> For the complete documentation index, see [llms.txt](https://learn.doubletick.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://learn.doubletick.io/troubleshoot-errors/troubleshoot-common-whatsapp-api-errors/how-to-resolve-the-404-file-or-directory-not-found-error-when-exporting-an-excel-sheet.md).

# How to resolve the "404 – File or Directory Not Found" error  when exporting an Excel sheet?

If you're encountering the "404 – File or Directory Not Found" error while attempting to export an Excel sheet, it typically indicates a configuration issue with your browser settings

Here's a step-by-step guide to help you resolve this issue : 

<figure><img src="https://2303112206-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F53n17VnOICC1LtDqlENV%2Fuploads%2FfU5AYIudeePs8FQQQmjY%2FScreenshot%202024-12-04%20at%2017.18.00.png?alt=media&amp;token=d64a43b9-562f-429c-a707-3f7a2da70d39" alt=""><figcaption></figcaption></figure>

Resolving the "404 – File or Directory Not Found" Error When Exporting an Excel Shee

**Steps to Fix the Error**

1. **Navigate to Your Browser Settings :** Open your browser and go to the settings menu. This is usually represented by three dots or a gear icon in the top-right corner

<figure><img src="https://2303112206-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F53n17VnOICC1LtDqlENV%2Fuploads%2F0J6G4Q6Egmko0zMuLmwd%2FUntitled%20design%20(17).gif?alt=media&amp;token=41e35848-d6ac-4f23-90a3-a06bcb63ce80" alt=""><figcaption></figcaption></figure>

2. **Locate the Downloads Section :** Within the settings, find the "Downloads" or similar section. You can use the search bar in the settings menu to quickly locate this option

<figure><img src="https://2303112206-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F53n17VnOICC1LtDqlENV%2Fuploads%2Fna8heLoWTvmc4mn8qCeq%2FUntitled%20design%20(18).gif?alt=media&amp;token=d7c436d4-ee15-478f-9c7d-794b4a71d430" alt=""><figcaption></figcaption></figure>

3. **Disable the Option to Open Office Files in the Browser** : Look for an option that enables opening Office files directly in the browser. This setting might cause issues with downloading or exporting files. Disable this option to ensure the files are downloaded instead of being opened in the browser

<figure><img src="https://2303112206-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F53n17VnOICC1LtDqlENV%2Fuploads%2FD8AoFZjdPmFHiUCKaC9z%2FUntitled%20design%20(19).gif?alt=media&amp;token=79049377-623d-4417-90d4-2832ddf0814a" alt=""><figcaption></figcaption></figure>


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