Understanding Whatsapp Groups
This article explains what WhatsApp Groups are in DoubleTick, who can use them, plan availability, limits, supported message types (including media specifications), and business benefits. It is written to help anyone understand the feature clearly before using it.
What Are WhatsApp Groups in DoubleTick?
WhatsApp Groups in DoubleTick allow businesses to create small, invite-only groups using their Cloud API business number.
These are not regular WhatsApp mobile app groups. Instead, they are:
Created using your official Cloud API number
Designed for structured business communication
Centrally managed through DoubleTick
Limited in size to keep discussions focused
They function as private business discussion spaces for selected customers, partners, or stakeholders.
Eligibility Requirements
To use WhatsApp Groups in DoubleTick, your business must:
Use a Cloud API number (not in Coexistence mode with the WhatsApp Business App)
Be an Official Business Account (OBA)
If your number does not meet eligibility requirements, group creation will not be available.
Plans and Group Availability
PRO
5 groups included
ENTERPRISE
5 groups included
STANDARD / STARTER
0 groups
Important details:
Starter users must upgrade to PRO to create groups.
If you reach your group limit, you will see a prompt to increase your limit or manage existing groups.
Additional groups are charged at ₹50 per group per month.
The first 5 groups in PRO and Enterprise are included.
Group Limits and Restrictions
The following limits apply:
Maximum participants per group
8
Maximum groups per business number
10,000
Maximum Cloud API businesses per group
1
Additional rules:
Groups are invite-only.
Participants must join through a generated invite link.
Removing a participant prevents rejoining using the same link.
Deleting groups and pinning messages are currently not available inside DoubleTick.
Supported Message Types
Inside WhatsApp Groups, you can send:
Text messages
Media messages
Text-based templates
Media-based templates
Participants can reply inside the group like a standard WhatsApp conversation.
Media Formats and Size Limits
When sending media messages, the following formats and limits apply:
Images
Supported formats: JPG, JPEG, PNG
Maximum file size: 5 MB
Videos
Supported format: MP4
Maximum file size: 16 MB
Documents
Supported formats: PDF, DOC, DOCX, PPT, PPTX, XLS, XLSX, TXT and other standard WhatsApp-supported formats
Maximum file size: 100 MB
Audio
Supported formats: AAC, MP4, MPEG, AMR, OGG
Maximum file size: 16 MB
If a file exceeds the size limit or is in an unsupported format, the message will fail to send.
Message Info in WhatsApp Groups (New)
You can now see how your message is performing inside a group using Message Info.
What You’ll See
After sending a message, you’ll see three simple stats:
Sent to – how many members the message was sent to
Delivered to – how many members received the message
Read by – how many members have read it
Example
Let’s say there are 6 people in a group (1 admin + 5 members).
If you send a message:
Sent to → 5 members
Delivered to → 4 members
Read by → 2 members
So your message info will look like:
Sent to: 1 | Delivered to: 2 | Read by: 2
Managing Groups
DoubleTick has introduced a set of management features for WhatsApp Groups, bringing them closer to how you already manage regular chats on the platform.
Add Tags to a Group
You can now tag a WhatsApp Group just like you tag individual chats. Tags help you categorize and filter groups quickly — for example, tagging groups by region, account type, or campaign.
Available on: Web app, Android, iOS
Mark as Done
Once a group conversation has been resolved, you can mark it as done. This keeps your group list clean and helps your team stay focused on active discussions without manually filtering out closed ones.
Available on: Web app, Android, iOS
Assign a Group to a Team Member
You can now assign a WhatsApp Group to a specific team member, just like assigning a chat. This makes ownership clear and ensures accountability when managing multiple groups across a team.
Available on: Web app, Android, iOS
AI Chat Summary
For longer group conversations, DoubleTick can generate an AI-powered summary of the discussion. Instead of scrolling through the entire thread, a team member picking up the group can quickly understand the context and current status.
Available on: Web app only
Why Not Use Regular WhatsApp Groups for Business?
Using personal WhatsApp groups for business creates serious risks as your team grows:
No visibility — conversations stay on personal devices and managers cannot track them
Knowledge loss — data is lost when employees leave with no central record
No governance — no control, naming standards, audit trail, or reporting
Brand issues — groups run from personal numbers with no business identity
As you scale, these become operational and compliance risks. DoubleTick solves this by centralizing and structuring all group communication through your official business number.
Business Benefits
Centralized visibility — all group conversations happen via your official business number
Professional governance — groups are structured and centrally managed
Reduced risk — no dependency on employee personal devices
Controlled access — invite-only participation
Scalable setup — create up to 10,000 groups per number
Smarter management — tag groups, assign ownership, mark resolved, and summarize long threads with AI
DoubleTick WhatsApp Groups give you a structured, secure, and scalable way to manage business conversations — without the limitations of regular WhatsApp groups.
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