# Understanding the Error: “Business Eligibility Payment Issue” or “Unsupported Post Request”

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If you are seeing messages such as:

* **Business eligibility payment issue**
* **Unsupported Post Request**

It means that the Partner/BSP connected to your WhatsApp API has been revoked or removed.

This typically happens when someone from your internal team makes changes inside your **Facebook Business Manager (FBM)** or WhatsApp settings.

Once the Partner/BSP is removed, WhatsApp stops responding, which leads to the eligibility error.

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#### <mark style="color:$primary;">**What Should You Do When You Face This Error?**</mark>

Follow the steps below to get it resolved quickly.

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#### <mark style="color:$primary;">**Step 1 — Take a Screenshot**</mark>

Take a clear screenshot of the chat where:

* The red error message is visible
* The customer conversation can be identified

(The screenshot above is a good example.)

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#### <mark style="color:$primary;">**Step 2 — Send the Screenshot to DoubleTick Support**</mark>

Share the screenshot with our official support WhatsApp number:

**+91 83568 49474**

While messaging, briefly mention:

* You are facing an **Unsupported Post Request / Eligibility error**
* The error is appearing inside the chat

You may also reach out to your respective Account Manager, if assigned.

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#### <mark style="color:$primary;">**Step 3 — A 15-Minute Support Call Will Be Scheduled**</mark>

Once our team receives your screenshot:

* We will review the issue
* A 15-minute fix call will be scheduled

During this call, our team will:

* Reconnect the required Partner/BSP
* Upgrade the server and BSP configuration

This resolves the issue permanently and restores API messaging.

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#### <mark style="color:$primary;">**Why Is a Call Needed?**</mark>

The fix must be completed inside your **Facebook Business Manager (FBM)**.

Access is required to restore the partner settings correctly.

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#### <mark style="color:$primary;">**What You Need to Have Ready Before the Call**</mark>

To ensure the issue is resolved in one session, please keep the following ready:

* Logged into your DoubleTick account (Owner access)
* Logged into your Facebook Business Manager (FBM)
  * The FBM linked to your WhatsApp API

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If you see eligibility-related errors such as **Unsupported Post Request**, it usually indicates that your BSP/Partner connection has been removed from FBM.

The fastest resolution is to:

1. Take a screenshot
2. Share it with DoubleTick Support
3. Join a quick fix call to restore the partner configuration