# How to Enable Push Notifications in DoubleTick

## How to Enable Push Notifications in DoubleTick

Push notifications help you stay updated with all chat activities and important DoubleTick alerts in real time. If you’re not receiving notifications, follow the steps below to enable them on your browser.

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<figure><img src="/files/eY1Y2GwfjFBNJnZtEWDl" alt=""><figcaption></figcaption></figure>

### 1. Enable Notifications on Desktop

* Go to **DoubleTick > Settings > Push Notifications**
* Toggle **Enable notifications on desktop** to ON ✅
* (Optional) Toggle **Enable sound for notifications** to play a sound with every alert

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### 2. Manually Enable Notifications in Your Browser

Depending on your browser, follow the instructions below to ensure notifications and sounds are properly enabled for **web.doubletick.io**.

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#### 🔹 Chrome

1. Click the **three dots menu (⋮)** in the top-right corner.
2. Select **Settings**.
3. Go to **Privacy and security → Site Settings**.
   * **Notifications** → Find **web.doubletick.io** → Set to **Allow**
   * **Sound** → Ensure **web.doubletick.io** is not in the "Muted" list
4. Refresh the DoubleTick page.

**✅ To test sound:**

* Ensure your device is not muted
* System volume is up
* Speakers/headphones are connected

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#### 🔹 Firefox

1. Click the **menu button (≡)** in the top-right corner.
2. Select **Settings**.
3. Go to **Privacy & Security**.
   * Under **Permissions**, click **Settings** next to “Notifications” → Allow **web.doubletick.io**
   * Under **Permissions**, click **Settings** next to “Autoplay” → Set **web.doubletick.io** to “Allow Audio and Video”
4. Refresh the DoubleTick page.

**✅ To test sound**: follow the same checks as above.

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#### 🔹 Edge

1. Click the **three dots menu (⋯)** in the top-right corner.
2. Select **Settings**.
3. Go to **Cookies and site permissions**.
   * **Notifications** → Add **web.doubletick.io** → Set to **Allow**
   * **Media autoplay** → Add **web.doubletick.io** to allowed sites
4. Refresh the DoubleTick page.

✅ **To test sound**: check mute, volume, and speaker connection.

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#### 🔹 Safari

1. Click **Safari** in the top menu.
2. Select **Preferences**.
3. Go to the **Websites** tab.
   * **Notifications** → Find **web.doubletick.io** → Set to **Allow**
   * **Auto-Play** → Set **web.doubletick.io** to “Allow All Auto-Play”
4. Refresh the DoubleTick page.

✅ **To test sound**: check mute, volume, and speaker connection.

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### 3. Test Notifications

Once you’ve enabled notifications, click the **Test Notification** button in your DoubleTick Push Notification settings to confirm everything is working.

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### Quick Tips

* Always keep your browser updated to the latest version.
* Make sure you are logged into **web.doubletick.io** in an active tab.
* If you still face issues, try clearing cache or restarting your browser.

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👉 With these steps, you’ll never miss an important chat or update on DoubleTick again.


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