# How to use Calling License

#### <mark style="color:$primary;">**What Is a Calling License?**</mark>

A Calling License is a permission-based access control feature in DoubleTick that enables specific team members to use calling functionality within the platform. When you purchase the Calling Add-on for your DoubleTick account, you receive **five Calling Licenses** by default. Each license can be assigned to one team member at a time.

Only team members who have been assigned a Calling License will be able to perform any calling-related activity in DoubleTick. Team members without a license will not have access to Whatsapp Calling in DoubleTick.

#### <mark style="color:$primary;">**What Can a Team Member Do with a Calling License?**</mark>

Once a Calling License is assigned to a team member, they will be able to:

* Send Calling consent Template and make Business Initiated calls
* Receive incoming calls
* View Calling History

All calling-related access is gated behind this license, so assigning it to the right team members is an important step in setting up your calling workflow.

***

<figure><img src="/files/LEK2OVCOF2C6cUVuMIV1" alt=""><figcaption></figcaption></figure>

#### <mark style="color:$primary;">**How to Assign a Calling License**</mark>

You need Owner or Admin access to assign Calling Licenses.

1. Log in to DoubleTick and go to the Team section.
2. Click on the team member's name you want to assign the license to.
3. Their profile panel will open on the right side of the screen.
4. Scroll below the Login Number field and locate the Calling License option.
5. Click Assign License.

The license will be assigned to that team member immediately.

**Assigning a WABA Number for Calling**

After assigning the license, click on Manage Assigned Channels on the same profile panel. Select the WABA number or numbers you want the team member to use for calling and save. If you have multiple WABA numbers, this step lets you control exactly which numbers each team member can call from.

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<figure><img src="/files/oyiU2fzjb2FhaMyODZdn" alt=""><figcaption></figcaption></figure>

#### <mark style="color:$primary;">**How to Remove a Calling License**</mark>

1. Go to the Team section and click on the team member's name.
2. In their profile panel, scroll below the Login Number field.
3. Click on Manage Assigned Channels.
4. Click the trash icon next to the WABA number whose calling license you want to remove.

The team member will lose all calling access once the license is removed.

***

#### <mark style="color:$primary;">**Controlling Calling Access Through Roles**</mark>

Assigning a Calling License gives a team member access to calling, but their Role determines exactly what they can do within it. There are four calling-related permissions in DoubleTick:

* Make Outgoing Calls
* Receive Incoming Calls
* Configure Call Settings
* View Call History

If a team member has an Owner or Admin role, they will have all four permissions by default. If you want to restrict access — for example, allowing an agent to only receive calls and view call history, but not make outgoing calls — you can create a Custom Role with only the permissions you need.

<figure><img src="/files/vmdQQM0iBh3ehgulkafR" alt=""><figcaption></figcaption></figure>

#### <mark style="color:$primary;">**How to Create a Custom Role with Calling Permissions**</mark>

1. Go to Settings and click on Roles.
2. Navigate to WABA Channel Level Roles and create a new role.
3. Enable only the calling permissions you want for that role and save.
4. Assign this role to the relevant team member.
5. Then assign them a Calling License as well.

**Important:** Both conditions must be met for calling to work. If a team member has a Calling License but their Role has no calling permissions, they will not be able to access any calling features. A Calling License and a Role with calling permissions must both be in place.

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<figure><img src="/files/wyPR05pKB2tKg6Dzamgx" alt=""><figcaption></figcaption></figure>

#### <mark style="color:$primary;">**How to Purchase Additional Calling Licenses**</mark>

If five licenses are not enough for your team, you can purchase more at any time.

1. Go to Settings and navigate to Billing and Invoices.
2. Click on Purchase Add-ons.
3. Find the Calling License option, enter the number of additional licenses you need, and complete the payment.

Once the payment is processed, the licenses will be credited to your account and you can begin assigning them immediately.

For example, if you already have five licenses and purchase three more, you will have eight licenses available in total.

***


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