WhatsApp Says “Temporarily Unavailable”?
Here’s Exactly What It Means & How to Fix It (Step-by-Step
If you’re trying to log into WhatsApp on your phone and see this message:
“WhatsApp is temporarily unavailable. Please try again in 1 hour.”
Don’t worry — nothing is wrong with your phone, your SIM, or your network.
This happens only for one reason:
👉 Your phone number is still connected to WhatsApp Business API (WABA)
This means the number is still active inside DoubleTick (or another API provider), so WhatsApp blocks it from being used on the WhatsApp or WhatsApp Business App.
To use WhatsApp or WhatsApp Business App again, you MUST downgrade the number.
This article explains:
Why this error happens
How to downgrade your number
What to do if both downgrade methods fail
How to get DoubleTick Support to downgrade it for you
Let’s make it simple.
🧠 Why This Error Happens
WhatsApp has two types of accounts:
1️⃣ WhatsApp Mobile App (Personal/Business)
Used on your phone.
2️⃣ WhatsApp Business API
Used by business platforms like DoubleTick. Runs on cloud servers, not phones.
If your number is still registered in the API, WhatsApp blocks you from using it on mobile. That’s when you see this error:
“WhatsApp is temporarily unavailable”
It does NOT mean:
Your phone is blocked ❌
WhatsApp is down ❌
Your SIM has a problem ❌
It ONLY means:
👉 Your number hasn’t been removed from the API yet.
🛠️ How to Fix It (You Must Downgrade the Number)
Below are two downgrade methods depending on your situation.
🟢 METHOD 1 — If You Can Log Into DoubleTick
Step 1: Log in to DoubleTick Dashboard
Use your mobile number & OTP.
Step 2: Click “Go to FBM Account”
This opens your connected Meta Business Manager.
Step 3: Go to Phone Numbers
Inside WhatsApp Manager → Click Phone Numbers
Step 4: Delete Your API Number
Next to your number, click the 🗑️ Trash icon Confirm deletion.
This removes your number from the API.
Step 5: Wait 1–5 minutes and try logging into WhatsApp again
OTP should come instantly.
🔴 METHOD 2 — If Your DoubleTick Subscription is Expired (You Cannot Log In)
You can still downgrade through Facebook Business Manager.
Step 1: Open Meta Business Manager
Go to business.facebook.com
Step 2: Go to Business Settings
Left menu → Business Settings
Step 3: Select WhatsApp Accounts
Go to: Accounts → WhatsApp Accounts
Select your account.
Step 4: Open WhatsApp Manager
Click Settings → WhatsApp Manager
Step 5: Delete Your Number
Go to Phone Numbers Click the 🗑️ Trash icon next to your number Confirm delete.
Step 6: Wait 1–5 minutes and try logging into WhatsApp again
You can now set up WhatsApp normally on your phone.
🧪 How to Know the Downgrade Worked
You will know the downgrade is successful when:
✔ OTP arrives normally ✔ WhatsApp allows you to enter the code ✔ Error message disappears
❗ If Both Methods Fail
We Will Downgrade the Number For You
If you still see the same error even after trying both downgrade processes, don’t worry — our team will handle it from the backend.
📧 Email us at [email protected]
Send the email from your registered email ID and include:
Your company name
API phone number
Reason for downgrade
Our support team will manually downgrade the number for you.
🎯 Summary
WhatsApp “temporarily unavailable”
Number still active on API
Downgrade number
OTP not coming
API not removed yet
Delete number from WhatsApp Manager
Tried both methods, still blocked
Backend mismatch
Email DoubleTick Support
If you need help at any point, our support team is always here to assist.
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