How to Use the Webhook for Tags Removed from an Instagram Conversation

Get Notified the Moment a Tag Is Removed from an Instagram Customer

When an agent removes a tag from a customer, it means something has changed — a callback was completed, a lead stage moved forward, or a flag that was set earlier no longer applies. That change is just as important as when the tag was added. But without a webhook, it stays invisible to your external systems.

The Tag Removed webhook fires the moment any tag is removed from an Instagram customer — so your CRM or automation tools can update immediately.

Note: This webhook is only available for organisations that have an Instagram channel connected in DoubleTick.

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When Does This Webhook Trigger?

This webhook fires every time a tag is removed from a customer on your connected Instagram channel.

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Step-by-Step Setup Guide

Step 1: Open Webhooks in DoubleTick

1. Log in to your DoubleTick account

2. Go to Settings

3. Click on Webhooks

Step 2: Create a New Webhook

1. Click New Webhook

2. Give it a name — for example: Instagram Tag Removed Tracker

Step 3: Get Your Webhook URL

You need a destination URL — this is where DoubleTick will send the data each time a tag is removed.

For testing, use DoubleTick's Bot Studio to preview the incoming data first:

1. Open a new tab and go to Bot Studio

2. Click Create New Bot

3. Set the trigger to On Webhook

4. Copy the webhook URL that appears

Step 4: Fill in Webhook Details

1. Go back to the Webhooks page

2. Enter the webhook name

3. Paste the webhook URL

4. Under Channel Type, select Instagram

5. Select your Instagram channel

6. Click Continue

Step 5: Choose the Event

1. Select Tag Removed from the event list

2. Click Save

Your webhook is now active.

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How to Test It

1. Open any Instagram customer's profile in DoubleTick

2. Remove an existing tag from that customer

3. Go to Bot → Capture Response → View Response Data

4. You will see the tag removal event captured in real time

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What Data Do You Receive?

Field	What It Tells You
from	The Instagram handle of the customer — may be empty in some cases
tagId	The unique ID of the tag that was removed
tagName	The display name of the tag — for example, Call back
tagRemoved	Will always be true for this event — confirms a tag was removed
channelType	Will always be INSTAGRAM
dtCustomerId	DoubleTick's internal unique ID for this customer
customerHandle	The Instagram handle of the customer

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Instagram Tag Removed Webhook – Sample Payload

{
  "from": "",
  "tagId": "tag_Gunht5n0HW",
  "tagName": "Call back",
  "tagRemoved": true,
  "channelType": "INSTAGRAM",
  "dtCustomerId": "customer_Ehrc3Ls7kS",
  "customerHandle": "abhishxo"
}

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Summary

The Instagram Tag Removed Webhook ensures that when your team clears a flag in DoubleTick, your external systems know about it immediately. Set it up once, and every tag removal becomes an automated signal that closes tasks, updates records, and triggers the next step in your workflow — without anyone doing it manually.