Unsupported Post Request Error in DoubleTick
Unsupported Post Request Error in DoubleTick
If you see a red error message inside a customer chat in DoubleTick that says something like “Unsupported post request”, this article will help you understand why this happens and what you need to do next.
What is this error?
This error appears when DoubleTick is unable to complete a request with Meta (WhatsApp Business API).
In simple words:
Your WhatsApp Business API number is active
But the server or BSP (Business Service Provider) setup needs an upgrade
Because of this, Meta blocks certain requests and shows this error in the chat
⚠️ This is not caused by anything you typed or clicked in the chat.
Why does this error occur?
This usually happens when:
Your account is running on an older server configuration
The current BSP or server setup no longer supports certain actions
To fix this permanently, the account needs a server and BSP upgrade, which can only be handled by the DoubleTick team.
What should you do when you face this error?
Step 1: Take a screenshot
Take a clear screenshot of the chat where:
The red error message is visible
The customer conversation can be identified
(The screenshot shown above is an example of what we need.)
Step 2: Send the screenshot to DoubleTick Support
Share the screenshot on our official support WhatsApp number:
📞 +91 83568 49474
While messaging, briefly mention:
That you are facing an Unsupported Post Request error
That it is appearing inside the chat
Step 3: A 15-minute support call will be scheduled
Once our team receives your message:
We will review the issue
A 15-minute call will be scheduled with you
During this call, our team will upgrade the server and BSP configuration
This upgrade resolves the issue permanently.
What you need to be ready with before the call
To ensure the fix is completed in one go, please keep the following ready:
Logged into your DoubleTick account
With Owner access
Logged into your Facebook Business Manager (FBM) account
The FBM linked to your WhatsApp API
Your API phone number available on a device
You may receive an OTP during the process
Will this error happen again?
No. Once the server and BSP upgrade is completed, this issue will not reoccur on your account.
Summary
This error is backend-related, not a user mistake
It requires a server and BSP upgrade
Share a chat screenshot on WhatsApp support
Attend a 15-minute call with the required access
Issue gets permanently resolved
If you ever see this error, follow the steps above and our support team will take care of the rest.
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