Fixing “Device time is not in sync with the Network” Error on Login Page

If you see the message: “Device time is not in sync with the Network. Please fix the device time.” while trying to log in to your DoubleTick dashboard, don’t worry — this is a simple issue that can be fixed in a few steps.

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🧭 Why This Happens

This error appears when your computer or phone’s date and time are not matching the official network (internet) time. Secure login systems require your device clock to be accurate for safety and data synchronization.

Common reasons include:

• Device time set manually

• Incorrect time zone

• System clock not synced with the internet

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🪟 For Windows Users

🔧 Method 1: From Taskbar

1. Click on the date and time shown at the bottom-right corner of your screen.

2. Select “Adjust date and time.”

3. Turn ON both:

   • Set time automatically

   • Set time zone automatically

4. Scroll down and click “Sync now.”

5. Refresh the login page and try again.

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⚙️ Method 2: From Settings App

1. Click the Start Menu → Settings (⚙️ icon).

2. Go to Time & Language → Date & Time.

3. Turn on Set time automatically and Set time zone automatically.

4. Confirm that your time zone is correct (for example, India → UTC+05:30).

5. Click Sync now.

6. Reopen your browser and log in again.

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🍏 For macOS Users

1. Click the Apple menu () → System Settings.

2. Open Date & Time.

3. Turn on “Set date and time automatically.”

4. Make sure the correct time zone is selected under “Time Zone.”

5. Refresh the login page and try again.

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📱 For Mobile Users

🤖 Android

1. Open Settings on your phone.

2. Tap System → Date & time.

3. Turn ON:

   • Use network-provided time

   • Use network-provided time zone

4. Close all browser tabs, reopen the login page, and try again.

🍎 iPhone (iOS)

1. Go to Settings → General → Date & Time.

2. Turn on Set Automatically.

3. Ensure your phone is connected to the internet.

4. Return to your browser and try logging in again.

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🧩 Still Facing the Error?

If the problem persists after correcting the time:

• Restart your device

• Clear your browser cache

• Disable any VPN or proxy temporarily

• Try logging in using another browser (like Chrome or Edge)

If you still encounter the issue, contact DoubleTick Support and share a screenshot — our team will help you fix it quickly.

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✅ Quick Recap

This message simply means your device’s time isn’t synced with the internet. By turning on automatic time and time zone settings, your device clock will stay updated — and you’ll be able to log in without any errors.