How to Enable Push Notifications in DoubleTick

How to Enable Push Notifications in DoubleTick

Push notifications help you stay updated with all chat activities and important DoubleTick alerts in real time. If you’re not receiving notifications, follow the steps below to enable them on your browser.

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1. Enable Notifications on Desktop

• Go to DoubleTick > Settings > Push Notifications

• Toggle Enable notifications on desktop to ON ✅

• (Optional) Toggle Enable sound for notifications to play a sound with every alert

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2. Manually Enable Notifications in Your Browser

Depending on your browser, follow the instructions below to ensure notifications and sounds are properly enabled for web.doubletick.io.

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🔹 Chrome

1. Click the three dots menu (⋮) in the top-right corner.

2. Select Settings.

3. Go to Privacy and security → Site Settings.

   • Notifications → Find web.doubletick.io → Set to Allow

   • Sound → Ensure web.doubletick.io is not in the "Muted" list

4. Refresh the DoubleTick page.

✅ To test sound:

• Ensure your device is not muted

• System volume is up

• Speakers/headphones are connected

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🔹 Firefox

1. Click the menu button (≡) in the top-right corner.

2. Select Settings.

3. Go to Privacy & Security.

   • Under Permissions, click Settings next to “Notifications” → Allow web.doubletick.io

   • Under Permissions, click Settings next to “Autoplay” → Set web.doubletick.io to “Allow Audio and Video”

4. Refresh the DoubleTick page.

✅ To test sound: follow the same checks as above.

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🔹 Edge

1. Click the three dots menu (⋯) in the top-right corner.

2. Select Settings.

3. Go to Cookies and site permissions.

   • Notifications → Add web.doubletick.io → Set to Allow

   • Media autoplay → Add web.doubletick.io to allowed sites

4. Refresh the DoubleTick page.

✅ To test sound: check mute, volume, and speaker connection.

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🔹 Safari

1. Click Safari in the top menu.

2. Select Preferences.

3. Go to the Websites tab.

   • Notifications → Find web.doubletick.io → Set to Allow

   • Auto-Play → Set web.doubletick.io to “Allow All Auto-Play”

4. Refresh the DoubleTick page.

✅ To test sound: check mute, volume, and speaker connection.

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3. Test Notifications

Once you’ve enabled notifications, click the Test Notification button in your DoubleTick Push Notification settings to confirm everything is working.

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Quick Tips

• Always keep your browser updated to the latest version.

• Make sure you are logged into web.doubletick.io in an active tab.

• If you still face issues, try clearing cache or restarting your browser.

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👉 With these steps, you’ll never miss an important chat or update on DoubleTick again.