How to use WhatsApp Group Created Webhook
Automatically Track and Log Every New WhatsApp Group the Moment It Is Created
Your team creates a new WhatsApp group for a batch of customers — a product launch group, a support community, an onboarding cohort. The group is live. People start getting added. Conversations begin. But nowhere in your CRM or internal system is there any record that this group was created, when it was created, or what it is called.
Three months later, when you want to analyse how many groups were created for a particular campaign, or audit group activity for a compliance review, you have no clean data to work with. Groups were created ad hoc, named inconsistently, and tracked nowhere.
The WhatsApp Group Created Webhook solves this from the very start. The moment a new WhatsApp group is successfully created through DoubleTick, this webhook fires and sends the group's details to your connected system instantly — giving you a complete, automatic record of every group from the moment it comes into existence.
What Is the WhatsApp Group Created Webhook?
In DoubleTick, businesses can create WhatsApp groups programmatically — for customer communities, support cohorts, internal teams, or campaign audiences. The WhatsApp Group Created webhook fires the moment a new group is successfully created and stored in the system.
Think of it like a registration desk at an event. The moment a new group is opened, it gets registered — its name, its ID, its invite link, and the exact time it was created are all captured and sent to your system automatically.
When Does This Webhook Trigger?
This webhook activates when:
A new WhatsApp group is successfully created via DoubleTick
Step-by-Step Setup Guide
Step 1: Open Webhooks in DoubleTick
Log in to your DoubleTick account
Go to Settings
Click on Webhooks
Step 2: Create a New Webhook
Click New Webhook
Give it a clear name — for example:
WhatsApp Group Creation Log
Step 3: Get Your Webhook URL
You need a destination URL — this is where DoubleTick will send the group data the moment a new group is created.
You can connect it to:
A CRM like Zoho, HubSpot, or Salesforce
An automation tool like Zapier or Pabbly
A spreadsheet like Google Sheets
Your own backend or internal dashboard
For testing purposes, you can use DoubleTick's Bot Studio to capture and preview the data first:
Open a new tab and go to Bot Studio
Click Create New Bot
Set the trigger to On Webhook
Copy the webhook URL that appears
Step 4: Fill in Webhook Details
Go back to the Webhooks page
Paste the webhook URL
Select your API Number (your WABA/WhatsApp Business number)
Click Continue
Step 5: Choose the Event
Select WhatsApp Group Created from the event list
Click Create Webhook
Your webhook is now live and logging every new group the moment it is created.
How to Test It
Create a new WhatsApp group through DoubleTick
Go to Bot Studio → Capture Response → View Response Data
You will see all the group details captured at the exact moment the group was created.
What Data Do You Receive?
When this webhook fires, it sends the following information to your system:
Group ID
The custom ID assigned to this group when it was created
Group Name
The name or subject of the WhatsApp group
Invite Link
The WhatsApp invite link for this group
Group Created At
The exact date and time the group was created
Real-Life Business Use Case
An EdTech Platform Automating Batch Group Management and Course Tracking From the Moment a Group Is Created
The Situation
An EdTech company runs cohort-based online courses across multiple subjects — data analytics, digital marketing, graphic design, and more. Each new batch of students is placed into a dedicated WhatsApp group where instructors share study materials, assignment reminders, live session links, and announcements. A new batch starts every two to four weeks across multiple courses simultaneously.
The company uses a learning management system to track student progress, batch schedules, and course completion rates. Every batch has a corresponding record in the system with its start date, course name, student list, and group details.
The Problem
Groups were being created manually by course coordinators whenever a new batch launched. There was no standard naming convention and no automated process to register the new group in the learning management system. Coordinators would create the group, add students, and then separately — and often inconsistently — update the LMS with the group's name and invite link.
In practice, this manual step was frequently forgotten or delayed. The LMS would show a new batch starting but have no corresponding group details linked to it. When a student lost access to the group and contacted support asking for the invite link, the support team had to track down the coordinator to get it — a slow and frustrating process for everyone involved.
The operations manager had no central view of how many active groups existed, when each was created, or which course each group belonged to. Group creation was invisible to the system.
How the WhatsApp Group Created Webhook Solves This
The company connects this webhook directly to their LMS via their backend.
Every time a new batch group is created through DoubleTick, the webhook fires and the group ID, group name, invite link, and creation timestamp are automatically sent to the LMS. The LMS matches the group ID — which the coordinator sets to match the batch code — to the corresponding batch record and links the group details automatically.
From that moment, every student record in that batch has a direct invite link accessible from their LMS profile. Support agents can retrieve the invite link for any group instantly without contacting the coordinator.
The operations team gains a real-time dashboard of all active groups, when each was created, and which course each belongs to — built entirely from webhook data without anyone having to manually update anything.
The Result
Every new group is automatically registered in the LMS the moment it is created, with zero manual effort from coordinators
Invite links are instantly accessible from the LMS for any student or support agent who needs them
The operations team has a complete, accurate view of all active batch groups at all times
Group creation becomes a single step — coordinators create the group and everything else is handled automatically
The company can track batch launch timelines, group creation patterns, and course activity history from clean, automatically generated data
Summary
The WhatsApp Group Created Webhook turns what was previously an invisible, manually tracked event into an automatic, instantaneous data point your systems can act on. The moment a group is created, its details travel to wherever your business needs them — without anyone having to log, copy, or update anything manually. For businesses that run group-based operations at scale, this webhook is the foundation of clean, reliable group management.
Set it up once, and every group your business creates is automatically registered from the very first moment.
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