# Recommended Media Sizes for WhatsApp Carousel Templates

If you are creating a WhatsApp Carousel Template, getting your image dimensions right before you start will save you a lot of back and forth. Carousel templates follow **stricter media rules than regular single-image templates**. Using the wrong size can cause your images to get **cropped, distorted, or your template to get rejected entirely**.

There are two formats you can use for carousel cards. **The important rule is that every card in your carousel must use the same format. You cannot mix the two.**

#### <mark style="color:$primary;">**Option 1: Square Format**</mark>

Aspect Ratio: **1:1**

Recommended Size: **1024 x 1024 px**

Minimum Size: **600 x 600 px**

Supported Formats: **JPG, PNG**

Maximum File Size: **5 MB**

This is the **safest and most recommended option**. Square images display consistently across all devices without any unexpected cropping. If you are not sure which format to go with, **start here**. It works especially well for product-focused visuals, brand creatives, and any situation where you want maximum compatibility.

#### <mark style="color:$primary;">**Option 2: Landscape Format**</mark>

Aspect Ratio: **1.91:1**

Recommended Size: **1125 x 600 px**

Supported Formats: **JPG, PNG**

This is WhatsApp's native carousel ratio. When done correctly, it fills the carousel container cleanly — no black bars, no cropping, and a smooth swipe experience for your customer. If you currently have 16:9 images at 1920 x 1080 pixels, **crop them slightly to 1125 x 600 pixels before uploading**.

***

#### <mark style="color:$primary;">**What to Avoid**</mark>

Portrait formats do not work well in carousels. **Avoid aspect ratios like 9:16 (1080 x 1920 px) or 4:5 vertical.** Portrait images make each card too tall, which **pushes the action buttons below the visible area of the screen**.&#x20;

When buttons are hidden, customers are less likely to tap them, which reduces the effectiveness of your carousel entirely.

If you need a portrait-style visual, the workaround is to **place the portrait image inside a 1024 x 1024 square canvas with background padding** on the sides.

Also **keep text inside images minimal**. **Buttons should always be visible without the customer needing to scroll.**

***

#### <mark style="color:$primary;">A quick summary of what to do and what to avoid:</mark>

**Do not mix 1:1 and 1.91:1 images in the same carousel.**&#x20;

**Do not use portrait formats.**&#x20;

**Keep image text minimal.**&#x20;

**Make sure buttons are visible without scrolling.**&#x20;

**And when in doubt, go with the 1024 x 1024 square format.**


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://learn.doubletick.io/templates/how-to-create-a-carousel-template-message/recommended-media-sizes-for-whatsapp-carousel-templates.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.