How to Set the Login OTP Delivery Method

Learn how to choose the delivery method for DoubleTick login OTPs.

You can choose whether your team members receive login OTPs on their mobile, email, or both.

Only the Organization Owner can change this setting.

Step 1: Open Login & Verification settings

Log in to your DoubleTick account and go to:

Settings → Login & Verification

Step 2: Select the OTP delivery method

Under Login OTP Delivery, choose how you want your team members to receive their login OTPs:

• Mobile SMS — OTPs are sent to the registered mobile number.

• Email — OTPs are sent only to the registered email address. The mobile OTP step is skipped.

• Both — OTPs are sent to both the registered email address and mobile number.

Step 3: Save your selection

Once you select the preferred option, the setting will apply to your organization's login verification process.

For example, if you select Email, team members will receive their login OTP only on their registered email address.

Note: Only the Organization Owner can view and change this setting. If no option is configured, the existing login OTP process remains unchanged.