# How to Send Call Permission Requests

Once you have **created a call permission request template** in DoubleTick, you can send it to customers in **two simple ways**. These methods ensure your team can request permission efficiently while keeping interactions compliant and customer-friendly.

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### **Method 1: Via Call Icon**

<figure><img src="/files/Qnv8rg4bOxmqFmZQwCkT" alt=""><figcaption></figcaption></figure>

1. Open the **customer chat** in DoubleTick.
2. Click the **Call Icon**.
3. Select the **outbound call permission template** you want to send.
4. Click **Send**.

✅ This method is quick and ideal when you are already preparing to call a customer and want to request permission immediately.

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### **Method 2: Via Attachment / Send Template Button**

<figure><img src="/files/P6xI7TaJ3bj9GSmc4sm3" alt=""><figcaption></figcaption></figure>

1. Open the **customer chat** in DoubleTick.
2. Depending on the chat state:
   * If the conversation is open → Click **Attachment → Template Messages**
   * If the chat window is closed → Click **Send Template**
3. Select the **outbound call permission template** you want to send.
4. Click **Send**.

✅ This method is useful when sending permissions in bulk or scheduling them outside of active calls.

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### **Example Scenario**

* A customer messages your business late at night.
* You send the call permission request template using either method.
* The customer clicks **Allow**.
* Your team can then place the outbound call the **next day** within the granted permissions.

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This approach ensures that all **calls are compliant, respectful, and customer-approved**, while allowing your team to engage efficiently.


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