> For the complete documentation index, see [llms.txt](https://learn.doubletick.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://learn.doubletick.io/webhooks/how-to-use-the-webhook-for-tags-removed-from-an-instagram-conversation.md).

# How to Use the Webhook for Tags Removed from an Instagram Conversation

When an agent removes a tag from a customer, it means something has changed — a callback was completed, a lead stage moved forward, or a flag that was set earlier no longer applies. That change is just as important as when the tag was added. But without a webhook, it stays invisible to your external systems.

The Tag Removed webhook fires the moment any tag is removed from an Instagram customer — so your CRM or automation tools can update immediately.

**Note: This webhook is only available for organisations that have an Instagram channel connected in DoubleTick.**

***

#### <mark style="color:$primary;">**When Does This Webhook Trigger?**</mark>

This webhook fires every time a **tag is removed from a customer on your connected Instagram** channel.

***

#### <mark style="color:$primary;">**Step-by-Step Setup Guide**</mark>

<figure><img src="/files/AoDwrMaUuDcqqi4AOOHc" alt=""><figcaption></figcaption></figure>

**Step 1: Open Webhooks in DoubleTick**

1. Log in to your DoubleTick account
2. Go to Settings
3. Click on Webhooks

**Step 2: Create a New Webhook**

1. Click New Webhook
2. Give it a name — for example: Instagram Tag Removed Tracker

**Step 3: Get Your Webhook URL**

You need a destination URL — this is where DoubleTick will send the data each time a tag is removed.

For testing, use DoubleTick's Bot Studio to preview the incoming data first:

1. Open a new tab and go to Bot Studio
2. Click Create New Bot
3. Set the trigger to On Webhook
4. Copy the webhook URL that appears

**Step 4: Fill in Webhook Details**

1. Go back to the Webhooks page
2. Enter the webhook name
3. Paste the webhook URL
4. Under Channel Type, select Instagram
5. Select your Instagram channel
6. Click Continue

**Step 5: Choose the Event**

1. Select Tag Removed from the event list
2. Click Save

Your webhook is now active.

***

#### <mark style="color:$primary;">**How to Test It**</mark>

1. Open any Instagram customer's profile in DoubleTick
2. Remove an existing tag from that customer
3. Go to Bot → Capture Response → View Response Data
4. You will see the tag removal event captured in real time

***

#### <mark style="color:$primary;">**What Data Do You Receive?**</mark>

<table><thead><tr><th width="179.86676025390625">Field</th><th>What It Tells You</th></tr></thead><tbody><tr><td><strong>from</strong></td><td>The Instagram handle of the customer — may be empty in some cases</td></tr><tr><td><strong>tagId</strong></td><td>The unique ID of the tag that was removed</td></tr><tr><td><strong>tagName</strong></td><td>The display name of the tag — for example, Call back</td></tr><tr><td><strong>tagRemoved</strong></td><td>Will always be true for this event — confirms a tag was removed</td></tr><tr><td><strong>channelType</strong></td><td>Will always be INSTAGRAM</td></tr><tr><td><strong>dtCustomerId</strong></td><td>DoubleTick's internal unique ID for this customer</td></tr><tr><td><strong>customerHandle</strong></td><td>The Instagram handle of the customer</td></tr></tbody></table>

***

#### <mark style="color:$primary;">**Instagram Tag Removed Webhook – Sample Payload**</mark>

```json
{
  "from": "",
  "tagId": "tag_Gunht5n0HW",
  "tagName": "Call back",
  "tagRemoved": true,
  "channelType": "INSTAGRAM",
  "dtCustomerId": "customer_Ehrc3Ls7kS",
  "customerHandle": "abhishxo"
}
```

***

#### <mark style="color:$primary;">**Summary**</mark>

The Instagram Tag Removed Webhook ensures that when your team clears a flag in DoubleTick, your external systems know about it immediately. Set it up once, and every tag removal becomes an automated signal that closes tasks, updates records, and triggers the next step in your workflow — without anyone doing it manually.


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