How to Regenerate Your API Key in DoubleTick
Your DoubleTick API key allows external applications, CRMs, automation platforms, and custom integrations to securely communicate with your DoubleTick account.
As a security best practice, you may occasionally need to regenerate your API key. This creates a new key and immediately disables the old one, helping protect your integrations from unauthorized access.
Before You Begin
Before regenerating an API key, it is important to understand that:
The existing API key will stop working immediately after regeneration.
Any application using the old key will stop working until the new key is updated there.
You should identify all systems using the API key before making changes.
If you are unable to update all integrations immediately, consider creating a new API key instead and gradually migrating your integrations before deleting the old key.
Step 1: Open Developer Documentation
Log in to your DoubleTick dashboard.
Click Settings from the left navigation menu.
Scroll down and select Developer Documentation.
This page displays all API keys created within your account.
Step 2: Select the API Key
Locate the API key you want to update.
Click on the API key.
A panel will open containing the following tabs:
Overview
Usage
Whitelist
Step 3: Review the Usage Tab
Before regenerating the key, open the Usage tab.
The Usage tab helps you identify:
Where the API key is currently being used.
The IP addresses making requests using the key.
Active integrations connected to DoubleTick.
Review this information carefully so you know which applications or servers will need to be updated after regeneration.
Tip: Make a list of all tools, CRMs, automation platforms, and custom applications using the API key before proceeding.
Step 4: Regenerate the API Key
Return to the Overview tab.
Click Regenerate Key.
Confirm the action when prompted.
DoubleTick will instantly generate a new API key.
Important
As soon as the new key is generated:
The previous API key becomes invalid.
Existing integrations using the old key will stop working.
You must update the new key in all connected applications.
Step 5: Copy and Store the New API Key
After regeneration, the new API key will be displayed on the screen.
Copy the key immediately.
Store it securely in a password manager or another secure location.
You may not be able to view the full key again later, so ensure it is saved before closing the screen.
Step 6: Update Your Integrations
Replace the old API key with the new one in all connected systems, such as:
CRM platforms
Internal applications
Custom-built software
Third-party platforms connected to DoubleTick
Once updated, test the integration to confirm it is working correctly.
Step 7: Secure the API Key Using IP Whitelisting
For additional security:
Open the Whitelist tab.
Enable Restrict this key to whitelisted IPs.
Enter the public IP address of your trusted server or application.
Give the IP a recognizable name.
Click Add IP.
IP whitelisting ensures that the API key can only be used from approved systems.
Even if someone gains access to the API key, requests from unauthorized IP addresses will be blocked.
Alternative: Create a New API Key Instead
If you cannot immediately update all integrations, you can create a new API key instead of regenerating the existing one.
This approach allows you to:
Keep existing integrations running.
Update integrations one by one using the new key.
Verify everything is working correctly.
Delete the old API key once migration is complete.
This is the safest option for businesses with multiple active integrations.
Need Help?
If you need assistance regenerating your API key or updating your integrations, click the Support button inside your DoubleTick dashboard and our team will be happy to help.
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