# How To Enable Browser Push Notification For DoubleTick Messages

Step 1: Enable Push Notifications in DoubleTick

1. Log in to your DoubleTick account.
2. Go to **Settings**.
3. Select **Push Notifications** and enable notifications.

Once push notifications are enabled within DoubleTick, complete the setup by enabling notifications in your browser as outlined below. Enabling Browser Notifications

**For Chrome Users:**

1. Click the **three dots** menu (⋮) in the top-right corner of Chrome.
2. Go to **Settings** > **Privacy and security** > **Site Settings**.
3. Under **Permissions**, click **Notifications**.
   * Find **web.doubletick.io** and set it to **Allow**.
4. Scroll down to **Sound**.
   * Ensure **web.doubletick.io** is not listed under "Muted" sites. To test notification sounds:

* Verify that your device is not muted.
* Check that your system volume is turned up.
* Ensure that your speakers or headphones are connected.

**For Firefox Users:**

1. Click the **menu** button (≡) in the top-right corner of Firefox.
2. Select **Settings**.
3. Go to **Privacy & Security** > **Permissions** and click **Settings** next to **Notifications**.
   * Find **web.doubletick.io** and set it to **Allow**.
4. Next, go to **Permissions** and click **Settings** next to **Autoplay**.
   * Set **web.doubletick.io** to **Allow Audio and Video**. To test notification sounds:

* Ensure your device volume is not muted.
* Adjust your system volume if needed.
* Verify that your speakers or headphones are connected.

**For Edge Users:**

1. Click the **three dots** menu (⋯) in the top-right corner of Edge.
2. Select **Settings** > **Cookies and site permissions**.
3. Under **Permissions**, click **Notifications**.
   * Add **web.doubletick.io** and set it to **Allow**.
4. Then, find **Media autoplay** and add **web.doubletick.io** to the allowed list. To test notification sounds:

* Confirm that your device isn’t muted.
* Make sure the system volume is turned up.
* Ensure that your speakers or headphones are properly connected.

**For Safari Users:**

1. In the top menu, click **Safari** > **Preferences**.
2. Open the **Websites** tab and select **Notifications** in the sidebar.
   * Find **web.doubletick.io** and set it to **Allow**.
3. In the **Auto-Play** section of the sidebar, set **web.doubletick.io** to **Allow All Auto-Play**. To test notification sounds:

* Check that your device volume is turned up and not muted.
* Make sure your system volume is adequate.
* Verify that speakers or headphones are connected.

Final Step: Refresh the Browser Page

After completing the setup for notifications, \*\*refresh the page\*\* to apply changes. Now, you’ll receive notifications for every message from your customers on DoubleTick, ensuring you stay on top of every chat

<figure><img src="https://2303112206-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F53n17VnOICC1LtDqlENV%2Fuploads%2F8palDdqjWuDiQImJrhMn%2Floom-video2-ezgif.com-speed.gif?alt=media&#x26;token=99138096-c35d-4b50-b7cf-37f5bdb94aad" alt=""><figcaption></figcaption></figure>


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