How to Set Your Primary WABA in DoubleTick

Learn how to choose the primary WhatsApp Business Account for your DoubleTick workspace.

In DoubleTick, if your account is linked to multiple WhatsApp API numbers (WABAs), it's important to assign a Primary WABA — the default account from which all messages and operations will be executed.

Follow the steps below to set or update your Primary WABA:

✅ Steps to Set Your Primary WABA

1. Go to Settings

   • Click on the ⚙️ Settings icon on the left-hand sidebar.

2. Open the Profile Section

   • From the settings menu, select "Your profile" to access your personal details.

3. Locate the Primary WABA Field

   • Scroll down to find the Primary WABA section under your registered phone number.

   • You’ll see the current WABA assigned and a ✏️ pencil (edit) icon next to it.

4. Click on the Edit Icon

   • Click the pencil icon to modify the Primary WABA.

5. Select the Desired WABA

   • If your account has multiple WABAs, you’ll see a dropdown or selection window.

   • Choose the WABA you wish to set as the primary one.

6. Save Your Selection

   • Once selected, save the changes. Your new Primary WABA will be updated instantly.

7. Verify the Change

   • Navigate to the left-hand sidebar or homepage.

   • As you hover over the home icon, the selected Primary WABA number will now reflect on top.