How to Set Up Low Wallet Balance Email Alerts in DoubleTick
Running out of wallet balance unexpectedly can interrupt your WhatsApp messaging and affect conversations in progress. DoubleTick lets you set up automatic email alerts that notify you when your wallet balance drops below limits you define, so your team always has enough time to top up before it becomes a problem. This article walks you through how to set it up.
What Are Low Wallet Balance Email Alerts
Low wallet balance email alerts are automated notifications sent to one or more email addresses whenever your DoubleTick wallet balance falls below a threshold you have configured. You can set up to three separate alert limits, each with its own balance threshold and list of recipients. This means different people on your team can be notified at different balance levels depending on how you want to manage it.
How to Enable Low Wallet Balance Email Alerts
Open DoubleTick and go to Settings.
In the settings menu, click on the Email Alerts section.
You will see a Low Wallet Balance Email Alerts section with a toggle button next to it. Move the toggle to the right to enable it.
Once enabled, you can begin configuring your alert limits.
Setting Up Your First Alert
After enabling the toggle, you will see Alert 1 ready to configure. Click the edit icon on the right side of Alert 1.
In the Balance Limit field, enter the amount at which you want the alert to trigger. For example, entering 1000 means an email will be sent when your balance drops below 1000.
In the Email Recipients field, add the email addresses of the people who should receive this alert.
Click Save to save Alert 1 before moving on.
Adding a Second Alert
Click Add New Limit to create a second alert.
Set a new Balance Limit for this alert. For example, if your first alert is at 1000, you might set the second at 800.
For recipients, you have two options. If the same people from Alert 1 should also receive this alert, check the box labelled Same recipients as previous alert. If different people should be notified, enter their email addresses in the Email Recipients field instead.
Click Save to save Alert 2.
Adding a Third Alert
Click Add New Limit again to create a third alert.
Set a Balance Limit for this alert, such as 500.
Choose whether to use the same recipients as the previous alert by checking the box, or enter different email addresses.
Click Save to save Alert 3.
What Happens When Your Balance Drops
Once your alerts are saved and the toggle is enabled, DoubleTick monitors your wallet balance automatically. When your balance falls below any of the limits you have set, an email is sent to the recipients configured for that alert. You do not need to do anything manually once the alerts are set up.
Summary
Low wallet balance email alerts help your team stay ahead of balance issues without having to monitor DoubleTick manually. You can configure up to three alert levels, each with its own balance threshold and recipient list, so the right people are notified at the right time. If you run into any issues while setting this up, reach out to the DoubleTick support team for assistance.
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