enters their login details and attempts to log in.
DoubleTick detects that the device is not yet approved.
The team member sees a Login request sent message.
The login request is sent to the Organization Owner for approval.
The team member's login remains pending until the request is approved.
Once the Organization Owner approves the request, the team member can login from that device.
How can the Organization Owner approve a login request?
To review a pending login request:
Go to Settings.
Select Enterprise Security.
Open Device Management.
Go to Device Access Control.
Review the login request from the team member.
Approve the request to allow the team member to access the organization from that device.
Once approved, the team member can log in successfully.
What if a team member logs in from another device?
Each new device requires separate approval from the Organization Owner.
For example:
Radhika is already approved and logged in on her work laptop.
She now tries to log in from her personal laptop.
Since the personal laptop is a new device, Radhika will need to request approval again.
The Organization Owner must approve the login before she can access the organization from her personal laptop.
Approval is required separately for every new device.
How to remove an approved device
If you no longer want a device to have access to your organization, you can remove it from Device Management.
Go to Settings → Enterprise Security → Device Management.
Under Registered devices, find the device you want to remove.
Click Remove.
You can also use Remove all devices if you want to remove all currently registered devices.
Once a device is removed, the team member will need approval again if they try to access the organization from that device.
How to view login activity
Device Management also lets the Organization Owner review the login activity of team members.
To view it:
Go to Settings.
Select Enterprise Security.
Open Device Management.
Select the Login Activity tab.
Here, the Organization Owner can see:
Which team member logged in
Which device & location of the device they used to log in
How many devices the team member has logged in from
When the team member logged in
The Device ID associated with the login
This gives the Organization Owner better visibility into how team members are accessing the organization and which devices are being used.
Registered Devices vs. Login Activity
The Registered devices tab shows devices that currently have access to the organization.
The Login activity tab helps you review login history and see which team members accessed the organization and from which devices.
Important things to remember
Device Management applies to new device logins.
Every new device requires approval from the Organization Owner.
Approval is required even if the same team member has already been approved on another device.
Multiple devices used by the same team member can each be approved separately.
Organization Owners can remove registered devices at any time.
Organization Owners can review login activity to keep track of access to the organization.
Device Management gives Organization Owners greater control over team access by ensuring that every new device is approved before it can access the DoubleTick organization.
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