> For the complete documentation index, see [llms.txt](https://learn.doubletick.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://learn.doubletick.io/settings/notifications/how-to-enable-notifications.md).

# How to enable notifications

Learn how to use DoubleTick notifications, enable in-app and push alerts on desktop, turn on the notification sound, and choose which events notify you.

DoubleTick now has a dedicated Notifications section that keeps you updated on chat activity and important account alerts. You can receive two types of notifications: in-app notifications, which show up inside DoubleTick, and push notifications, which reach you on your desktop through your browser. You decide which events send which type, so you only get the alerts that matter to you.

#### What's covered

* [What in-app and push notifications look like](#what-in-app-and-push-notifications-look-like)
* [How to enable notifications on desktop](#how-to-enable-notifications-on-desktop)
* [How to turn on the notification sound](#how-to-turn-on-the-notification-sound)
* [How to choose which notifications you receive](#how-to-choose-which-notifications-you-receive)
* [Notification events you can configure](#notification-events-you-can-configure)
* [How to send a test notification](#how-to-send-a-test-notification)
* [Key takeaways](#key-takeaways)
* [Frequently asked questions](#frequently-asked-questions)
* [Related articles](#related-articles)

#### What in-app and push notifications look like

<figure><img src="https://2303112206-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F53n17VnOICC1LtDqlENV%2Fuploads%2FULLwSLeBiijDuVY4R5j6%2Fin-app-notification-dummy.gif?alt=media&amp;token=e77131a0-7a40-4295-9ec8-92559e30a14e" alt=""><figcaption></figcaption></figure>

* **In-app notifications:** These are collected inside DoubleTick. Click the bell icon at the top right of the screen to open the Notifications panel. It has an **All** tab and an **Unread** tab, plus a date filter with Today, Last 7 days and Last 30 days, so you can look back at older alerts. Assignments, mentions and account alerts all show up here. If there is nothing yet, the panel says "Nothing here yet", and if you have read everything, the Unread tab says "No unread notifications. You are all caught up."

<figure><img src="https://2303112206-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F53n17VnOICC1LtDqlENV%2Fuploads%2F4QteIkpvx1YhDqF15YiR%2Fpush-notification-dummy.gif?alt=media&amp;token=64b314a2-d427-47aa-8b17-45032ac93dec" alt=""><figcaption></figcaption></figure>

* **Push notifications:** These pop up as a small alert in the bottom right corner of your screen, with a title and a short message. To receive them, you need to allow notifications for DoubleTick in your browser (covered in the next section).

#### How to enable notifications on desktop

<figure><img src="https://2303112206-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F53n17VnOICC1LtDqlENV%2Fuploads%2F9ETKVVz7qF3z49L8UTbq%2Fenable-notifications-desktop.gif?alt=media&amp;token=91668647-6531-4d3a-9f18-a41de2e87582" alt=""><figcaption></figcaption></figure>

* Go to **Settings** and, under **Account**, click **Notifications**.
* Turn on the **Enable notifications on desktop** toggle. It shows "Enabled" once it is on, and the rest of the page expands below it.
* If your browser has not allowed push notifications yet, you will see a red message that says "Your browser has not allowed push notifications". In-app notifications still work, but push alerts will not reach this device until you allow them.
* Click **Allow** in that message. Your browser will ask "Do you want to allow this?", so click **Allow** there as well.
* Once you allow it, the red message disappears and push notifications are ready on this device. If notifications stay blocked, expand **How to enable notifications manually** on the same page and allow them from your browser settings.

#### How to turn on the notification sound

* On the same Notifications page, turn on the **Notification sound** toggle. It plays a sound whenever you receive a notification.
* If you cannot hear the sound, check the tips shown under **Not hearing the sound?**:
  * Make sure your device volume is turned up.
  * Check that your browser tab is not muted.
  * Verify that your speakers or headphones are connected.

#### How to choose which notifications you receive

<figure><img src="https://2303112206-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F53n17VnOICC1LtDqlENV%2Fuploads%2F4Ha1OQvbUbaHRk1ORQq7%2Fmanage-notifications-checkboxes.gif?alt=media&amp;token=8ae9d210-6a19-4559-8c93-ead55a1f81bc" alt=""><figcaption></figcaption></figure>

* Scroll down to the **Manage notifications** section. It lists every event you can be notified about, grouped into categories.
* Each event has two checkboxes on the right: **In-app** and **Push**.
* Tick **In-app** if you want the event to appear in the Notifications panel inside DoubleTick.
* Tick **Push** if you want the event to also reach your desktop. Remember that push only works after you have allowed notifications in your browser.
* Untick either box to stop that type of alert for that event.
* Use the **Search notifications** box to find an event quickly.

#### Notification events you can configure

<table><thead><tr><th width="146.22216796875">Category</th><th width="218.77777099609375">Event</th><th>When you are notified</th></tr></thead><tbody><tr><td>Chats</td><td>Chat assigned to you</td><td>A chat is routed to you manually or automatically</td></tr><tr><td>Chats</td><td>SLA breached</td><td>The first response or resolution time was missed</td></tr><tr><td>Chats</td><td>Scheduled message failed</td><td>A message you scheduled on a chat could not be sent</td></tr><tr><td>Chats</td><td>WhatsApp group created</td><td>A WhatsApp group chat you can see was created</td></tr><tr><td>Chats</td><td>New customer message</td><td>A customer sent a message on a chat you can see</td></tr><tr><td>Mentions</td><td>Mentioned in an internal note</td><td>Someone @mentions you on a chat</td></tr><tr><td>Reminders</td><td>Reminder due</td><td>A reminder you set or were assigned falls due</td></tr><tr><td>Campaigns</td><td>Campaign completed</td><td>A campaign finished dialling its list</td></tr><tr><td>Calls</td><td>Missed call</td><td>A customer called and nobody picked up</td></tr><tr><td>Calls</td><td>Call permission changed</td><td>A customer granted or withdrew calling permission</td></tr><tr><td>Templates</td><td>Template approved</td><td>Meta approved a submitted template</td></tr><tr><td>Templates</td><td>Template rejected</td><td>Meta rejected a submitted template</td></tr><tr><td>Bots &#x26; AI</td><td>AI credits low</td><td>AI credits are close to running out</td></tr><tr><td>Bots &#x26; AI</td><td>AI credits exhausted</td><td>AI features stopped because credits ran out</td></tr><tr><td>Billing &#x26; plan</td><td>Wallet low</td><td>Your balance is close to running out</td></tr><tr><td>Billing &#x26; plan</td><td>Wallet exhausted</td><td>Your balance reached zero and sending is blocked</td></tr><tr><td>Billing &#x26; plan</td><td>Payment failed</td><td>A charge could not be completed</td></tr><tr><td>WABA &#x26; channel health</td><td>Disconnected from Meta</td><td>A channel lost its connection and sending is paused</td></tr><tr><td>WABA &#x26; channel health</td><td>Channel reconnected</td><td>A channel came back online and can send again</td></tr><tr><td>WABA &#x26; channel health</td><td>Number restricted</td><td>Sending limits were applied to a number</td></tr></tbody></table>

#### How to send a test notification

<figure><img src="https://2303112206-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F53n17VnOICC1LtDqlENV%2Fuploads%2FJPZOuMh3B8Ym2mxQslYA%2Foutput6.gif?alt=media&amp;token=6271a0b6-38ad-4454-aceb-04c0b973f08d" alt=""><figcaption></figcaption></figure>

* Go to **Settings > Account > Notifications**.
* Click **Test notification** at the top right of the page.
* A "Test notification" alert appears in the bottom right corner of your screen. This is how a push notification looks.
* To see how in-app notifications are collected, click the bell icon at the top right of DoubleTick and open the Notifications panel.

#### Key takeaways

* DoubleTick offers two notification types: in-app and push.
* Turn on **Enable notifications on desktop** under **Settings > Account > Notifications** to get started.
* Push alerts need your permission in the browser. In-app notifications work even if you do not allow push.
* The **Notification sound** has its own toggle, so you can keep alerts silent or audible as you prefer.
* In **Manage notifications**, you pick In-app, Push or both for each event.
* Use **Test notification** to check that everything works.

#### Frequently asked questions

<details>

<summary>Why am I not getting push notifications?</summary>

Check that **Enable notifications on desktop** is turned on and that you have allowed notifications for DoubleTick in your browser. If the red message is still showing, click **Allow**. If the notifications stay blocked, follow the steps under **How to enable notifications manually** on the same page.

</details>

<details>

<summary>Can I get in-app notifications without push notifications?</summary>

Yes. In-app notifications still work even when your browser has not allowed push notifications. Only push alerts need the browser permission.

</details>

<details>

<summary>Why can I not hear the notification sound?</summary>

Make sure the **Notification sound** toggle is on, your device volume is turned up, your browser tab is not muted, and your speakers or headphones are connected.

</details>

<details>

<summary>Can I choose different settings for each event?</summary>

Yes. In **Manage notifications**, every event has its own In-app and Push checkboxes, so you can set each one separately.

</details>

<details>

<summary>How do I check how a notification looks?</summary>

Click **Test notification** at the top right of the Notifications page. A sample push alert appears in the bottom right corner of your screen.

</details>

#### Related articles

{% content-ref url="/spaces/53n17VnOICC1LtDqlENV/pages/Mit2TpsNp7UFstgIFZzs" %}
[Troubleshooting Guide: Fixing DoubleTick App Notification Issues](/settings/notifications/troubleshooting-guide-fixing-doubletick-app-notification-issues.md)
{% endcontent-ref %}

{% content-ref url="/spaces/53n17VnOICC1LtDqlENV/pages/ZsAACjdyFSyt8sOWUt9r" %}
[Push Notification Troubleshooting by Phone Model](/settings/notifications/push-notification-troubleshooting-by-phone-model.md)
{% endcontent-ref %}

{% content-ref url="/spaces/53n17VnOICC1LtDqlENV/pages/6Nx0nj0xkvHXcTkAnpO9" %}
[What is an SLA and How to Set Up a Default SLA on DoubleTick](/settings/what-is-an-sla-and-how-to-set-up-a-default-sla-on-doubletick.md)
{% endcontent-ref %}

{% content-ref url="/spaces/53n17VnOICC1LtDqlENV/pages/ryII1npyGLMyMCYuazvo" %}
[How to Use Customer Notes](/chat-management/find-and-organise-chats/how-to-use-customer-notes.md)
{% endcontent-ref %}


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