# How to Create an Authentication Template Using Your Meta (FBM) Account

Authentication templates are used to send **secure WhatsApp messages** such as OTPs, verification codes, and login confirmations. These messages are essential for protecting user accounts and must follow Meta’s security rules.

This guide explains **how DoubleTick customers can create an authentication template using their Facebook Business Manager (FBM) account**, step by step.

***

### What Is an Authentication Template?

An **authentication template** is a WhatsApp message template meant only for **verification purposes**, such as:

* Sending OTPs
* Login or account verification
* Password reset confirmations

These templates:

* Are reviewed and approved by Meta
* Cannot contain promotions or marketing messages
* Include a verification code (OTP) with a validity period

***

### When Should You Use This Method?

You should use this method if:

* You want to create the template directly from Meta
* You are comfortable accessing Facebook Business Manager
* You want to use Meta’s pre-approved authentication templates
* You need more control over OTP delivery settings

Once approved, the template will automatically be available inside your DoubleTick account.

***

### Step-by-Step: Create an Authentication Template Using FBM

#### Step 1: Log in to DoubleTick

<figure><img src="/files/xhHSRwTqQWGVs1FJo6Hq" alt=""><figcaption></figcaption></figure>

* Open your browser and visit: [**https://web.doubletick.io**](https://web.doubletick.io)
* Log in using your **registered login number and OTP**

***

#### Step 2: Go to the Home Section & Open Facebook Business Manager

<figure><img src="/files/TWUlkqvFiisd7bsTDGC3" alt=""><figcaption></figcaption></figure>

* Hover over the **left side of your screen** to expand the main menu
* Click on **Home**
* In the Home section, click **Go to FBM Account**
* A new browser tab will open
* You will be redirected to the **Overview page of WhatsApp Manager**

This ensures you are accessing the correct WhatsApp Business Account linked to DoubleTick.

***

#### Step 3: Open Message Templates

<figure><img src="/files/p5J0GEJsmt5mRYuN0lOe" alt=""><figcaption></figcaption></figure>

* From the left-hand menu, click **Message Templates**
* You will see two sections:
  * **Manage Templates**
  * **Template Library**
* Click on **Manage Templates**

This page lists all WhatsApp templates you have created so far.

***

#### Step 4: Start Creating a New Template

<figure><img src="/files/wl0YtdJ6cFYZxgYqAz0Z" alt=""><figcaption></figcaption></figure>

* Click the **Create Template** button on the top-right corner
* This starts the template creation flow

***

#### Step 5: Select the Template Category

<figure><img src="/files/p39fXI92MgJZHEhX0T14" alt=""><figcaption></figcaption></figure>

* Choose **Authentication** as the category

This category is mandatory for OTP and verification messages.

***

#### Step 6 (Optional): Use Pre-Approved Templates

<figure><img src="/files/GEZINQqDMSQ2ZIRq2vAO" alt=""><figcaption></figcaption></figure>

* After selecting Authentication, you will see an option to use **pre-approved templates**
* Clicking this opens the **Template Library**
* Meta provides around **18 predefined authentication templates**
* You may select one if it fits your business requirement

<figure><img src="/files/4cnCFwWe0qH67Waj35HH" alt=""><figcaption></figcaption></figure>

If none of them match your use case, you can return and create a custom template.

***

#### Step 7: Create a Custom Authentication Template

* Go back to **Manage Templates**
* Click **Create Template**
* Select **Authentication**
* Click **Next**

***

#### Step 8: Enter Template Details

<figure><img src="/files/qqstQCdBxmfCIugWAUwC" alt=""><figcaption></figcaption></figure>

* **Template Name**\
  Use lowercase letters, numbers, and underscores\
  Example: `otp_sender_3`
* **Code Delivery Setup**\
  Select how users receive the OTP\
  (In the example shown, **Copy Code** is selected)
* On the right-hand side, you will see a **live preview** of the message\
  The OTP placeholder and message format are auto-generated

***

#### Step 9: Set Message Validity Period

<figure><img src="/files/4y15lAZoCj9xha5ylM6E" alt=""><figcaption></figcaption></figure>

* Choose how long the OTP remains valid
* You can select between **1 minute to 90 minutes**
* In the example shown, **5 minutes** is selected

Choose this duration based on your security needs.

***

#### Step 10: Submit the Template

<figure><img src="/files/4wLU9aQOCO5785ttm5tE" alt=""><figcaption></figcaption></figure>

* Click **Submit**
* Your authentication template will be sent to Meta for review

***

### What Happens After Submission?

* Meta reviews the authentication template
* Once approved, the template becomes **active**
* The approved template automatically syncs to your **DoubleTick account**
* You can start using it immediately for OTP and verification messages

***

### Important Things to Remember

* Always select **Authentication** as the template category
* Use clear and simple template names
* Choose OTP validity carefully
* Do not add promotional or marketing content
* Authentication templates are strictly for security-related communication

***

### Summary

By following this guide, you can:

* Create authentication templates directly from Facebook Business Manager
* Use Meta’s pre-approved templates or create your own
* Control OTP delivery and expiry time
* Seamlessly use approved templates inside DoubleTick

***

If you need help at any stage, feel free to reach out to us at\
📧 **<support@doubletick.io>**\
\
We’re always happy to help 😊


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://learn.doubletick.io/templates/how-to-create-an-authentication-template-using-your-meta-fbm-account.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.