# How to Create a Call Permission Request Template on DoubleTick

**Introduction:**\
Before your team can call customers, they need **explicit permission**. This article walks you through **creating an approved template** in simple, easy-to-follow steps.

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#### **Step-by-Step Guide**

<figure><img src="/files/Ai6tHIJ0QC4X8WxzVutO" alt=""><figcaption></figcaption></figure>

1. **Login** to [DoubleTick](https://web.doubletick.io/).
2. Click **Templates → New Template**.
3. Name your template, e.g., **Outbound Calling\_DoubleTick**.
4. Select **Utility** as the category.
5. Choose **Create a call permission request template to send users outside the service window.**
6. Write your message:
   * *Example:* “Hi {{customer\_name}}, our team would like to call you regarding your request.”
   * Add **Yes/No Quick Reply Buttons**.
7. Add dynamic variables like `{{customer_name}}` to personalize each message.
8. Click **Save & Submit**.
9. Wait for **Meta approval**.

**Tips:**

* Keep messages short, polite, and professional.
* Clearly **state the purpose of the call**.
* Make it easy for customers to respond with **one tap**.


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