Troubleshooting Guide: Fixing DoubleTick App Notification Issues

Are you missing important messages because notifications from the DoubleTick app are not showing up on your mobile device? Don’t worry — this is a common issue that can usually be fixed quickly by adjusting a few settings on your phone.

Follow the steps below to make sure DoubleTick notifications work smoothly:

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1. Check Battery Saver Settings

Sometimes, battery saver modes restrict apps from sending notifications.

• Go to Settings → Battery → Battery Saver (or Power Saving Mode).

• Make sure Battery Saver is turned OFF.

• If you prefer to keep it ON, add DoubleTick to the Battery Saver exceptions/whitelist so it’s not restricted.

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2. Disable App Battery Optimization

Battery optimization settings can delay or block notifications.

• Go to Settings → Apps → DoubleTick → Battery.

• Select Don’t Optimize or disable optimization for DoubleTick.

• Ensure Background Activity is enabled.

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3. Allow Background Data & Sync

Without background data, notifications may not come through in real time.

• Go to Settings → Apps → DoubleTick → Data Usage.

• Enable Background Data.

• Turn ON Unrestricted Data Usage.

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4. Verify Notification Permissions

Make sure notifications are not accidentally blocked.

• Go to Settings → Apps → DoubleTick → Notifications.

• Ensure notifications are Allowed.

• Check all notification categories (Messages, Groups, Other) and allow them.

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5. Lock the App in Recent Apps

Some devices close apps running in the background automatically.

• Open the DoubleTick app.

• Go to your Recent Apps screen.

• Long-press on the DoubleTick app and select Lock/Keep Open. (This prevents the phone from force-closing it.)

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6. Enable Auto Start / Startup Manager (if available)

On some phones, apps need permission to launch automatically.

• Go to Settings → Apps → Auto Start (or Startup Manager).

• Turn ON auto start for DoubleTick.

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7. Clear App Cache (Optional)

If the app is lagging, clearing the cache can help.

• Go to Settings → Apps → DoubleTick → Storage.

• Tap Clear Cache. (Avoid selecting Clear Data unless absolutely necessary, as it may log you out.)

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8. Log Out and Log Back In (Optional)

If all else fails:

• Log out from the DoubleTick app.

• Log back in with your credentials.

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By following the above steps, you should be able to restore DoubleTick notifications on your device and never miss an important message again.