> For the complete documentation index, see [llms.txt](https://learn.doubletick.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://learn.doubletick.io/troubleshoot-errors/troubleshoot-common-whatsapp-api-errors/how-to-login-to-doubletick.md).

# How To Login To DoubleTick

Logging in using OTP is a simple and secure process.

Follow the steps below to access your account seamlessly: **Step-by-Step Guide to Log In Using OTP**

1. **Navigate to the Login Page:** \
   Open the app or visit the login page directly from <https://web.doubletick.io>

<figure><img src="https://2303112206-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F53n17VnOICC1LtDqlENV%2Fuploads%2FqJHgsiVpe588vRAhb1pO%2FScreenshot%202024-11-21%20at%2019.04.13.png?alt=media&amp;token=8d311595-8041-4ff3-a4a0-44ea4b189e58" alt=""><figcaption></figcaption></figure>

2. **Enter Your Login Mobile Number:** \
   Input the mobile number associated with your account.\ <br>

   <figure><img src="https://2303112206-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F53n17VnOICC1LtDqlENV%2Fuploads%2FGIr5Uk18wca6EFYHKMm7%2FScreenshot%202024-11-21%20at%2019.10.46.png?alt=media&amp;token=2897f205-6206-4420-adfe-4e7ec6ac3ebf" alt=""><figcaption></figcaption></figure>
3. **Request an OTP:** \
   Click on "Get OTP" or "Send OTP." A One-Time Password (OTP) will be sent to your registered mobile number

<figure><img src="https://2303112206-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F53n17VnOICC1LtDqlENV%2Fuploads%2FUZiiONLQiQCtq8IST28p%2FScreenshot%202024-11-21%20at%2019.12.57.png?alt=media&amp;token=47820ff2-8ede-4e8b-bded-99591b991121" alt=""><figcaption></figcaption></figure>

4. **Retrieve the OTP:** \
   Check your SMS inbox or email for the OTP.<br>
5. **Enter the OTP:**\
   Input the received OTP in the designated field on the login page.<br>
6. Verify and Log In:\
   Click "Verify" or "Submit." Once verified, you’ll gain access to your account.

&#x20;                                  <mark style="color:red;"></mark><mark style="color:red;">**What to Do If You Don’t Receive the OTP**</mark>

If you encounter issues receiving the OTP via SMS, follow these steps to troubleshoot:

1. **Retry Sending the OTP on WhatsApp** \
   If the OTP doesn’t arrive via SMS, select the option to resend it through WhatsApp. \
   Follow the instructions on the screen to enable this option.<br>
2. Use the Link to Receive OTP on WhatsApp \
   \
   Copy this link mentioned below and paste in your browser <https://api.whatsapp.com/message/5A5LTHA7AMGOF1>? autoload=1\&app\_absent=0 \
   This link will redirect you to a chat on WhatsApp.\ <br>

   <figure><img src="https://2303112206-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F53n17VnOICC1LtDqlENV%2Fuploads%2Fs4TVbsBOrEpD2YaShK4G%2FScreenshot%202024-11-21%20at%2019.22.29.png?alt=media&amp;token=8b8d598d-1ab6-4647-8fd1-d0f00126716f" alt=""><figcaption></figcaption></figure>

&#x20;     Click "Continue Chat," and you will receive the OTP directly on WhatsApp\ <br>

<figure><img src="https://2303112206-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F53n17VnOICC1LtDqlENV%2Fuploads%2FNwMYaMPuhCUXUKYL311p%2FScreenshot%202024-11-21%20at%2019.23.47.png?alt=media&amp;token=ae82e92b-99d4-4521-92bc-718f174446a3" alt=""><figcaption></figcaption></figure>

Enter the OTP or select the appropriate option. If you wish to log in to the app, click on "App Login," or for website access, click on "Website Login.


---

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