How To Enable Browser Push Notification For DoubleTick Messages
To ensure you never miss an important message from your customers, it’s essential to enable notifications for DoubleTick on your browser. Follow this guide to activate notifications for Chrome, etc.
Step 1: Enable Push Notifications in DoubleTick
Log in to your DoubleTick account.
Go to Settings.
Select Push Notifications and enable notifications.
Once push notifications are enabled within DoubleTick, complete the setup by enabling notifications in your browser as outlined below. Enabling Browser Notifications
For Chrome Users:
Click the three dots menu (⋮) in the top-right corner of Chrome.
Go to Settings > Privacy and security > Site Settings.
Under Permissions, click Notifications.
Find web.doubletick.io and set it to Allow.
Scroll down to Sound.
Ensure web.doubletick.io is not listed under "Muted" sites. To test notification sounds:
Verify that your device is not muted.
Check that your system volume is turned up.
Ensure that your speakers or headphones are connected.
For Firefox Users:
Click the menu button (≡) in the top-right corner of Firefox.
Select Settings.
Go to Privacy & Security > Permissions and click Settings next to Notifications.
Find web.doubletick.io and set it to Allow.
Next, go to Permissions and click Settings next to Autoplay.
Set web.doubletick.io to Allow Audio and Video. To test notification sounds:
Ensure your device volume is not muted.
Adjust your system volume if needed.
Verify that your speakers or headphones are connected.
For Edge Users:
Click the three dots menu (⋯) in the top-right corner of Edge.
Select Settings > Cookies and site permissions.
Under Permissions, click Notifications.
Add web.doubletick.io and set it to Allow.
Then, find Media autoplay and add web.doubletick.io to the allowed list. To test notification sounds:
Confirm that your device isn’t muted.
Make sure the system volume is turned up.
Ensure that your speakers or headphones are properly connected.
For Safari Users:
In the top menu, click Safari > Preferences.
Open the Websites tab and select Notifications in the sidebar.
Find web.doubletick.io and set it to Allow.
In the Auto-Play section of the sidebar, set web.doubletick.io to Allow All Auto-Play. To test notification sounds:
Check that your device volume is turned up and not muted.
Make sure your system volume is adequate.
Verify that speakers or headphones are connected.
Final Step: Refresh the Browser Page
After completing the setup for notifications, **refresh the page** to apply changes. Now, you’ll receive notifications for every message from your customers on DoubleTick, ensuring you stay on top of every chat
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