WhatsApp Group Participant Removed Webhook in DoubleTick

Automatically Track Every Participant Removal and Keep Your Systems Accurate in Real Time

Your team removes a participant from a WhatsApp group. Maybe their subscription lapsed. Maybe they violated a community guideline. Maybe they were added by mistake. Whatever the reason, they are now out of the group.

But your CRM still shows them as an active group member. Your billing system has not been updated. Your access control list still includes them. And no record of the removal exists anywhere outside of the group itself.

These gaps create real problems — from access control failures to inaccurate customer records to compliance issues. The WhatsApp Group Participant Removed Webhook closes them all. The moment any participant is removed from a WhatsApp group through DoubleTick, this webhook fires and sends the removal details to your connected system instantly.

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What Is the WhatsApp Group Participant Removed Webhook?

In DoubleTick, a business or group admin can remove a participant from a WhatsApp group at any time. The WhatsApp Group Participant Removed webhook fires the moment this removal happens — capturing the removed participant's details, the group they were removed from, and the exact time of removal.

This is distinct from the Group Participant Left webhook, which tracks voluntary exits. This webhook tracks removals — actions taken by the business, not by the participant. The distinction matters because removals are deliberate, controlled actions that typically require corresponding updates in other systems.

Think of it like a security system that logs every access revocation. The moment someone's access is removed, the system records it — who was removed, from where, and when — so every connected platform can update itself accordingly.

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When Does This Webhook Trigger?

This webhook activates when:

• A participant is removed from a WhatsApp group by the business or a group admin through DoubleTick

It does not fire when a participant leaves voluntarily — that is covered by the Group Participant Left webhook.

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Step-by-Step Setup Guide

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Step 1: Open Webhooks in DoubleTick

1. Log in to your DoubleTick account

2. Go to Settings

3. Click on Webhooks

Step 2: Create a New Webhook

1. Click New Webhook

2. Give it a clear name — for example: Group Participant Removal Log

Step 3: Get Your Webhook URL

You need a destination URL — this is where DoubleTick will send the removal data the moment a participant is removed.

You can connect it to:

• A CRM like Zoho, HubSpot, or Salesforce

• An automation tool like Zapier or Pabbly

• A spreadsheet like Google Sheets

• Your own backend or internal access management system

For testing purposes, you can use DoubleTick's Bot Studio to capture and preview the data first:

1. Open a new tab and go to Bot Studio

2. Click Create New Bot

3. Set the trigger to On Webhook

4. Copy the webhook URL that appears

Step 4: Fill in Webhook Details

1. Go back to the Webhooks page

2. Paste the webhook URL

3. Select your API Number (your WABA/WhatsApp Business number)

4. Click Continue

Step 5: Choose the Event

1. Select WhatsApp Group Participant Removed from the event list

2. Click Create Webhook

Your webhook is now live and logging every removal the moment it happens.

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How to Test It

1. Add a test participant to any WhatsApp group through DoubleTick

2. Remove that participant from the group

3. Go to Bot Studio → Capture Response → View Response Data

You will see all the removal details captured at the exact moment the participant was removed.

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What Data Do You Receive?

When this webhook fires, it sends the following information to your system:

Field	What It Tells You
Group ID	The custom ID of the group the participant was removed from
Group Name	The name of the WhatsApp group
Customer Phone	The phone number of the participant who was removed
Participant Removed At	The exact date and time the participant was removed

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Sample payload

{
    "groupId": "support_group_001",
    "groupName": "New Support – Jan 2026",
    "customerPhone": "919999999999",
    "participantRemovedAt": "2026-02-11T10:05:12.000Z"
}

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Summary

The WhatsApp Group Participant Removed Webhook closes one of the most overlooked operational gaps in group-based businesses — the absence of an automatic record when access is deliberately revoked. Every removal is captured the moment it happens, every connected system is updated instantly, and your team has a complete, timestamped audit trail of every access change. For businesses where group membership is tied to a paid subscription, a compliance requirement, or a controlled access model, this webhook is not just useful — it is essential.

Set it up once, and every group removal is automatically documented, tracked, and actioned across all your systems.