# WhatsApp Group Participant Removed Webhook in DoubleTick

Your team removes a participant from a WhatsApp group. Maybe their subscription lapsed. Maybe they violated a community guideline. Maybe they were added by mistake. Whatever the reason, they are now out of the group.

But your CRM still shows them as an active group member. Your billing system has not been updated. Your access control list still includes them. And no record of the removal exists anywhere outside of the group itself.

These gaps create real problems — from access control failures to inaccurate customer records to compliance issues. The **WhatsApp Group Participant Removed Webhook** closes them all. The moment any participant is removed from a WhatsApp group through DoubleTick, this webhook fires and sends the removal details to your connected system instantly.

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#### <mark style="color:$primary;">**What Is the WhatsApp Group Participant Removed Webhook?**</mark>

In DoubleTick, a business or group admin can remove a participant from a WhatsApp group at any time. The **WhatsApp Group Participant Removed** webhook fires the moment this removal happens — capturing the removed participant's details, the group they were removed from, and the exact time of removal.

This is distinct from the Group Participant Left webhook, which tracks voluntary exits. This webhook tracks removals — actions taken by the business, not by the participant. The distinction matters because removals are deliberate, controlled actions that typically require corresponding updates in other systems.

Think of it like a security system that logs every access revocation. The moment someone's access is removed, the system records it — who was removed, from where, and when — so every connected platform can update itself accordingly.

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#### <mark style="color:$primary;">**When Does This Webhook Trigger?**</mark>

This webhook activates when:

* A participant is removed from a WhatsApp group by the business or a group admin through DoubleTick

It does not fire when a participant leaves voluntarily — that is covered by the Group Participant Left webhook.

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### <mark style="color:$primary;">**Step-by-Step Setup Guide**</mark>

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#### <mark style="color:$primary;">**Step 1: Open Webhooks in DoubleTick**</mark>

1. Log in to your DoubleTick account
2. Go to **Settings**
3. Click on **Webhooks**

#### <mark style="color:$primary;">**Step 2: Create a New Webhook**</mark>

1. Click **New Webhook**
2. Give it a clear name — for example: `Group Participant Removal Log`

#### <mark style="color:$primary;">**Step 3: Get Your Webhook URL**</mark>

You need a destination URL — this is where DoubleTick will send the removal data the moment a participant is removed.

You can connect it to:

* A **CRM** like Zoho, HubSpot, or Salesforce
* An **automation tool** like Zapier or Pabbly
* A **spreadsheet** like Google Sheets
* Your own **backend or internal access management system**

**For testing purposes**, you can use DoubleTick's **Bot Studio** to capture and preview the data first:

1. Open a new tab and go to **Bot Studio**
2. Click **Create New Bot**
3. Set the trigger to **On Webhook**
4. **Copy the webhook URL** that appears

#### <mark style="color:$primary;">**Step 4: Fill in Webhook Details**</mark>

1. Go back to the **Webhooks** page
2. Paste the webhook URL
3. Select your **API Number** (your WABA/WhatsApp Business number)
4. Click **Continue**

#### <mark style="color:$primary;">**Step 5: Choose the Event**</mark>

1. Select **WhatsApp Group Participant Removed** from the event list
2. Click **Create Webhook**

Your webhook is now live and logging every removal the moment it happens.

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#### <mark style="color:$primary;">**How to Test It**</mark>

1. Add a test participant to any WhatsApp group through DoubleTick
2. Remove that participant from the group
3. Go to **Bot Studio → Capture Response → View Response Data**

You will see all the removal details captured at the exact moment the participant was removed.

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#### <mark style="color:$primary;">**What Data Do You Receive?**</mark>

When this webhook fires, it sends the following information to your system:

| Field                  | What It Tells You                                           |
| ---------------------- | ----------------------------------------------------------- |
| Group ID               | The custom ID of the group the participant was removed from |
| Group Name             | The name of the WhatsApp group                              |
| Customer Phone         | The phone number of the participant who was removed         |
| Participant Removed At | The exact date and time the participant was removed         |

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#### <mark style="color:$primary;">**Sample payload**</mark>

```json
{
    "groupId": "support_group_001",
    "groupName": "New Support – Jan 2026",
    "customerPhone": "919999999999",
    "participantRemovedAt": "2026-02-11T10:05:12.000Z"
}
```

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#### <mark style="color:$primary;">**Summary**</mark>

The WhatsApp Group Participant Removed Webhook closes one of the most overlooked operational gaps in group-based businesses — the absence of an automatic record when access is deliberately revoked. Every removal is captured the moment it happens, every connected system is updated instantly, and your team has a complete, timestamped audit trail of every access change. For businesses where group membership is tied to a paid subscription, a compliance requirement, or a controlled access model, this webhook is not just useful — it is essential.

Set it up once, and every group removal is automatically documented, tracked, and actioned across all your systems.