# How to Grant Access to DoubleTick Support

Sometimes, the fastest way to resolve an issue is to let the DoubleTick Support team take a direct look at your account. With the **Grant Access to Support** feature, you can do exactly that — safely, temporarily, and completely on your terms.

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#### <mark style="color:$primary;">**What Is This Feature?**</mark>

This feature lets you give the DoubleTick Support team temporary access to your account so they can investigate issues, verify configurations, or walk through a problem with you — without you needing to share login credentials.

You decide how long the access lasts. It ends automatically. You can revoke it any time.

***

#### <mark style="color:$primary;">**Who Can Use This?**</mark>

Any team member logged into your DoubleTick account can grant support access. You don't need to be an Admin.

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#### <mark style="color:$primary;">**How to Grant Access**</mark>

<figure><img src="/files/WsEL1PBxfz9piOxi0BEw" alt=""><figcaption></figcaption></figure>

**Step 1:** Log into your DoubleTick account.

**Step 2:** Click the **Support** button in the **top-right corner** of the screen.

**Step 3:** At the top of the Support menu, you'll see **Support Access** with a toggle next to it.

**Step 4:** Toggle it **ON**. You'll see the label: *"Allow DoubleTick to access your account."*

**Step 5:** A dropdown will appear below the toggle. Select how long you'd like to grant access:

* 3 Days
* 7 Days
* 14 Days

**Step 6:** That's it! The DoubleTick Support team now has temporary access to your account for the duration you selected.

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#### <mark style="color:$primary;">**How to Revoke Access**</mark>

<figure><img src="/files/wVWmetQpecATblq4sIYQ" alt=""><figcaption></figcaption></figure>

You can revoke access at any time — even before the selected duration ends.

Go back to the **Support** button → **Support Access** → toggle it **OFF**. Access is removed immediately.

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#### <mark style="color:$primary;">**Will I Know What Support Does in My Account?**</mark>

Yes. Every action taken by the DoubleTick Support team while they have access to your account is recorded in your **Activity Logs**. You'll always have full visibility into what was done and when.

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#### <mark style="color:$primary;">**Key Things to Remember**</mark>

* Access **expires automatically** after 3, 7, or 14 days — whichever you selected
* You can **revoke access manually** at any time
* No admin approval is required — any team member can enable this
* All support activity during the access period appears in your **Activity Logs**


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