# Understanding Whatsapp Groups

This article explains what WhatsApp Groups are in DoubleTick, who can use them, plan availability, limits, supported message types (including media specifications), and business benefits. It is written to help anyone understand the feature clearly before using it.

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#### <mark style="color:$primary;">**What Are WhatsApp Groups in DoubleTick?**</mark>

WhatsApp Groups in DoubleTick allow businesses to create small, invite-only groups using their Cloud API business number.

These are not regular WhatsApp mobile app groups. Instead, they are:

* Created using your official Cloud API number
* Designed for structured business communication
* Centrally managed through DoubleTick
* Limited in size to keep discussions focused

They function as private business discussion spaces for selected customers, partners, or stakeholders.

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#### <mark style="color:$primary;">**Eligibility Requirements**</mark>

To use WhatsApp Groups in DoubleTick, your business must:

* Use a Cloud API number (not in Coexistence mode with the WhatsApp Business App)
* Be an Official Business Account (OBA)

If your number does not meet eligibility requirements, group creation will not be available.

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#### <mark style="color:$primary;">**Plans and Group Availability**</mark>

| Plan               | Groups Included   |
| ------------------ | ----------------- |
| PRO                | 5 groups included |
| ENTERPRISE         | 5 groups included |
| STANDARD / STARTER | 0 groups          |

Important details:

* Starter users must upgrade to PRO to create groups.
* If you reach your group limit, you will see a prompt to increase your limit or manage existing groups.
* Additional groups are charged at ₹50 per group per month.
* The first 5 groups in PRO and Enterprise are included.

***

#### <mark style="color:$primary;">**Group Limits and Restrictions**</mark>

The following limits apply:

| Feature                                | Limit  |
| -------------------------------------- | ------ |
| Maximum participants per group         | 8      |
| Maximum groups per business number     | 10,000 |
| Maximum Cloud API businesses per group | 1      |

Additional rules:

* Groups are invite-only.
* Participants must join through a generated invite link.
* Removing a participant prevents rejoining using the same link.
* Deleting groups and pinning messages are currently not available inside DoubleTick.

***

#### <mark style="color:$primary;">**Supported Message Types**</mark>

Inside WhatsApp Groups, you can send:

* Text messages
* Media messages
* Text-based templates
* Media-based templates

Participants can reply inside the group like a standard WhatsApp conversation.

#### <mark style="color:$primary;">**Media Formats and Size Limits**</mark>

When sending media messages, the following formats and limits apply:

**Images**

* Supported formats: JPG, JPEG, PNG
* Maximum file size: 5 MB

**Videos**

* Supported format: MP4&#x20;
* Maximum file size: 16 MB

**Documents**

* Supported formats: PDF, DOC, DOCX, PPT, PPTX, XLS, XLSX, TXT and other standard WhatsApp-supported formats
* Maximum file size: 100 MB

**Audio**

* Supported formats: AAC, MP4, MPEG, AMR, OGG&#x20;
* Maximum file size: 16 MB

If a file exceeds the size limit or is in an unsupported format, the message will fail to send.

***

#### <mark style="color:$primary;">**Message Info in WhatsApp Groups (New)**</mark>

<figure><img src="/files/5aLD8OZNA3xG97DpBTvE" alt=""><figcaption></figcaption></figure>

You can now see how your message is performing inside a group using **Message Info**.

**What You’ll See**

After sending a message, you’ll see three simple stats:

* **Sent to** – how many members the message was sent to
* **Delivered to** – how many members received the message
* **Read by** – how many members have read it

**Example**

Let’s say there are 6 people in a group (1 admin + 5 members).

If you send a message:

* Sent to → **5 members**
* Delivered to → **4 members**
* Read by → **2 members**

So your message info will look like:

**Sent to: 1 | Delivered to: 2 | Read by: 2**

***

#### <mark style="color:$primary;">**Managing Groups**</mark>&#x20;

DoubleTick has introduced a set of management features for WhatsApp Groups, bringing them closer to how you already manage regular chats on the platform.

<figure><img src="/files/fpf6XnVo318lQN2zjK4z" alt=""><figcaption></figcaption></figure>

**Add Tags to a Group**

You can now tag a WhatsApp Group just like you tag individual chats. Tags help you categorize and filter groups quickly — for example, tagging groups by region, account type, or campaign.

Available on: Web app, Android, iOS

**Mark as Done**

Once a group conversation has been resolved, you can mark it as done. This keeps your group list clean and helps your team stay focused on active discussions without manually filtering out closed ones.

Available on: Web app, Android, iOS

**Assign a Group to a Team Member**

You can now assign a WhatsApp Group to a specific team member, just like assigning a chat. This makes ownership clear and ensures accountability when managing multiple groups across a team.

Available on: Web app, Android, iOS

**AI Chat Summary**

For longer group conversations, DoubleTick can generate an AI-powered summary of the discussion. Instead of scrolling through the entire thread, a team member picking up the group can quickly understand the context and current status.

Available on: Web app only

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#### <mark style="color:$primary;">**Why Not Use Regular WhatsApp Groups for Business?**</mark>

Using personal WhatsApp groups for business creates serious risks as your team grows:

* **No visibility** — conversations stay on personal devices and managers cannot track them
* **Knowledge loss** — data is lost when employees leave with no central record
* **No governance** — no control, naming standards, audit trail, or reporting
* **Brand issues** — groups run from personal numbers with no business identity

As you scale, these become operational and compliance risks. DoubleTick solves this by centralizing and structuring all group communication through your official business number.

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#### <mark style="color:$primary;">**Business Benefits**</mark>

**Centralized visibility** — all group conversations happen via your official business number

**Professional governance** — groups are structured and centrally managed

**Reduced risk** — no dependency on employee personal devices

**Controlled access** — invite-only participation

**Scalable setup** — create up to 10,000 groups per number

**Smarter management** — tag groups, assign ownership, mark resolved, and summarize long threads with AI

***

DoubleTick WhatsApp Groups give you a structured, secure, and scalable way to manage business conversations — without the limitations of regular WhatsApp groups.


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