> For the complete documentation index, see [llms.txt](https://learn.doubletick.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://learn.doubletick.io/whatsapp-calls/how-to-control-the-whatsapp-call-button-visibility.md).
# How to Control the WhatsApp Call Button Visibility
DoubleTick lets you control whether customers see a call button in your WhatsApp chat window — and whether calling is enabled for your channel at all. Both settings are managed directly from your channel profile.
***
#### **How to Access Call Settings**
1. Click the **Settings** icon in the left sidebar of your DoubleTick dashboard.
2. Select **Manage Channels** from the Settings menu.
3. Find the WhatsApp channel you want to configure and click the **three-dot (⋮) icon** on the right side of that channel's row.
4. Select **Update Channel Profile** from the dropdown. The **Channel Settings** panel will open on the right side of your screen.
5. At the top of the panel, click the **Call Settings** tab.
***
#### **Understanding the Two Toggles**
**Enable Calling**
This toggle controls whether your team can make and receive WhatsApp calls with customers on this channel.
* **On** — Calling is active for this channel.
* **Off** — Calling is fully disabled for this channel.
**Display Call Button to Customers**
This toggle controls whether a call button is visibly shown to customers inside the chat window.
* **On** — Customers see a call button in the chat and can tap it to initiate a call.
* **Off** — The call button is hidden from the chat window.
***
#### **Important Note**
Turning off the **Display Call Button** toggle only hides the calling icon from the live chat window — specifically, the icon that appears to the right of a customer's name in the chat. It does not block anyone from calling your WhatsApp API number.
Customers can still reach you by:
* Using the **Calls section** in their WhatsApp mobile app to place a call directly to your number.
* Tapping a call button inside a **WhatsApp template message**, if your number has been shared in one.
This toggle gives you control only over the icon's visibility within the chat window — it does not restrict or block incoming calls to your API number in any way.
***
#### **Who Should Use This?**
* **Support-only teams** who do not want customers calling directly — turn off the call button display.
* **Sales teams** who want easy call access for customers — turn on both toggles.
* **Businesses with limited calling capacity** — enable calling but hide the button to avoid unexpected inbound calls.
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