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Can't Reply to Instagram Chats on DoubleTick? Here's How to Fix It

If you open an Instagram chat on DoubleTick and see this error when trying to send a message —

The action is invalid since it's not the thread owner

— another platform has taken over as the Default Application, putting DoubleTick in standby mode. A standby channel can read messages but cannot send replies.

Why is this happening?

Meta allows multiple platforms to connect to your Instagram account. When more than one is connected, Meta picks one as the Default Application — the only one allowed to send messages. If another platform (like ManyChat, Tidio, or similar) connected before DoubleTick, it likely claimed this spot, leaving DoubleTick unable to reply.

How to fix it

  1. Open your Facebook Page — the one linked to your Instagram account.

  2. Go to Settings on your Facebook Page.

  3. Click on Advanced Messaging from the left sidebar.

  4. Scroll down to the Instagram Permissions section. You'll see two toggles:

    • Access Standby Channel — Already ON. Leave it as is.

    • Take Control of Conversations — Turn this ON.

  5. Make sure both toggles are ON, then click Save.

  6. Come back to DoubleTick and try replying — it should work now!

Still facing issues? Reach out to the DoubleTick support team and we'll help you sort it out.

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