IP Access Control in DoubleTick

Enterprise-Grade Security to Protect Your Workspace

Data security is no longer optional — it is a business necessity. Every day, your team accesses sensitive customer data, conversations, lead information, and business insights inside DoubleTick. To make this access even more secure, DoubleTick introduces a powerful enterprise security feature:

👉 IP Access Control

With IP Access Control, you can restrict access to your DoubleTick workspace so that only users connecting from approved internet networks can log in. Even if someone has the correct username and password, they will be completely blocked if they try to log in from an unapproved location.

This feature is designed for businesses that take data protection, compliance, and access control seriously.

💡 What Is IP Access Control?

Every device connected to the internet has an IP address. Think of it as the internet address of your device or network.

For example:

  • Your office Wi-Fi has one IP address

  • Your home internet has a different IP

  • A café or public Wi-Fi has another IP

  • Your company VPN has its own IP

IP Access Control allows you to decide which of these IP addresses are trusted.

Once this feature is enabled:

✅ Users can log in only from approved (whitelisted) IP addresses ❌ Login attempts from all other locations are automatically blocked ❌ Even if the password is correct, access is still denied ✅ This adds a powerful extra layer of protection beyond just login credentials

🎯 Who Is This Feature For?

IP Access Control is ideal for:

  • Enterprise businesses

  • Companies with strict internal IT security policies

  • Organizations using company-wide VPNs

  • Remote teams working in secure network environments

  • Businesses that handle sensitive customer data

  • Teams that require audit-level security controls

If your business operates in industries like:

  • Finance

  • Healthcare

  • Education

  • Real estate

  • E-commerce

  • High-volume sales or support operations

This feature is highly recommended.

🏢 Common Real-World Use Cases

✅ 1. Office-Only Access

Allow your team to log in to DoubleTick only when they are connected to the office Wi-Fi.

This ensures:

  • No access from home networks

  • No access from public cafés

  • No data exposure from personal devices

✅ 2. Secure Remote Work Using VPN

If your team works remotely using a company VPN:

  • You whitelist only the VPN’s IP

  • All non-VPN connections get blocked

This ensures:

  • Team members can work from anywhere

  • But always through a secure, encrypted network

✅ 3. Multiple Branch Offices

If your company has multiple locations:

  • Add each branch’s network IP

  • Allow secure access across all locations

  • Block all other external networks

🔄 What Happens If a User Is Already Logged In?

If IP Access Control is enabled while a user is already logged in from a non-approved IP:

  • The system automatically logs that user out

  • The user is prompted to log in again

  • Login will succeed only if the user connects using an approved IP address

This ensures that security is enforced immediately.

🧠 What Is CIDR and Why Is It Used?

Sometimes, an office or VPN does not use just one IP address. Instead, it uses a range of IPs. To handle this, CIDR is used.

Example:

  • Single IP: 203.0.113.5 → Allows only one device

  • CIDR Range: 203.0.113.0/24 → Allows the entire office or VPN network

CIDR is helpful when:

  • You want to secure an entire office network

  • You are using a VPN

  • You want fewer rules and easier management

Your IT team can provide the correct CIDR range if needed.

⚙️ How to Configure IP Access Control in DoubleTick

Follow these simple steps:

Step 1: Open Settings

Log in to your DoubleTick Dashboard and go to Settings.

Step 2: Open IP Access Control

Inside Settings, select IP Access Control.

Step 3: Enable the Feature

Turn ON the toggle for Enable IP Address Restrictions.

Step 4: Add Allowed IP Addresses

You can now add:

  • ✅ Single IP addresses Example: 203.0.113.5

  • ✅ CIDR ranges Example: 203.0.113.0/24

You can add multiple entries for:

  • Office networks

  • VPN networks

  • Branch offices

Step 5: Save and Apply

Click Save.

From this moment onward:

✅ Only approved IPs can log in ❌ All other locations are completely blocked

🔒 Owner-Only Control for Maximum Security

For safety reasons:

✅ Only the Organization Owner can modify IP Access Control settings.

Admins, managers, and agents cannot change this configuration. This prevents accidental misconfigurations and protects your organization from internal security risks.

💰 Pricing & Availability

  • IP Access Control is part of enterprise-grade security

  • Availability and pricing depend on your DoubleTick plan

  • Add-on pricing and activation can be confirmed via support

For exact details, contact: 📧 [email protected]

⭐ Why You Should Use IP Access Control

✅ Prevents unauthorized access even if passwords are leaked ✅ Protects your customer database and conversations ✅ Adds enterprise-level network security ✅ Supports compliance and audits ✅ Secures office, VPN, and branch networks ✅ Builds customer trust and internal confidence ✅ Reduces the risk of data breaches to near zero

In today’s environment, password protection alone is not enough. IP Access Control adds the second, stronger layer of security your business needs.

PreviousHow to Create and Use Multi-Select List in Custom Contact FieldsNextCreate and Use Quick Replies

Last updated