> For the complete documentation index, see [llms.txt](https://learn.doubletick.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://learn.doubletick.io/whatsapp-calls/business-initiated-calling-on-doubletick-complete-guide/how-to-place-a-business-initiated-whatsapp-call.md).

# How to place a business-initiated WhatsApp call

Place a manual or AI-powered business-initiated WhatsApp call from the DoubleTick Web or Android app.

You can place a business-initiated WhatsApp call from the DoubleTick Web app or Android app. You can either place the call manually or use an AI agent to handle the conversation.

{% hint style="warning" %}
You can place a WhatsApp call only if the customer has provided calling consent through the calling consent template. Without the customer's consent, you won't be able to initiate a WhatsApp call. See understanding call permissions for business-initiated calls on DoubleTick for how consent works.
{% endhint %}

#### What's covered

* [Place a WhatsApp call from the Web app](#place-a-whatsapp-call-from-the-web-app)
* [Place a WhatsApp call from the Android app](#place-a-whatsapp-call-from-the-android-app)
* [Viewing the call transcript and summary](#viewing-the-call-transcript-and-summary)
* [Key takeaways](#key-takeaways)
* [Frequently asked questions](#frequently-asked-questions)

#### Place a WhatsApp call from the Web app

<figure><img src="https://2303112206-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F53n17VnOICC1LtDqlENV%2Fuploads%2FtJoIBxlqvk3eq2H3szEl%2FUntitled%20design%20-%202026-09-16T144947.980.gif?alt=media&amp;token=6f0fe616-116c-4b12-9986-d49f110a7122" alt=""><figcaption></figcaption></figure>

**How to place a manual WhatsApp call:**\
A manual WhatsApp call connects you directly with the customer. When you initiate the call, you first receive a call on your registered phone number. After you answer, DoubleTick connects you to the customer's WhatsApp call.

1. **Log in** to your DoubleTick account.
2. **Go to** Chats and open the customer's conversation.
3. **Click** the **Call** icon.
4. **Select** Manual call.
5. **Click** to initiate the call.
6. You'll **receive** a call on your registered phone number.
7. **Answer** the call.
8. DoubleTick then **places** a call to the customer's WhatsApp number.
9. Once the customer answers, both calls are connected and you can start the conversation.

<figure><img src="https://2303112206-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F53n17VnOICC1LtDqlENV%2Fuploads%2Ff0apHir1HyZ8LxJdhaAu%2FUntitled%20design%20-%202026-09-16T145631.946.gif?alt=media&amp;token=20fd9567-19e5-4d52-b166-a1d6b409347a" alt=""><figcaption></figcaption></figure>

**How to place an AI WhatsApp call:**\
An AI WhatsApp call lets an AI agent speak with the customer on your behalf. When you initiate the call, the AI agent directly calls the customer's WhatsApp number.

1. **Log in** to your DoubleTick account.
2. **Go to** Chats and open the customer's conversation.
3. **Click** the **Call** icon.
4. **Select** AI call.
5. **Select** the AI agent you want to use.
6. **Click** to initiate the call.
7. The AI agent **places** a call directly to the customer's WhatsApp number.
8. Once the customer answers, the AI agent starts the conversation.

#### Place a WhatsApp call from the Android app

<figure><img src="https://2303112206-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F53n17VnOICC1LtDqlENV%2Fuploads%2FmCahkPZgVBkhZyPYeIvQ%2FUntitled%20design%20-%202026-09-16T151235.967.gif?alt=media&amp;token=5fab6e8b-91e2-47b5-8a1b-92edfedd2fad" alt="" width="375"><figcaption></figcaption></figure>

**Place a manual WhatsApp call:**\
A manual WhatsApp call connects you directly with the customer. When you initiate the call, you first receive a call on your registered phone number. After you answer, DoubleTick connects you to the customer's WhatsApp call.

1. **Open** the DoubleTick Android app.
2. **Go to** Chats and open the customer's conversation.
3. **Tap** the **Call** icon.
4. **Select** Manual call.
5. **Tap** to initiate the call.
6. You'll **receive** a call on your registered phone number.
7. **Answer** the call.
8. DoubleTick then **places** a call to the customer's WhatsApp number.
9. Once the customer answers, both calls are connected and you can start the conversation.

<figure><img src="https://2303112206-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F53n17VnOICC1LtDqlENV%2Fuploads%2FycfZG4CjjUDKf6KqTVBG%2FUntitled%20design%20-%202026-09-16T160123.239.gif?alt=media&amp;token=09ee36e9-a711-4b6b-821e-70bf47deeb77" alt="" width="375"><figcaption></figcaption></figure>

**Place an AI WhatsApp call:**\
An AI WhatsApp call lets an AI agent speak with the customer on your behalf. When you initiate the call, the AI agent directly calls the customer's WhatsApp number.

1. **Open** the DoubleTick Android app.
2. **Go to** Chats and open the customer's conversation.
3. **Tap** the **Call** icon.
4. **Select** AI call.
5. **Select** the AI agent you want to use.
6. **Tap** to initiate the call.
7. The AI agent **places** a call directly to the customer's WhatsApp number.
8. Once the customer answers, the AI agent starts the conversation.

#### Viewing the call transcript and summary

After the call ends, DoubleTick can generate an AI-powered call transcript and summary, provided the AI Suite add-on is purchased for your account. See call transcription & summarization for where to find these once they're ready.

#### Key takeaways

* You can place a business-initiated WhatsApp call from either the DoubleTick Web app or the Android app.
* A call can only be placed once the customer has granted calling consent through the calling consent template.
* Manual calls connect you to the customer through your registered phone number first; AI calls are placed directly by your AI agent.
* Call transcripts and summaries are generated automatically after the call ends, if the AI Suite add-on is purchased.

#### Frequently asked questions

<details>

<summary>Can I place a WhatsApp call without the customer's consent?</summary>

No.\
You can only place a business-initiated WhatsApp call if the customer has granted calling consent through the calling consent template.

</details>

<details>

<summary>What's the difference between a manual and an AI WhatsApp call?</summary>

A manual call connects you directly with the customer — you first receive a call on your registered number, and once you answer, DoubleTick connects you to the customer.\
An AI call is placed directly by your AI agent, without a human on the line.

</details>

<details>

<summary>Can I place business-initiated WhatsApp calls from the Android app, or only from Web?</summary>

Both.\
You can place manual and AI WhatsApp calls from the DoubleTick Web app as well as the Android app, using the same Call icon.

</details>

<details>

<summary>Will I get a transcript and summary after the call?</summary>

Yes, provided your account has the AI Suite add-on.\
Once the call ends, DoubleTick generates an AI-powered transcript and summary automatically.

</details>

<details>

<summary>How long does customer consent for calling remain valid?</summary>

Once a customer allows calling, permission lasts 7 days. See understanding call permissions for business-initiated calls on DoubleTick for the full consent flow.

</details>

#### Related articles

* [How to Create a Call Permission Request Template on DoubleTick](/whatsapp-calls/business-initiated-calling-on-doubletick-complete-guide/how-to-create-a-call-permission-request-template-on-doubletick.md)
* [How to Send Call Permission Requests](/whatsapp-calls/business-initiated-calling-on-doubletick-complete-guide/how-to-send-call-permission-requests.md)
* [Understanding Call Permissions for Business-Initiated Calls on DoubleTick](/whatsapp-calls/business-initiated-calling-on-doubletick-complete-guide/understanding-call-permissions-for-business-initiated-calls-on-doubletick.md)
* [Call transcription & summarization](/whatsapp-calls/call-transcription-and-summarization.md)


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