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Understanding the Error: “Business Eligibility Payment Issue” or “Unsupported Post Request”

If you are seeing messages such as:

  • Business eligibility payment issue

  • Unsupported Post Request

It means that the Partner/BSP connected to your WhatsApp API has been revoked or removed.

This typically happens when someone from your internal team makes changes inside your Facebook Business Manager (FBM) or WhatsApp settings.

Once the Partner/BSP is removed, WhatsApp stops responding, which leads to the eligibility error.

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What Should You Do When You Face This Error?

Follow the steps below to get it resolved quickly.

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Step 1 — Take a Screenshot

Take a clear screenshot of the chat where:

  • The red error message is visible

  • The customer conversation can be identified

(The screenshot above is a good example.)

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Step 2 — Send the Screenshot to DoubleTick Support

Share the screenshot with our official support WhatsApp number:

+91 83568 49474

While messaging, briefly mention:

  • You are facing an Unsupported Post Request / Eligibility error

  • The error is appearing inside the chat

You may also reach out to your respective Account Manager, if assigned.

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Step 3 — A 15-Minute Support Call Will Be Scheduled

Once our team receives your screenshot:

  • We will review the issue

  • A 15-minute fix call will be scheduled

During this call, our team will:

  • Reconnect the required Partner/BSP

  • Upgrade the server and BSP configuration

This resolves the issue permanently and restores API messaging.

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Why Is a Call Needed?

The fix must be completed inside your Facebook Business Manager (FBM).

Access is required to restore the partner settings correctly.

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What You Need to Have Ready Before the Call

To ensure the issue is resolved in one session, please keep the following ready:

  • Logged into your DoubleTick account (Owner access)

  • Logged into your Facebook Business Manager (FBM)

    • The FBM linked to your WhatsApp API

If you see eligibility-related errors such as Unsupported Post Request, it usually indicates that your BSP/Partner connection has been removed from FBM.

The fastest resolution is to:

  1. Take a screenshot

  2. Share it with DoubleTick Support

  3. Join a quick fix call to restore the partner configuration

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