Understanding the “Enqueued” API Response for Template Messages
We’ve recently made a small but important improvement to the API response you see when sending WhatsApp templates via DoubleTick. This update is designed to improve system reliability—without impacting your message delivery in any way.
Let’s break it down in simple terms.
What Has Changed?
Earlier, when you sent a WhatsApp template using the API, the response status returned was:
sent
Now, you’ll see the response as:
enqueued
What Does “Enqueued” Mean?
The status “enqueued” means that:
✅ Your template message has been successfully accepted
✅ It has been added to the sending queue
✅ The delivery process will continue exactly as before
In simple words: Your message is in line to be delivered — and it will be delivered.
This is just a system-level acknowledgment and does not mean the message failed or got delayed.
Why Was This Change Made?
This update was introduced to:
Improve system stability
Ensure better compatibility with Meta’s APIs
Handle high message volumes more efficiently
Align with standard messaging platform practices
Many large-scale messaging systems use “enqueued” to confirm that a message has entered the delivery pipeline successfully.
Does This Affect Message Delivery?
No. Not at all.
Your templates are still sent to WhatsApp exactly the same way
Delivery timelines remain unchanged
Message status tracking continues to work as expected
This change only affects the API response text, not the actual delivery.
What Should You Do as a Customer?
Nothing 😊 You don’t need to change your setup, logic, or integrations.
Just remember:
“Enqueued” = Successfully sent into the system
It is now the standard and expected API response
Summary
Earlier response: Sent
New response: Enqueued
Meaning: Message successfully added to the sending queue
Impact on delivery: None
Action required from you: No action needed
If you have any questions or need clarification, our support team is always happy to help.
Happy messaging with DoubleTick! 🚀
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