Unsupported Post Request Error in DoubleTick

Unsupported Post Request Error in DoubleTick

If you see a red error message inside a customer chat in DoubleTick that says something like “Unsupported post request”, this article will help you understand why this happens and what you need to do next.

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What is this error?

This error appears when DoubleTick is unable to complete a request with Meta (WhatsApp Business API).

In simple words:

• Your WhatsApp Business API number is active

• But the server or BSP (Business Service Provider) setup needs an upgrade

• Because of this, Meta blocks certain requests and shows this error in the chat

⚠️ This is not caused by anything you typed or clicked in the chat.

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Why does this error occur?

This usually happens when:

• Your account is running on an older server configuration

• The current BSP or server setup no longer supports certain actions

To fix this permanently, the account needs a server and BSP upgrade, which can only be handled by the DoubleTick team.

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What should you do when you face this error?

Step 1: Take a screenshot

Take a clear screenshot of the chat where:

• The red error message is visible

• The customer conversation can be identified

(The screenshot shown above is an example of what we need.)

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Step 2: Send the screenshot to DoubleTick Support

Share the screenshot on our official support WhatsApp number:

📞 [phone]

While messaging, briefly mention:

• That you are facing an Unsupported Post Request error

• That it is appearing inside the chat

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Step 3: A 15-minute support call will be scheduled

Once our team receives your message:

• We will review the issue

• A 15-minute call will be scheduled with you

• During this call, our team will upgrade the server and BSP configuration

This upgrade resolves the issue permanently.

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What you need to be ready with before the call

To ensure the fix is completed in one go, please keep the following ready:

1. Logged into your DoubleTick account

   • With Owner access

2. Logged into your Facebook Business Manager (FBM) account

   • The FBM linked to your WhatsApp API

3. Your API phone number available on a device

   • You may receive an OTP during the process

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Will this error happen again?

No. Once the server and BSP upgrade is completed, this issue will not reoccur on your account.

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Summary

• This error is backend-related, not a user mistake

• It requires a server and BSP upgrade

• Share a chat screenshot on WhatsApp support

• Attend a 15-minute call with the required access

• Issue gets permanently resolved

If you ever see this error, follow the steps above and our support team will take care of the rest.