{"version":1,"pages":[{"id":"d0BhVXflGXhu8dLSYWMG","title":"DoubleTick Help Center","pathname":"/","siteSpaceId":"sitesp_rMBdL","icon":"hand-wave","description":"Get answers to all your queries on how to use DoubleTick, WhatsApp Business API and more."},{"id":"CwPxDpJYofU3cls2poVZ","title":"Prerequisites for Onboarding","pathname":"/get-started-with-doubletick/prerequisites-for-onboarding","siteSpaceId":"sitesp_rMBdL","description":"Learn about the essential requirements before starting the onboarding process with DoubleTick.","breadcrumbs":[{"label":"Get Started with DoubleTick","icon":"play"}]},{"id":"tw1Zai6mTBrI1aHaVsoS","title":"Onboarding","pathname":"/get-started-with-doubletick/onboarding","siteSpaceId":"sitesp_rMBdL","description":"Connect your WhatsApp Business number to DoubleTick using Cloud API or Coexistence.","breadcrumbs":[{"label":"Get Started with DoubleTick","icon":"play"}]},{"id":"K3PeoPNjFB2D0xQxEqt8","title":"How to onboard a phone number on Cloud API","pathname":"/get-started-with-doubletick/onboarding/how-to-onboard-a-phone-number-on-cloud-api","siteSpaceId":"sitesp_rMBdL","description":"Learn how to onboard a WhatsApp phone number onto DoubleTick using Meta's Cloud API, from logging into the platform to confirming a successful connection.","breadcrumbs":[{"label":"Get Started with DoubleTick","icon":"play"},{"label":"Onboarding"}]},{"id":"XWlyaw0ur30d0LTGFaO3","title":"How to onboard a phone number on Coexistence","pathname":"/get-started-with-doubletick/onboarding/how-to-onboard-a-phone-number-on-coexistence","siteSpaceId":"sitesp_rMBdL","description":"Learn how to connect an existing WhatsApp Business number to DoubleTick using Coexistence (Embedded Signup), from logging in to confirming a successful connection.","breadcrumbs":[{"label":"Get Started with DoubleTick","icon":"play"},{"label":"Onboarding"}]},{"id":"qlIY1OCEuZLFYSuJYnG2","title":"How to bulk onboard numbers","pathname":"/get-started-with-doubletick/onboarding/how-to-bulk-onboard-numbers","siteSpaceId":"sitesp_rMBdL","description":"Learn how to onboard multiple WhatsApp numbers at once using DoubleTick's Bulk Onboarding flow, from adding numbers to downloading the final report.","breadcrumbs":[{"label":"Get Started with DoubleTick","icon":"play"},{"label":"Onboarding"}]},{"id":"oFOoVJ1o0avtVli7L6mV","title":"Onboard an additional WABA on Cloud API","pathname":"/get-started-with-doubletick/onboarding/onboard-an-additional-waba-on-cloud-api","siteSpaceId":"sitesp_rMBdL","description":"Learn how to onboard an additional WhatsApp API number on DoubleTick using Meta's Embedded Signup process, from starting the flow to confirming a successful connection.","breadcrumbs":[{"label":"Get Started with DoubleTick","icon":"play"},{"label":"Onboarding"}]},{"id":"XzOcmMVZGRdmsk6Adbn2","title":"Onboard an additional WABA on Coexistence","pathname":"/get-started-with-doubletick/onboarding/onboard-an-additional-waba-on-coexistence","siteSpaceId":"sitesp_rMBdL","description":"Learn how to onboard an additional WhatsApp number on DoubleTick using Coexistence (Embedded Signup), from logging in to confirming a successful connection.","breadcrumbs":[{"label":"Get Started with DoubleTick","icon":"play"},{"label":"Onboarding"}]},{"id":"NjOxRxAANJSwpzMH4U2J","title":"Migration","pathname":"/get-started-with-doubletick/migration","siteSpaceId":"sitesp_rMBdL","description":"Move your WhatsApp number to DoubleTick while retaining its business setup.","breadcrumbs":[{"label":"Get Started with DoubleTick","icon":"play"}]},{"id":"1CjUqcY33WG9hclgwZao","title":"API to API migration guide","pathname":"/get-started-with-doubletick/migration/api-to-api-migration-guide","siteSpaceId":"sitesp_rMBdL","description":"Learn how to migrate an existing WhatsApp Cloud API number from another API provider to DoubleTick while keeping the same phone number.","breadcrumbs":[{"label":"Get Started with DoubleTick","icon":"play"},{"label":"Migration"}]},{"id":"DH9mHkfrrwIDuVB9xsAI","title":"Coexistence to coexistence migration guide","pathname":"/get-started-with-doubletick/migration/coexistence-to-coexistence-migration-guide","siteSpaceId":"sitesp_rMBdL","description":"Learn how to migrate a WhatsApp number that's in Co-existence mode with another provider to Co-existence mode on DoubleTick, including chat history transfer.","breadcrumbs":[{"label":"Get Started with DoubleTick","icon":"play"},{"label":"Migration"}]},{"id":"wejBloNWpwfV7qD0nfmf","title":"Coexistence to Cloud API migration guide","pathname":"/get-started-with-doubletick/migration/coexistence-to-cloud-api-migration-guide","siteSpaceId":"sitesp_rMBdL","description":"Learn how to move a WhatsApp number from Coexistence to Cloud API on DoubleTick, from deleting the WhatsApp Business App account to reconnecting via Embedded Signup.","breadcrumbs":[{"label":"Get Started with DoubleTick","icon":"play"},{"label":"Migration"}]},{"id":"5X8jhrVFPeuYGcC29k9H","title":"Cloud API to CoEx migration guide","pathname":"/get-started-with-doubletick/migration/cloud-api-to-coex-migration-guide","siteSpaceId":"sitesp_rMBdL","description":"Learn how to move a WhatsApp number from Cloud API to Coexistence on DoubleTick, including the mandatory 7-day WhatsApp Business App waiting period.","breadcrumbs":[{"label":"Get Started with DoubleTick","icon":"play"},{"label":"Migration"}]},{"id":"qZ4HqN2sRdnTQUMIrUYF","title":"Security and Compliance","pathname":"/get-started-with-doubletick/security-and-compliance","siteSpaceId":"sitesp_rMBdL","description":"See how DoubleTick's EU GDPR compliance, ISO 27001 certification, and SOC 2 compliance work together to keep your business and customer data secure.","breadcrumbs":[{"label":"Get Started with DoubleTick","icon":"play"}]},{"id":"Vkqx79kWbBhpjqDJjzde","title":"Ecosystem","pathname":"/meta-business-setup/ecosystem","siteSpaceId":"sitesp_rMBdL","description":"Set up the Meta accounts and assets required for WhatsApp Business.","breadcrumbs":[{"label":"Meta business setup","icon":"facebook"}]},{"id":"SL5RBl0cUNJv7O2f2aXB","title":"How to create a facebook account","pathname":"/meta-business-setup/ecosystem/how-to-create-a-facebook-account","siteSpaceId":"sitesp_rMBdL","description":"Learn how to create and secure a personal Facebook account — the first step toward setting up your Meta Business tools, running ads, and connecting WhatsApp Business API through DoubleTick.","breadcrumbs":[{"label":"Meta business setup","icon":"facebook"},{"label":"Ecosystem"}]},{"id":"CGzXh8R0pkSdwcwnOi9U","title":"How to create a facebook page","pathname":"/meta-business-setup/ecosystem/how-to-create-a-facebook-page","siteSpaceId":"sitesp_rMBdL","description":"Learn how to create and publish a Facebook Page for your business — the foundation for setting up your Meta Business Portfolio and connecting the WhatsApp Business API.","breadcrumbs":[{"label":"Meta business setup","icon":"facebook"},{"label":"Ecosystem"}]},{"id":"9ma9jQkJs07xoHGl4tiz","title":"How to create a META business portfolio","pathname":"/meta-business-setup/ecosystem/how-to-create-a-meta-business-portfolio","siteSpaceId":"sitesp_rMBdL","description":"Learn how to set up your Meta Business Portfolio — the central hub for managing your Facebook Pages, WhatsApp numbers, team members, and Ad Accounts before connecting to DoubleTick.","breadcrumbs":[{"label":"Meta business setup","icon":"facebook"},{"label":"Ecosystem"}]},{"id":"JgtmGfSOX6qlNzbTvLgk","title":"How to create an Ad account","pathname":"/meta-business-setup/ecosystem/how-to-create-an-ad-account","siteSpaceId":"sitesp_rMBdL","description":"Learn how to create a Meta Ad Account, the requirement for setting up Click-to-WhatsApp (CTWA) ad campaigns connected to your WhatsApp Business number.","breadcrumbs":[{"label":"Meta business setup","icon":"facebook"},{"label":"Ecosystem"}]},{"id":"SqTND4783SJW10sm88QW","title":"Two-factor Authentication","pathname":"/meta-business-setup/two-factor-authentication","siteSpaceId":"sitesp_rMBdL","description":"Manage two-factor authentication for your Facebook and WhatsApp business accounts.","breadcrumbs":[{"label":"Meta business setup","icon":"facebook"}]},{"id":"C3xCgylYIxF3jWPk5Gi2","title":"Managing 2FA on Facebook","pathname":"/meta-business-setup/two-factor-authentication/managing-2fa-on-facebook","siteSpaceId":"sitesp_rMBdL","description":"Learn how to check which phone number receives your Facebook 2FA codes, switch to a more reliable method like Google Authenticator, and turn 2FA off when you genuinely need to.","breadcrumbs":[{"label":"Meta business setup","icon":"facebook"},{"label":"Two-factor Authentication"}]},{"id":"YHQxgankK6roH5spjXmg","title":"How to disable two-step verification for your WhatsApp number","pathname":"/meta-business-setup/two-factor-authentication/how-to-disable-two-step-verification-for-your-whatsapp-number","siteSpaceId":"sitesp_rMBdL","description":"Learn how to turn off two-step verification for a WhatsApp API number in WhatsApp Manager, including how to confirm the change through email.","breadcrumbs":[{"label":"Meta business setup","icon":"facebook"},{"label":"Two-factor Authentication"}]},{"id":"iguzE4tvH2295e7zqUxC","title":"META Business Verification","pathname":"/meta-business-setup/meta-business-verification","siteSpaceId":"sitesp_rMBdL","description":"Verify your Meta business and create the assets needed for WhatsApp access.","breadcrumbs":[{"label":"Meta business setup","icon":"facebook"}]},{"id":"z53ETAtqkx7e4MLrmgax","title":"Why Meta Business verification matters","pathname":"/meta-business-setup/meta-business-verification/why-meta-business-verification-matters","siteSpaceId":"sitesp_rMBdL","description":"Learn why Meta Business Manager verification matters for WhatsApp API access, ad stability, and asset ownership — and what happens if your business stays unverified.","breadcrumbs":[{"label":"Meta business setup","icon":"facebook"},{"label":"META Business Verification"}]},{"id":"kd2fbA47rUWBEEHnSw9R","title":"How to verify your META business","pathname":"/meta-business-setup/meta-business-verification/how-to-verify-your-meta-business","siteSpaceId":"sitesp_rMBdL","description":"Learn how to verify your business with Meta step by step, including required documents, common rejection reasons, and what to expect after you submit.","breadcrumbs":[{"label":"Meta business setup","icon":"facebook"},{"label":"META Business Verification"}]},{"id":"MrBZlhl8sK9GPNNefPkh","title":"How to create a META developer app","pathname":"/meta-business-setup/meta-business-verification/how-to-create-a-meta-developer-app","siteSpaceId":"sitesp_rMBdL","description":"Learn how to create a Meta developer app — the technical connection between your WhatsApp Business Account and DoubleTick, required for managing your number and enabling automations.","breadcrumbs":[{"label":"Meta business setup","icon":"facebook"},{"label":"META Business Verification"}]},{"id":"Y3nmjie8p6AKUDoTnun9","title":"Partner led business verification","pathname":"/meta-business-setup/meta-business-verification/partner-led-business-verification","siteSpaceId":"sitesp_rMBdL","description":"Learn how partner-led business verification can speed up your Facebook Business Manager verification — who qualifies, what documents you need, and how long it takes.","breadcrumbs":[{"label":"Meta business setup","icon":"facebook"},{"label":"META Business Verification"}]},{"id":"ntqDdrHatVCqXrmCipA9","title":"Display Name","pathname":"/meta-business-setup/display-name","siteSpaceId":"sitesp_rMBdL","description":"Create, update, and resolve issues with your WhatsApp business display name.","breadcrumbs":[{"label":"Meta business setup","icon":"facebook"}]},{"id":"G57IVHDYEsGHFSdtaYHD","title":"Display name guide","pathname":"/meta-business-setup/display-name/display-name-guide","siteSpaceId":"sitesp_rMBdL","description":"Learn what a WhatsApp Display Name is, who controls and approves it, and why getting it right matters for your business","breadcrumbs":[{"label":"Meta business setup","icon":"facebook"},{"label":"Display Name"}]},{"id":"mL9WXPKADGXwpnhTZTIE","title":"WhatsApp business display name guidelines","pathname":"/meta-business-setup/display-name/whatsapp-business-display-name-guidelines","siteSpaceId":"sitesp_rMBdL","description":"Learn the full set of rules Meta uses to review WhatsApp Display Names, with accepted and rejected examples for each rule.","breadcrumbs":[{"label":"Meta business setup","icon":"facebook"},{"label":"Display Name"}]},{"id":"QQZiCy9UeP3sZoy48h5g","title":"How to change your display name","pathname":"/meta-business-setup/display-name/how-to-change-your-display-name","siteSpaceId":"sitesp_rMBdL","description":"Learn how to change or edit your WhatsApp Display Name for an API number from DoubleTick, and how the request reaches Meta for approval.","breadcrumbs":[{"label":"Meta business setup","icon":"facebook"},{"label":"Display Name"}]},{"id":"icq0zYySaHs2iB3hzLGA","title":"How to appeal for a rejected display name","pathname":"/meta-business-setup/display-name/how-to-appeal-for-a-rejected-display-name","siteSpaceId":"sitesp_rMBdL","description":"Learn how to appeal a rejected WhatsApp Display Name, when it's worth appealing, and what to expect after you submit the appeal to Meta.","breadcrumbs":[{"label":"Meta business setup","icon":"facebook"},{"label":"Display Name"}]},{"id":"6lUbLxXvlwpTG8kgSXfL","title":"Display Picture","pathname":"/meta-business-setup/display-picture","siteSpaceId":"sitesp_rMBdL","description":"Set and manage the display picture shown on your WhatsApp business profile.","breadcrumbs":[{"label":"Meta business setup","icon":"facebook"}]},{"id":"xh9glSm3WhS0Iw3QAUaI","title":"Display picture guide","pathname":"/meta-business-setup/display-picture/display-picture-guide","siteSpaceId":"sitesp_rMBdL","description":"Learn what a display picture is, why it matters for your WhatsApp API number, and how it affects the way customers see and trust your business.","breadcrumbs":[{"label":"Meta business setup","icon":"facebook"},{"label":"Display Picture"}]},{"id":"xrg4uMhWxy9QfqDXQTcq","title":"How to change your display image","pathname":"/meta-business-setup/display-picture/how-to-change-your-display-image","siteSpaceId":"sitesp_rMBdL","description":"Learn how to prepare the right image and upload it as your display picture directly from the DoubleTick Dashboard.","breadcrumbs":[{"label":"Meta business setup","icon":"facebook"},{"label":"Display Picture"}]},{"id":"xbb0o7cwbx82c4b9b5I1","title":"How to change your display picture in FBM","pathname":"/meta-business-setup/display-picture/how-to-change-your-display-picture-in-fbm","siteSpaceId":"sitesp_rMBdL","description":"Learn how to update your WhatsApp API display image directly from Meta's WhatsApp Manager, for when you need source-level control.","breadcrumbs":[{"label":"Meta business setup","icon":"facebook"},{"label":"Display Picture"}]},{"id":"2KPrKfPEBz3cq3QJ8E6l","title":"Official Business Accounts (Blue Badge)","pathname":"/meta-business-setup/official-business-accounts-blue-badge","siteSpaceId":"sitesp_rMBdL","description":"Learn about WhatsApp Official Business Accounts and the blue badge application process.","breadcrumbs":[{"label":"Meta business setup","icon":"facebook"}]},{"id":"od8KfDSRYlCtApTLqTX3","title":"OBA guide","pathname":"/meta-business-setup/official-business-accounts-blue-badge/oba-guide","siteSpaceId":"sitesp_rMBdL","description":"Learn what an Official Business Account (OBA) is, what the blue checkmark actually means, and why it's a trust badge rather than a requirement for using WhatsApp.","breadcrumbs":[{"label":"Meta business setup","icon":"facebook"},{"label":"Official Business Accounts (Blue Badge)"}]},{"id":"xUiSTfOKzyVN5bhVUvip","title":"Eligibility criteria for blue badge","pathname":"/meta-business-setup/official-business-accounts-blue-badge/eligibility-criteria-for-blue-badge","siteSpaceId":"sitesp_rMBdL","description":"Learn the full set of eligibility conditions your business must meet before applying for an Official Business Account (OBA) on WhatsApp.","breadcrumbs":[{"label":"Meta business setup","icon":"facebook"},{"label":"Official Business Accounts (Blue Badge)"}]},{"id":"ncAA4iQTPYzrebrJGiJA","title":"How to apply for an blue badge","pathname":"/meta-business-setup/official-business-accounts-blue-badge/how-to-apply-for-an-blue-badge","siteSpaceId":"sitesp_rMBdL","description":"Learn the exact steps to submit an Official Business Account (OBA) request from DoubleTick, including what to include as supporting evidence.","breadcrumbs":[{"label":"Meta business setup","icon":"facebook"},{"label":"Official Business Accounts (Blue Badge)"}]},{"id":"p8X0fmEcmnydbbIPlGgB","title":"What if your OBA request is rejected?","pathname":"/meta-business-setup/official-business-accounts-blue-badge/what-if-your-oba-request-is-rejected","siteSpaceId":"sitesp_rMBdL","description":"Learn why Official Business Account (OBA) requests get rejected, whether you can appeal, and what to do next if yours doesn't get approved.","breadcrumbs":[{"label":"Meta business setup","icon":"facebook"},{"label":"Official Business Accounts (Blue Badge)"}]},{"id":"XywN9NEaTqUlAyIrYKS2","title":"How to apply for OBA for a coexistence number","pathname":"/meta-business-setup/official-business-accounts-blue-badge/how-to-apply-for-oba-for-a-coexistence-number","siteSpaceId":"sitesp_rMBdL","description":"Learn the correct process for getting an Official Business Account (OBA) blue tick on a WhatsApp number you're onboarding via Coexistence.","breadcrumbs":[{"label":"Meta business setup","icon":"facebook"},{"label":"Official Business Accounts (Blue Badge)"}]},{"id":"sVQq9uG9cLFqgEUkpq5x","title":"Account Quality","pathname":"/meta-business-setup/account-quality","siteSpaceId":"sitesp_rMBdL","description":"Monitor WhatsApp account quality and take action to maintain a healthy rating.","breadcrumbs":[{"label":"Meta business setup","icon":"facebook"}]},{"id":"2dZZU7RRFF4I0botWRrY","title":"Account quality guide","pathname":"/meta-business-setup/account-quality/account-quality-guide","siteSpaceId":"sitesp_rMBdL","description":"Learn what Account Quality means for your WhatsApp API number, how Meta calculates it, and why keeping it healthy matters for your business.","breadcrumbs":[{"label":"Meta business setup","icon":"facebook"},{"label":"Account Quality"}]},{"id":"tJkEQYXbbZ6isBCF9ljt","title":"How to check account quality","pathname":"/meta-business-setup/account-quality/how-to-check-account-quality","siteSpaceId":"sitesp_rMBdL","description":"Learn how to check your WhatsApp API account quality — both from the DoubleTick dashboard and directly inside Meta's WhatsApp Manager (FBM).","breadcrumbs":[{"label":"Meta business setup","icon":"facebook"},{"label":"Account Quality"}]},{"id":"iQNNWydJNqUOdUbseIZf","title":"What to do when account quality drops","pathname":"/meta-business-setup/account-quality/what-to-do-when-account-quality-drops","siteSpaceId":"sitesp_rMBdL","description":"Recover account quality after a drop with immediate actions and long-term messaging best practices.","breadcrumbs":[{"label":"Meta business setup","icon":"facebook"},{"label":"Account Quality"}]},{"id":"Z4zOiOevbueBWKUh3Gkx","title":"Messaging Limit","pathname":"/meta-business-setup/messaging-limit","siteSpaceId":"sitesp_rMBdL","description":"Understand WhatsApp messaging limits, check your tier, and qualify for higher limits.","breadcrumbs":[{"label":"Meta business setup","icon":"facebook"}]},{"id":"gMU3VphoTZcZ6eeIDyiE","title":"Messaging limit guide","pathname":"/meta-business-setup/messaging-limit/messaging-limit-guide","siteSpaceId":"sitesp_rMBdL","description":"Learn what WhatsApp messaging limits are, how they're calculated at the Business Portfolio level, and why they matter for your business","breadcrumbs":[{"label":"Meta business setup","icon":"facebook"},{"label":"Messaging Limit"}]},{"id":"Y2gHWebeUFG7L9jrTxiR","title":"How to check messaging limits","pathname":"/meta-business-setup/messaging-limit/how-to-check-messaging-limits","siteSpaceId":"sitesp_rMBdL","description":"Learn how to check your WhatsApp messaging limit tier — both from the DoubleTick dashboard and directly inside Meta's WhatsApp Manager (FBM).","breadcrumbs":[{"label":"Meta business setup","icon":"facebook"},{"label":"Messaging Limit"}]},{"id":"CyFu5AkxZjF9C3KJkVM0","title":"How to increase your WhatsApp messaging limit","pathname":"/meta-business-setup/messaging-limit/how-to-increase-your-whatsapp-messaging-limit","siteSpaceId":"sitesp_rMBdL","description":"Learn how Meta increases WhatsApp messaging limits, the criteria for each tier, and how to track your progress.","breadcrumbs":[{"label":"Meta business setup","icon":"facebook"},{"label":"Messaging Limit"}]},{"id":"ehlKvoS9ngUmdjIsEbjy","title":"Business usernames & BSUID","pathname":"/meta-business-setup/business-usernames-and-bsuid","siteSpaceId":"sitesp_rMBdL","description":"Understand WhatsApp business usernames, BSUIDs, and the upcoming identification changes.","breadcrumbs":[{"label":"Meta business setup","icon":"facebook"}]},{"id":"O2F1S1bXyPf6sRI0mDL7","title":"Understanding WhatsApp usernames and BSUID","pathname":"/meta-business-setup/business-usernames-and-bsuid/understanding-whatsapp-usernames-and-bsuid","siteSpaceId":"sitesp_rMBdL","description":"Learn how WhatsApp's username rollout affects customer identification, how BSUID works, and how to update your workflows while preserving existing message setups.","breadcrumbs":[{"label":"Meta business setup","icon":"facebook"},{"label":"Business usernames & BSUID"}]},{"id":"6OcRC0ljF0qc54dfrxzY","title":"How to reserve your business username","pathname":"/meta-business-setup/business-usernames-and-bsuid/how-to-reserve-your-business-username","siteSpaceId":"sitesp_rMBdL","description":"Learn how to reserve a unique business username for your WhatsApp API number, understand naming rules, and secure your handle before regional rollouts.","breadcrumbs":[{"label":"Meta business setup","icon":"facebook"},{"label":"Business usernames & BSUID"}]},{"id":"DnLfnF7dFXSqHOl1Qlzu","title":"How to add a share contact info button to a template","pathname":"/meta-business-setup/business-usernames-and-bsuid/how-to-add-a-share-contact-info-button-to-a-template","siteSpaceId":"sitesp_rMBdL","description":"Learn how to add a Share Contact Info button to a template so customers can share their phone number with your business in one tap.","breadcrumbs":[{"label":"Meta business setup","icon":"facebook"},{"label":"Business usernames & BSUID"}]},{"id":"UKdU9WnWSfwKwpYuTFg7","title":"Account Bans & Appeal","pathname":"/meta-business-setup/account-bans-and-appeal","siteSpaceId":"sitesp_rMBdL","description":"Resolve WhatsApp account restrictions and reduce the risk of future bans.","breadcrumbs":[{"label":"Meta business setup","icon":"facebook"}]},{"id":"EFG9MV7XvJbC8NSodOpv","title":"Unblock Your WhatsApp API Account","pathname":"/meta-business-setup/account-bans-and-appeal/unblock-your-whatsapp-api-account","siteSpaceId":"sitesp_rMBdL","description":"Learn how to unblock your WhatsApp API account. Understand common reasons for restrictions, the appeal process, and best practices to prevent future blocks.","breadcrumbs":[{"label":"Meta business setup","icon":"facebook"},{"label":"Account Bans & Appeal"}]},{"id":"YmI63JFib62lML6iTRdA","title":"WhatsApp Business API Best Practices to Protect Your Number and Maintain High Quality","pathname":"/meta-business-setup/account-bans-and-appeal/whatsapp-business-api-best-practices-to-protect-your-number-and-maintain-high-quality","siteSpaceId":"sitesp_rMBdL","description":"Follow messaging and account practices that protect your WhatsApp number and quality rating.","breadcrumbs":[{"label":"Meta business setup","icon":"facebook"},{"label":"Account Bans & Appeal"}]},{"id":"ISLAcgMqZSxbdIoYY92G","title":"Start and manage chats","pathname":"/chat-management/start-and-manage-chats","siteSpaceId":"sitesp_rMBdL","description":"Start conversations, manage chat status, assign and control access, and stay compliant with WhatsApp's messaging rules — all from the DoubleTick inbox.","breadcrumbs":[{"label":"Chat Management","icon":"comments"}]},{"id":"ZZOsARyvxyIQZ91P3RlZ","title":"Understanding the 24-hour messaging window","pathname":"/chat-management/start-and-manage-chats/understanding-the-24-hour-messaging-window","siteSpaceId":"sitesp_rMBdL","description":"Learn how WhatsApp's 24-hour conversation window works, what opens and resets it, and what happens once it expires.","breadcrumbs":[{"label":"Chat Management","icon":"comments"},{"label":"Start and manage chats"}]},{"id":"4LjSXtBah8l2XBUJ2dGb","title":"How to start a chat with a customer","pathname":"/chat-management/start-and-manage-chats/how-to-start-a-chat-with-a-customer","siteSpaceId":"sitesp_rMBdL","description":"Learn how to start a new WhatsApp conversation with a customer from the DoubleTick dashboard, including when you'll need to send a template first.","breadcrumbs":[{"label":"Chat Management","icon":"comments"},{"label":"Start and manage chats"}]},{"id":"2f3oYl9xgjvQuR5pTXXW","title":"How to navigate the inbox","pathname":"/chat-management/start-and-manage-chats/how-to-navigate-the-inbox","siteSpaceId":"sitesp_rMBdL","description":"Explore how to categorize, filter, and bulk-manage conversations using the left panel of the DoubleTick inbox.","breadcrumbs":[{"label":"Chat Management","icon":"comments"},{"label":"Start and manage chats"}]},{"id":"HzGF2IQYItRYEYt13iKC","title":"How to assign chats","pathname":"/chat-management/start-and-manage-chats/how-to-assign-chats","siteSpaceId":"sitesp_rMBdL","description":"Learn how to assign customer chats to agents on DoubleTick, manually, in bulk, or automatically, and how to unassign them when needed.","breadcrumbs":[{"label":"Chat Management","icon":"comments"},{"label":"Start and manage chats"}]},{"id":"pknqOAy3NOD1UG3DbwaT","title":"How to block or unblock customers","pathname":"/chat-management/start-and-manage-chats/how-to-block-or-unblock-customers","siteSpaceId":"sitesp_rMBdL","description":"Learn how to block and unblock customers on DoubleTick, so you can manage who can message your business.","breadcrumbs":[{"label":"Chat Management","icon":"comments"},{"label":"Start and manage chats"}]},{"id":"YWmqwnzXODUHkg5IlV7J","title":"How to clear or delete chats","pathname":"/chat-management/start-and-manage-chats/how-to-clear-or-delete-chats","siteSpaceId":"sitesp_rMBdL","description":"Learn how to manage your DoubleTick inbox by clearing message history for individual contacts or deleting entire chat threads..","breadcrumbs":[{"label":"Chat Management","icon":"comments"},{"label":"Start and manage chats"}]},{"id":"h8tF3KH19DPTmTFEhafs","title":"How to mark chats as read or done","pathname":"/chat-management/start-and-manage-chats/how-to-mark-chats-as-read-or-done","siteSpaceId":"sitesp_rMBdL","description":"Learn how to manage your inbox status by marking individual or multiple conversations as read or done in DoubleTick.","breadcrumbs":[{"label":"Chat Management","icon":"comments"},{"label":"Start and manage chats"}]},{"id":"3HLPemTbUSoKhICBBuqZ","title":"WhatsApp opt-in: what it is and how to manage it","pathname":"/chat-management/start-and-manage-chats/whatsapp-opt-in-what-it-is-and-how-to-manage-it","siteSpaceId":"sitesp_rMBdL","description":"Learn what WhatsApp opt-in is, the approved ways to collect it, and how to check whether a customer has opted in on DoubleTick.","breadcrumbs":[{"label":"Chat Management","icon":"comments"},{"label":"Start and manage chats"}]},{"id":"0m0QOeOCZ099jgrlYWPU","title":"Find and organise chats","pathname":"/chat-management/find-and-organise-chats","siteSpaceId":"sitesp_rMBdL","description":"Find conversations quickly and organize customer context in the DoubleTick inbox.","breadcrumbs":[{"label":"Chat Management","icon":"comments"}]},{"id":"6qvpxqSMZbRUbL0LeeD9","title":"How to Filter Chats in the DoubleTick Android App","pathname":"/chat-management/find-and-organise-chats/how-to-filter-chats-in-the-doubletick-android-app","siteSpaceId":"sitesp_rMBdL","description":"Learn how to filter chats in the DoubleTick Android app to find conversations faster.","breadcrumbs":[{"label":"Chat Management","icon":"comments"},{"label":"Find and organise chats"}]},{"id":"a6wRCMDiD7GCUNV6jgrX","title":"How to Sort Your Chat List in DoubleTick","pathname":"/chat-management/find-and-organise-chats/how-to-sort-your-chat-list-in-doubletick","siteSpaceId":"sitesp_rMBdL","description":"Learn how to sort your DoubleTick chat list and prioritize the right conversations.","breadcrumbs":[{"label":"Chat Management","icon":"comments"},{"label":"Find and organise chats"}]},{"id":"ryII1npyGLMyMCYuazvo","title":"How to Use Customer Notes","pathname":"/chat-management/find-and-organise-chats/how-to-use-customer-notes","siteSpaceId":"sitesp_rMBdL","description":"Learn how to add, edit, and delete customer notes on DoubleTick. Use internal notes to store key highlights, add customer context, and ensure seamless follow-ups within your team.","breadcrumbs":[{"label":"Chat Management","icon":"comments"},{"label":"Find and organise chats"}]},{"id":"0Bifx99HUlNKRCVpEG6T","title":"How to Use Tags","pathname":"/chat-management/find-and-organise-chats/how-to-use-tags","siteSpaceId":"sitesp_rMBdL","description":"Learn how to create, apply, remove, and delete tags on DoubleTick. Tags help you categorize conversations, organize customer data, and segment them efficiently for better lead management.","breadcrumbs":[{"label":"Chat Management","icon":"comments"},{"label":"Find and organise chats"}]},{"id":"MK9T1DMa9B220zDIitV4","title":"How to Use Global Message Search in DoubleTick","pathname":"/chat-management/find-and-organise-chats/how-to-use-global-message-search-in-doubletick","siteSpaceId":"sitesp_rMBdL","description":"Learn how to search messages across all conversations in DoubleTick.","breadcrumbs":[{"label":"Chat Management","icon":"comments"},{"label":"Find and organise chats"}]},{"id":"BDaTgaDfkcFspupVEsQw","title":"How to Use Individual Chat Search in DoubleTick","pathname":"/chat-management/find-and-organise-chats/how-to-use-individual-chat-search-in-doubletick","siteSpaceId":"sitesp_rMBdL","description":"Learn how to search messages within a single DoubleTick conversation.","breadcrumbs":[{"label":"Chat Management","icon":"comments"},{"label":"Find and organise chats"}]},{"id":"ASb4A1ngrpTC90aYHr5s","title":"Send and manage messages","pathname":"/chat-management/send-and-manage-messages","siteSpaceId":"sitesp_rMBdL","description":"Send, schedule, forward, and share messages from DoubleTick across supported devices.","breadcrumbs":[{"label":"Chat Management","icon":"comments"}]},{"id":"zk2KxtvFWvnNxnFfaka4","title":"How to schedule a message","pathname":"/chat-management/send-and-manage-messages/how-to-schedule-a-message","siteSpaceId":"sitesp_rMBdL","description":"Schedule, edit, reschedule, send, or delete messages on DoubleTick web and android app.","breadcrumbs":[{"label":"Chat Management","icon":"comments"},{"label":"Send and manage messages"}]},{"id":"4EH3dBNihqZZgbL8mqFQ","title":"Forward Chat Message: Enhancing Communication Efficiency","pathname":"/chat-management/send-and-manage-messages/forward-chat-message-enhancing-communication-efficiency","siteSpaceId":"sitesp_rMBdL","description":"Learn how to forward chat messages in DoubleTick and share customer context quickly.","breadcrumbs":[{"label":"Chat Management","icon":"comments"},{"label":"Send and manage messages"}]},{"id":"6mWdrL9ThTSczdDfxzwA","title":"How to Send Your Current Location from the DoubleTick iOS App","pathname":"/chat-management/send-and-manage-messages/how-to-send-your-current-location-from-the-doubletick-ios-app","siteSpaceId":"sitesp_rMBdL","description":"Learn how to share your current location from the DoubleTick iOS app.","breadcrumbs":[{"label":"Chat Management","icon":"comments"},{"label":"Send and manage messages"}]},{"id":"mF5RuKUwW4focH3Btg6G","title":"How to Send a Location on DoubleTick Android App","pathname":"/chat-management/send-and-manage-messages/how-to-send-a-location-on-doubletick-android-app","siteSpaceId":"sitesp_rMBdL","description":"Learn how to send a location in conversations using the DoubleTick Android app.","breadcrumbs":[{"label":"Chat Management","icon":"comments"},{"label":"Send and manage messages"}]},{"id":"kQ6vo8kHnutYavApiPEj","title":"How to send audio messages","pathname":"/chat-management/send-and-manage-messages/how-to-send-audio-messages","siteSpaceId":"sitesp_rMBdL","description":"Learn how to record, send, and manage audio messages on DoubleTick Web, including playback speed, downloading, and browser requirements.","breadcrumbs":[{"label":"Chat Management","icon":"comments"},{"label":"Send and manage messages"}]},{"id":"RSHzB3lf5bn4XryeeHqz","title":"Team availability and collaboration","pathname":"/chat-management/team-availability-and-collaboration","siteSpaceId":"sitesp_rMBdL","description":"Manage agent availability and collaborate on customer conversations across your team.","breadcrumbs":[{"label":"Chat Management","icon":"comments"}]},{"id":"WV3TlqGi5JrlyfqG1Kpy","title":"How to Mark Yourself Online or Offline on Web","pathname":"/chat-management/team-availability-and-collaboration/how-to-mark-yourself-online-or-offline-on-web","siteSpaceId":"sitesp_rMBdL","description":"Learn how to set your availability status in DoubleTick on the web.","breadcrumbs":[{"label":"Chat Management","icon":"comments"},{"label":"Team availability and collaboration"}]},{"id":"2uYuJIrCmGKwoK3JxkZY","title":"Collaborators — Share Access Instantly","pathname":"/chat-management/team-availability-and-collaboration/collaborators-share-access-instantly","siteSpaceId":"sitesp_rMBdL","description":"Learn how to add collaborators and share access to customer conversations.","breadcrumbs":[{"label":"Chat Management","icon":"comments"},{"label":"Team availability and collaboration"}]},{"id":"BtJN80DFgIg24NzdnvBq","title":"How to Check Which Team Members Are Online or Offline (Web)","pathname":"/chat-management/team-availability-and-collaboration/how-to-check-which-team-members-are-online-or-offline-web","siteSpaceId":"sitesp_rMBdL","description":"Learn how to view team member availability in DoubleTick on the web.","breadcrumbs":[{"label":"Chat Management","icon":"comments"},{"label":"Team availability and collaboration"}]},{"id":"DDm9D4roMhwn8PO4QV10","title":"How to Mark Yourself Online or Offline on the Android App","pathname":"/chat-management/team-availability-and-collaboration/how-to-mark-yourself-online-or-offline-on-the-android-app","siteSpaceId":"sitesp_rMBdL","description":"Learn how to update your availability status in the DoubleTick Android app.","breadcrumbs":[{"label":"Chat Management","icon":"comments"},{"label":"Team availability and collaboration"}]},{"id":"2GLnL8raaXCexTU9D32X","title":"How to Check Which Team Members Are Online or Offline on Android While Assigning a Chat Manually","pathname":"/chat-management/team-availability-and-collaboration/how-to-check-which-team-members-are-online-or-offline-on-android-while-assigning-a-chat-manually","siteSpaceId":"sitesp_rMBdL","description":"Learn how to check agent availability while assigning chats in the Android app.","breadcrumbs":[{"label":"Chat Management","icon":"comments"},{"label":"Team availability and collaboration"}]},{"id":"XxvzxTu04XhR3DQFrlQU","title":"Understanding Agent Availability (Web & Android)","pathname":"/chat-management/team-availability-and-collaboration/understanding-agent-availability-web-and-android","siteSpaceId":"sitesp_rMBdL","description":"Understand agent availability statuses across DoubleTick web and Android.","breadcrumbs":[{"label":"Chat Management","icon":"comments"},{"label":"Team availability and collaboration"}]},{"id":"iilurkVczQHR8uvdXGki","title":"WhatsApp link and QR code","pathname":"/chat-management/whatsapp-link-and-qr-code","siteSpaceId":"sitesp_rMBdL","description":"Create links and QR codes that let customers start WhatsApp conversations instantly.","breadcrumbs":[{"label":"Chat Management","icon":"comments"}]},{"id":"idZsIZC8YNIeMOj6rrqY","title":"How to generate a WhatsApp link and QR code","pathname":"/chat-management/whatsapp-link-and-qr-code/how-to-generate-a-whatsapp-link-and-qr-code","siteSpaceId":"sitesp_rMBdL","description":"Learn how to generate a WhatsApp chat link and QR code in DoubleTick, and where to use them to bring customers straight into a conversation.","breadcrumbs":[{"label":"Chat Management","icon":"comments"},{"label":"WhatsApp link and QR code"}]},{"id":"ZkI7ThEWb7wTMEBe23oW","title":"Instagram","pathname":"/additonal-channels/instagram","siteSpaceId":"sitesp_rMBdL","description":"Connect Instagram to DoubleTick and manage Instagram conversations, capabilities, and team access from one inbox.","breadcrumbs":[{"label":"Additonal channels","icon":"message-plus"}]},{"id":"8b13LZk570mxuW05pdfL","title":"How to onboard your Instagram account","pathname":"/additonal-channels/instagram/how-to-onboard-your-instagram-account","siteSpaceId":"sitesp_rMBdL","description":"Learn how to connect an Instagram business or creator account to DoubleTick so Instagram DMs land in the same inbox as your other conversations.","breadcrumbs":[{"label":"Additonal channels","icon":"message-plus"},{"label":"Instagram"}]},{"id":"a4wn0BsF521aP5v6OVFH","title":"Capabilities and limitations","pathname":"/additonal-channels/instagram/capabilities-and-limitations","siteSpaceId":"sitesp_rMBdL","description":"Learn which Instagram conversation features DoubleTick supports and the limitations that apply.","breadcrumbs":[{"label":"Additonal channels","icon":"message-plus"},{"label":"Instagram"}]},{"id":"Avst2DWV1wzVX6IGvPN9","title":"Can't reply to Instagram chats? Here's how to fix it","pathname":"/additonal-channels/instagram/cant-reply-to-instagram-chats-heres-how-to-fix-it","siteSpaceId":"sitesp_rMBdL","description":"Troubleshoot common reasons you cannot reply to Instagram conversations in DoubleTick.","breadcrumbs":[{"label":"Additonal channels","icon":"message-plus"},{"label":"Instagram"}]},{"id":"oPOukjvKehQtS1yX9ecq","title":"RCS","pathname":"/additonal-channels/rcs","siteSpaceId":"sitesp_rMBdL","description":"Set up RCS on DoubleTick and learn how it compares to WhatsApp, and how to send one-on-one and broadcast RCS messages.","breadcrumbs":[{"label":"Additonal channels","icon":"message-plus"}]},{"id":"ImRiDi9S0VdTqBu3Pptp","title":"Getting started with RCS on DoubleTick","pathname":"/additonal-channels/rcs/getting-started-with-rcs-on-doubletick","siteSpaceId":"sitesp_rMBdL","description":"Learn what RCS is, how it works on DoubleTick, its pricing and sending rules, and how to get your RCS channel activated.","breadcrumbs":[{"label":"Additonal channels","icon":"message-plus"},{"label":"RCS"}]},{"id":"eJQmy1vZ8q6aoeYpbSKA","title":"RCS vs WhatsApp Business API: which should you choose","pathname":"/additonal-channels/rcs/rcs-vs-whatsapp-business-api-which-should-you-choose","siteSpaceId":"sitesp_rMBdL","description":"Compare RCS and WhatsApp Business API side by side so you can pick the right channel, or use both, based on your goals.","breadcrumbs":[{"label":"Additonal channels","icon":"message-plus"},{"label":"RCS"}]},{"id":"NGd2c2T1YbrKuTzS0az2","title":"How to send an RCS message in a one-on-one conversation","pathname":"/additonal-channels/rcs/how-to-send-an-rcs-message-in-a-one-on-one-conversation","siteSpaceId":"sitesp_rMBdL","description":"Learn how to open an RCS conversation and build a rich card, carousel, or text message for a one-on-one chat.","breadcrumbs":[{"label":"Additonal channels","icon":"message-plus"},{"label":"RCS"}]},{"id":"Voz3eXsY3xKqOgueiHBu","title":"How to broadcast an RCS message","pathname":"/additonal-channels/rcs/how-to-broadcast-an-rcs-message","siteSpaceId":"sitesp_rMBdL","description":"Learn how to send the same RCS message to a broadcast list, and build a text, rich card, or carousel message for it.","breadcrumbs":[{"label":"Additonal channels","icon":"message-plus"},{"label":"RCS"}]},{"id":"lcOotUrZRnWvIAjloi3M","title":"WhatsApp Group","pathname":"/additonal-channels/whatsapp-group","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Additonal channels","icon":"message-plus"}]},{"id":"tkRJkJQy71dFhlY9Qeyc","title":"Get Started","pathname":"/additonal-channels/whatsapp-group/get-started","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Additonal channels","icon":"message-plus"},{"label":"WhatsApp Group"}]},{"id":"RklYqLLjDuwxC7N514AI","title":"What are WhatsApp Groups","pathname":"/additonal-channels/whatsapp-group/get-started/what-are-whatsapp-groups","siteSpaceId":"sitesp_rMBdL","description":"Learn how to use and manage WhatsApp Groups in DoubleTick, including eligibility, plans, limits, supported messages, group management features, and fetching group chat history through the public API.","breadcrumbs":[{"label":"Additonal channels","icon":"message-plus"},{"label":"WhatsApp Group"},{"label":"Get Started"}]},{"id":"5gzJFUHwKumCxvysidba","title":"How to create a WhatsApp group","pathname":"/additonal-channels/whatsapp-group/get-started/how-to-create-a-whatsapp-group","siteSpaceId":"sitesp_rMBdL","description":"Create and configure a WhatsApp Group from the DoubleTick inbox.","breadcrumbs":[{"label":"Additonal channels","icon":"message-plus"},{"label":"WhatsApp Group"},{"label":"Get Started"}]},{"id":"AVdQXGepvnb0V2Pr8m0M","title":"How to join a WhatsApp group","pathname":"/additonal-channels/whatsapp-group/get-started/how-to-join-a-whatsapp-group","siteSpaceId":"sitesp_rMBdL","description":"Join a WhatsApp Group in DoubleTick using a shared invitation link.","breadcrumbs":[{"label":"Additonal channels","icon":"message-plus"},{"label":"WhatsApp Group"},{"label":"Get Started"}]},{"id":"gkCJS3JbRWmvZSaXX2cQ","title":"Invite & Manage Members","pathname":"/additonal-channels/whatsapp-group/invite-and-manage-members","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Additonal channels","icon":"message-plus"},{"label":"WhatsApp Group"}]},{"id":"IkI9jRUZ2EngxlMvrjur","title":"How to send an invitation to join a WhatsApp group","pathname":"/additonal-channels/whatsapp-group/invite-and-manage-members/how-to-send-an-invitation-to-join-a-whatsapp-group","siteSpaceId":"sitesp_rMBdL","description":"Send a WhatsApp Group invite to add participants through DoubleTick.","breadcrumbs":[{"label":"Additonal channels","icon":"message-plus"},{"label":"WhatsApp Group"},{"label":"Invite & Manage Members"}]},{"id":"7VtXYZ1vOeoZvU78wdcF","title":"How to use WhatsApp group  collaborators","pathname":"/additonal-channels/whatsapp-group/invite-and-manage-members/how-to-use-whatsapp-group-collaborators","siteSpaceId":"sitesp_rMBdL","description":"Add collaborators to WhatsApp Groups and control their access in DoubleTick.","breadcrumbs":[{"label":"Additonal channels","icon":"message-plus"},{"label":"WhatsApp Group"},{"label":"Invite & Manage Members"}]},{"id":"HMujaia54ZWFSUYtVRmh","title":"Understand WhatsApp group message charges","pathname":"/additonal-channels/whatsapp-group/understand-whatsapp-group-message-charges","siteSpaceId":"sitesp_rMBdL","description":"Understand how WhatsApp conversation charges apply to group messages.","breadcrumbs":[{"label":"Additonal channels","icon":"message-plus"},{"label":"WhatsApp Group"}]},{"id":"9PbfNILypgAKDxcxuHUM","title":"How to create personalized signatures","pathname":"/additonal-channels/whatsapp-group/how-to-create-personalized-signatures","siteSpaceId":"sitesp_rMBdL","description":"Create personalized signatures for messages sent to WhatsApp Groups.","breadcrumbs":[{"label":"Additonal channels","icon":"message-plus"},{"label":"WhatsApp Group"}]},{"id":"KJfK9Hr7bYQ7bE7pKLdS","title":"Whatsapp Calling","pathname":"/additonal-channels/whatsapp-calling","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Additonal channels","icon":"message-plus"}]},{"id":"rxTpZrQdvv1NSeVBTvj8","title":"Business-Initiated Calling on DoubleTick – Complete Guide","pathname":"/additonal-channels/whatsapp-calling/business-initiated-calling-on-doubletick-complete-guide","siteSpaceId":"sitesp_rMBdL","description":"Set up and manage business-initiated WhatsApp calls with DoubleTick.","breadcrumbs":[{"label":"Additonal channels","icon":"message-plus"},{"label":"Whatsapp Calling"}]},{"id":"MCiY4KupDHtOuYaHzu85","title":"How to Create a Call Permission Request Template on DoubleTick","pathname":"/additonal-channels/whatsapp-calling/business-initiated-calling-on-doubletick-complete-guide/how-to-create-a-call-permission-request-template-on-doubletick","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Additonal channels","icon":"message-plus"},{"label":"Whatsapp Calling"},{"label":"Business-Initiated Calling on DoubleTick – Complete Guide"}]},{"id":"8hPGqDalngbC24JHRNOG","title":"How to Send Call Permission Requests","pathname":"/additonal-channels/whatsapp-calling/business-initiated-calling-on-doubletick-complete-guide/how-to-send-call-permission-requests","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Additonal channels","icon":"message-plus"},{"label":"Whatsapp Calling"},{"label":"Business-Initiated Calling on DoubleTick – Complete Guide"}]},{"id":"jpRT0j7XYrFEFnDwJ2Hd","title":"How Customers Respond to Business-Initiated Calls Request","pathname":"/additonal-channels/whatsapp-calling/business-initiated-calling-on-doubletick-complete-guide/how-customers-respond-to-business-initiated-calls-request","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Additonal channels","icon":"message-plus"},{"label":"Whatsapp Calling"},{"label":"Business-Initiated Calling on DoubleTick – Complete Guide"}]},{"id":"AFKcY20jDp41LhY7TlFg","title":"Understanding Call Permissions for Business-Initiated Calls on DoubleTick","pathname":"/additonal-channels/whatsapp-calling/business-initiated-calling-on-doubletick-complete-guide/understanding-call-permissions-for-business-initiated-calls-on-doubletick","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Additonal channels","icon":"message-plus"},{"label":"Whatsapp Calling"},{"label":"Business-Initiated Calling on DoubleTick – Complete Guide"}]},{"id":"tTNLi0PBkHEsbRRioJIG","title":"How to place a business-initiated WhatsApp call","pathname":"/additonal-channels/whatsapp-calling/business-initiated-calling-on-doubletick-complete-guide/how-to-place-a-business-initiated-whatsapp-call","siteSpaceId":"sitesp_rMBdL","description":"Place a manual or AI-powered business-initiated WhatsApp call from the DoubleTick Web or Android app.","breadcrumbs":[{"label":"Additonal channels","icon":"message-plus"},{"label":"Whatsapp Calling"},{"label":"Business-Initiated Calling on DoubleTick – Complete Guide"}]},{"id":"OsLLITr6wXRBvFZqvpjS","title":"Incoming WhatsApp Calling API – Your Complete Guide","pathname":"/additonal-channels/whatsapp-calling/incoming-whatsapp-calling-api-your-complete-guide","siteSpaceId":"sitesp_rMBdL","description":"Configure incoming WhatsApp calls and manage related call controls.","breadcrumbs":[{"label":"Additonal channels","icon":"message-plus"},{"label":"Whatsapp Calling"}]},{"id":"PapsK5jqShlWozW0rOg1","title":"How to Add a Call on WhatsApp Button to a Template","pathname":"/additonal-channels/whatsapp-calling/incoming-whatsapp-calling-api-your-complete-guide/how-to-add-a-call-on-whatsapp-button-to-a-template","siteSpaceId":"sitesp_rMBdL","description":"Learn how to add a Call on WhatsApp button to a template in DoubleTick or WhatsApp Manager, then submit it for Meta approval.","breadcrumbs":[{"label":"Additonal channels","icon":"message-plus"},{"label":"Whatsapp Calling"},{"label":"Incoming WhatsApp Calling API – Your Complete Guide"}]},{"id":"bdvUf3dvmwtdZdkb8pVy","title":"Call Restrictions — What Happens When Pickup Rates Are Low","pathname":"/additonal-channels/whatsapp-calling/incoming-whatsapp-calling-api-your-complete-guide/call-restrictions-what-happens-when-pickup-rates-are-low","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Additonal channels","icon":"message-plus"},{"label":"Whatsapp Calling"},{"label":"Incoming WhatsApp Calling API – Your Complete Guide"}]},{"id":"pBP835OAO2A2eqFWPegH","title":"Call transcription & summarization","pathname":"/additonal-channels/whatsapp-calling/call-transcription-and-summarization","siteSpaceId":"sitesp_rMBdL","description":"Review call transcripts and summaries to capture customer conversation details.","breadcrumbs":[{"label":"Additonal channels","icon":"message-plus"},{"label":"Whatsapp Calling"}]},{"id":"S9jsIdk6ZbN9XcskhU7v","title":"How to use calling license","pathname":"/additonal-channels/whatsapp-calling/how-to-use-calling-license","siteSpaceId":"sitesp_rMBdL","description":"Assign, manage, and revoke DoubleTick calling licenses.","breadcrumbs":[{"label":"Additonal channels","icon":"message-plus"},{"label":"Whatsapp Calling"}]},{"id":"GYKutyJpk4JoQ022gTfR","title":"How to Control the WhatsApp Call Button Visibility","pathname":"/additonal-channels/whatsapp-calling/how-to-control-the-whatsapp-call-button-visibility","siteSpaceId":"sitesp_rMBdL","description":"Control when customers can see the WhatsApp call button.","breadcrumbs":[{"label":"Additonal channels","icon":"message-plus"},{"label":"Whatsapp Calling"}]},{"id":"vU19Lz7prPnKxxp6QuFT","title":"PSTN voice call","pathname":"/additonal-channels/pstn-voice-call","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Additonal channels","icon":"message-plus"}]},{"id":"tNlAcvS00k34Az3eeMBR","title":"PSTN voice calling guide","pathname":"/additonal-channels/pstn-voice-call/pstn-voice-calling-guide","siteSpaceId":"sitesp_rMBdL","description":"Learn how to use DoubleTick Telephony to make PSTN calls from DoubleTick, plan the channels you need, and fetch AI call summaries through the public API.","breadcrumbs":[{"label":"Additonal channels","icon":"message-plus"},{"label":"PSTN voice call"}]},{"id":"dvIgdcxOK5mU3A7dAj0V","title":"How to Onboard a PSTN Number on DoubleTick","pathname":"/additonal-channels/pstn-voice-call/how-to-onboard-a-pstn-number-on-doubletick","siteSpaceId":"sitesp_rMBdL","description":"Add a PSTN number to DoubleTick and prepare it for calling.","breadcrumbs":[{"label":"Additonal channels","icon":"message-plus"},{"label":"PSTN voice call"}]},{"id":"Wlqb3KFkUX4I814DhZ02","title":"How to Edit Your PSTN Channel and Manage Agent Access","pathname":"/additonal-channels/pstn-voice-call/how-to-edit-your-pstn-channel-and-manage-agent-access","siteSpaceId":"sitesp_rMBdL","description":"Update PSTN channel settings and assign calling access to team members.","breadcrumbs":[{"label":"Additonal channels","icon":"message-plus"},{"label":"PSTN voice call"}]},{"id":"iIHDVaOQqnApshIlz1uL","title":"How to place an outbound PSTN call","pathname":"/additonal-channels/pstn-voice-call/how-to-place-an-outbound-pstn-call","siteSpaceId":"sitesp_rMBdL","description":"Learn how to place outbound PSTN calls from DoubleTick’s Web and Android apps.","breadcrumbs":[{"label":"Additonal channels","icon":"message-plus"},{"label":"PSTN voice call"}]},{"id":"q5Znp7nTb4KCapIXWv25","title":"Get started with broadcast list","pathname":"/broadcast-list/get-started-with-broadcast-list","siteSpaceId":"sitesp_rMBdL","description":"Learn how to create and manage broadcast lists for WhatsApp campaigns in DoubleTick.","breadcrumbs":[{"label":"Broadcast List","icon":"bullhorn"}]},{"id":"wJNJkIl3b8UWkg8WYbma","title":"How to Import Customer Data","pathname":"/broadcast-list/get-started-with-broadcast-list/how-to-import-customer-data","siteSpaceId":"sitesp_rMBdL","description":"Learn how to import customer data into DoubleTick using Excel. Add contacts, create broadcast channels, and manage customers' data efficiently with this guide.","breadcrumbs":[{"label":"Broadcast List","icon":"bullhorn"},{"label":"Get started with broadcast list"}]},{"id":"e4Q0UFFlHMMlE1jij6uc","title":"How to use Quick Import","pathname":"/broadcast-list/get-started-with-broadcast-list/how-to-use-quick-import","siteSpaceId":"sitesp_rMBdL","description":"Learn how to quickly import customer data into DoubleTick.","breadcrumbs":[{"label":"Broadcast List","icon":"bullhorn"},{"label":"Get started with broadcast list"}]},{"id":"R9nxrAuM0ekwhAuyJdjC","title":"How to Check Broadcast Summary","pathname":"/broadcast-list/get-started-with-broadcast-list/how-to-check-broadcast-summary","siteSpaceId":"sitesp_rMBdL","description":"Learn how to check the broadcast summary on DoubleTick. Get insights into delivery rates, engagement, button/link clicks, call analytics, and response metrics of your campaign.","breadcrumbs":[{"label":"Broadcast List","icon":"bullhorn"},{"label":"Get started with broadcast list"}]},{"id":"MfXKAjK6xXpXzzyrji2n","title":"How to Create Dynamic Broadcast Channel on DoubleTick","pathname":"/broadcast-list/get-started-with-broadcast-list/how-to-create-dynamic-broadcast-channel-on-doubletick","siteSpaceId":"sitesp_rMBdL","description":"Learn how to create a dynamic broadcast list using customer data in DoubleTick.","breadcrumbs":[{"label":"Broadcast List","icon":"bullhorn"},{"label":"Get started with broadcast list"}]},{"id":"LNNqUGKabGU4f2lvGvEN","title":"How to Manage Broadcast List Access","pathname":"/broadcast-list/get-started-with-broadcast-list/how-to-manage-broadcast-list-access","siteSpaceId":"sitesp_rMBdL","description":"Learn how to manage broadcast list access on DoubleTick. Control permissions for team members with public and private access modes.","breadcrumbs":[{"label":"Broadcast List","icon":"bullhorn"},{"label":"Get started with broadcast list"}]},{"id":"dHJNWGNuhpyhVI1DfioF","title":"Send and schedule broadcasts","pathname":"/broadcast-list/send-and-schedule-broadcasts","siteSpaceId":"sitesp_rMBdL","description":"Learn how to send, schedule, and manage WhatsApp broadcasts in DoubleTick.","breadcrumbs":[{"label":"Broadcast List","icon":"bullhorn"}]},{"id":"Wvwmd65hfuvrm6AHB6SY","title":"How to Send and Schedule Broadcast Messages","pathname":"/broadcast-list/send-and-schedule-broadcasts/how-to-send-and-schedule-broadcast-messages","siteSpaceId":"sitesp_rMBdL","description":"Learn how to send and schedule broadcast messages on DoubleTick. Create or select a target recipient list and set future send times for effective communication.","breadcrumbs":[{"label":"Broadcast List","icon":"bullhorn"},{"label":"Send and schedule broadcasts"}]},{"id":"aV9S00dE5gd9fJ5T9yyY","title":"How to Re-Target Your Customers","pathname":"/broadcast-list/send-and-schedule-broadcasts/how-to-re-target-your-customers","siteSpaceId":"sitesp_rMBdL","description":"Learn how to re-target customers on DoubleTick. Use broadcast summaries to identify interested leads and send personalized follow-up messages.","breadcrumbs":[{"label":"Broadcast List","icon":"bullhorn"},{"label":"Send and schedule broadcasts"}]},{"id":"2KIztz081TbvzHyUFqlb","title":"How to Scheduled Broadcasts","pathname":"/broadcast-list/send-and-schedule-broadcasts/how-to-scheduled-broadcasts","siteSpaceId":"sitesp_rMBdL","description":"Learn how to schedule broadcasts on DoubleTick. Use the scheduled broadcast panel to view and manage all your planned broadcast messages.","breadcrumbs":[{"label":"Broadcast List","icon":"bullhorn"},{"label":"Send and schedule broadcasts"}]},{"id":"DTydnCZAnsgaS4TPVyNQ","title":"How to Send a Broadcast Using Multiple WhatsApp Numbers","pathname":"/broadcast-list/send-and-schedule-broadcasts/how-to-send-a-broadcast-using-multiple-whatsapp-numbers","siteSpaceId":"sitesp_rMBdL","description":"Learn how to send a broadcast through multiple WhatsApp numbers in DoubleTick.","breadcrumbs":[{"label":"Broadcast List","icon":"bullhorn"},{"label":"Send and schedule broadcasts"}]},{"id":"ZPUGt46kNQ3xHT3NUt7f","title":"Send Dynamic PDFs via DoubleTick WhatsApp Broadcast Using Google Sheets","pathname":"/broadcast-list/send-and-schedule-broadcasts/send-dynamic-pdfs-via-doubletick-whatsapp-broadcast-using-google-sheets","siteSpaceId":"sitesp_rMBdL","description":"With DoubleTick’s Google Sheets extension, you can easily send customised PDF messages directly to your customers. Follow these steps to set up and start broadcasting messages.","breadcrumbs":[{"label":"Broadcast List","icon":"bullhorn"},{"label":"Send and schedule broadcasts"}]},{"id":"5j1X5OMPOQ1Oq8CPCFQa","title":"Get Started","pathname":"/templates/get-started","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Templates","icon":"comment-text"}]},{"id":"N1zAwSWzPeEjgno7WuJ1","title":"Understanding the Templates Page","pathname":"/templates/get-started/understanding-the-templates-page","siteSpaceId":"sitesp_rMBdL","description":"Understand the DoubleTick Templates page and manage your WhatsApp message templates.","breadcrumbs":[{"label":"Templates","icon":"comment-text"},{"label":"Get Started"}]},{"id":"rnBR691EpbQJXFD8hadJ","title":"Understanding WhatsApp Message Template Categories","pathname":"/templates/get-started/understanding-whatsapp-message-template-categories","siteSpaceId":"sitesp_rMBdL","description":"Explore all the message template categories in WhatsApp API with DoubleTick. Learn about different template types and the approval process for sending messages.","breadcrumbs":[{"label":"Templates","icon":"comment-text"},{"label":"Get Started"}]},{"id":"6mjEAo2SlSg9TFV7Ladd","title":"Marketing Template Guidelines","pathname":"/templates/get-started/understanding-whatsapp-message-template-categories/marketing-template-guidelines","siteSpaceId":"sitesp_rMBdL","description":"Learn Meta's guidelines for creating compliant WhatsApp marketing templates.","breadcrumbs":[{"label":"Templates","icon":"comment-text"},{"label":"Get Started"},{"label":"Understanding WhatsApp Message Template Categories"}]},{"id":"igDjN0fEgIvMHbZCgUjy","title":"Utility Template Guidelines","pathname":"/templates/get-started/understanding-whatsapp-message-template-categories/utility-template-guidelines","siteSpaceId":"sitesp_rMBdL","description":"Learn Meta's guidelines for creating compliant WhatsApp utility templates.","breadcrumbs":[{"label":"Templates","icon":"comment-text"},{"label":"Get Started"},{"label":"Understanding WhatsApp Message Template Categories"}]},{"id":"GjNInUS4O5wc1wrCo5yC","title":"Authentication Template Guidelines","pathname":"/templates/get-started/understanding-whatsapp-message-template-categories/authentication-template-guidelines","siteSpaceId":"sitesp_rMBdL","description":"Learn Meta's guidelines for creating compliant WhatsApp authentication templates.","breadcrumbs":[{"label":"Templates","icon":"comment-text"},{"label":"Get Started"},{"label":"Understanding WhatsApp Message Template Categories"}]},{"id":"Mj7zcsihIQDPy8Rv4Sl2","title":"Create Templates","pathname":"/templates/create-templates","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Templates","icon":"comment-text"}]},{"id":"NTmcEhof4JYPvfhaoWLO","title":"How to Create a Message Template","pathname":"/templates/create-templates/how-to-create-a-message-template","siteSpaceId":"sitesp_rMBdL","description":"Learn how to create and submit a WhatsApp message template in DoubleTick.","breadcrumbs":[{"label":"Templates","icon":"comment-text"},{"label":"Create Templates"}]},{"id":"lZuMyUNELLQTLwUy1Pog","title":"How to Create a Carousel Template Message","pathname":"/templates/create-templates/how-to-create-a-carousel-template-message","siteSpaceId":"sitesp_rMBdL","description":"Learn how to create a WhatsApp carousel template message in DoubleTick.","breadcrumbs":[{"label":"Templates","icon":"comment-text"},{"label":"Create Templates"}]},{"id":"22CrKLRqpgKLJ4cpCvSD","title":"Recommended Media Sizes for WhatsApp Carousel Templates","pathname":"/templates/create-templates/how-to-create-a-carousel-template-message/recommended-media-sizes-for-whatsapp-carousel-templates","siteSpaceId":"sitesp_rMBdL","description":"Review recommended image and video sizes for WhatsApp carousel templates.","breadcrumbs":[{"label":"Templates","icon":"comment-text"},{"label":"Create Templates"},{"label":"How to Create a Carousel Template Message"}]},{"id":"2iXmlfkOWTndXdeOjqse","title":"Check Message Template Status","pathname":"/templates/check-message-template-status","siteSpaceId":"sitesp_rMBdL","description":"Learn how to check the message template status on DoubleTick. Explore different statuses like approved, pending, or rejected, and manage templates accordingly.","breadcrumbs":[{"label":"Templates","icon":"comment-text"}]},{"id":"D8Sh2Kq9zukT8YVKOxCo","title":"Fix Message Template Rejection","pathname":"/templates/fix-message-template-rejection","siteSpaceId":"sitesp_rMBdL","description":"Learn common reasons for message template rejection on DoubleTick and how to fix them. Ensure correct formatting, clarity, and compliance to avoid rejections.","breadcrumbs":[{"label":"Templates","icon":"comment-text"}]},{"id":"nvpMYVPKazDLbt9THgyk","title":"Send Template Messages","pathname":"/templates/send-template-messages","siteSpaceId":"sitesp_rMBdL","description":"Learn how to send template messages on DoubleTick. Follow the steps to send pre-approved messages in both closed and open chat windows.","breadcrumbs":[{"label":"Templates","icon":"comment-text"}]},{"id":"24YYjczAzYjBdYEvwFdY","title":"How to update Media Header of the existing template without creating a new Template","pathname":"/templates/how-to-update-media-header-of-the-existing-template-without-creating-a-new-template","siteSpaceId":"sitesp_rMBdL","description":"Learn how to update the message template on DoubleTick. Change template header, add variables, duplicate templates for reuse, or delete them.","breadcrumbs":[{"label":"Templates","icon":"comment-text"}]},{"id":"amuWIKiFb0zyq2ucOaNs","title":"How to Delete a WhatsApp Message Template from Facebook Business Manager","pathname":"/templates/how-to-delete-a-whatsapp-message-template-from-facebook-business-manager","siteSpaceId":"sitesp_rMBdL","description":"Learn how to permanently delete a WhatsApp message template from Meta WhatsApp Manager by opening the correct WABA from DoubleTick.","breadcrumbs":[{"label":"Templates","icon":"comment-text"}]},{"id":"e91IwzS80hFk86ErlZry","title":"WhatsApp Forms","pathname":"/templates/whatsapp-forms","siteSpaceId":"sitesp_rMBdL","description":"WhatsApp Forms, enables users to create customizable, user-friendly journeys within WhatsApp, enhancing customer engagement and increasing response rates by up to 3 times.","breadcrumbs":[{"label":"Templates","icon":"comment-text"}]},{"id":"iUCVbTe9VjpplqTBcyvM","title":"How to Send Dynamic content in a Single template  with DoubleTick","pathname":"/templates/how-to-send-dynamic-content-in-a-single-template-with-doubletick","siteSpaceId":"sitesp_rMBdL","description":"Sending dynamic templates in DoubleTick is simple and effective.","breadcrumbs":[{"label":"Templates","icon":"comment-text"}]},{"id":"N2sbXvKdsQoB9krOpfFT","title":"How to Use Predefined Templates from Meta Business Suite","pathname":"/templates/how-to-use-predefined-templates-from-meta-business-suite","siteSpaceId":"sitesp_rMBdL","description":"Learn how to use Meta Business Suite's predefined WhatsApp templates in DoubleTick.","breadcrumbs":[{"label":"Templates","icon":"comment-text"}]},{"id":"kClIBKlS6LfjMlxAtCLV","title":"How to Create an Authentication Template Using Your Meta (FBM) Account","pathname":"/templates/how-to-create-an-authentication-template-using-your-meta-fbm-account","siteSpaceId":"sitesp_rMBdL","description":"Learn how to create a WhatsApp authentication template in Meta Business Manager.","breadcrumbs":[{"label":"Templates","icon":"comment-text"}]},{"id":"SpJ6s8ghRdQqWSUBAwLO","title":"How to Appeal a Template Category Review","pathname":"/templates/how-to-appeal-a-template-category-review","siteSpaceId":"sitesp_rMBdL","description":"Learn how to appeal Meta's category review for a WhatsApp message template.","breadcrumbs":[{"label":"Templates","icon":"comment-text"}]},{"id":"L87AORxiVnu9lta1HmgS","title":"How Clickable Image Headers Work in WhatsApp Templates","pathname":"/templates/how-clickable-image-headers-work-in-whatsapp-templates","siteSpaceId":"sitesp_rMBdL","description":"Understand clickable image headers and how they work in WhatsApp templates.","breadcrumbs":[{"label":"Templates","icon":"comment-text"}]},{"id":"LP2My0MAid7RnxtTyuj8","title":"Understanding the Restrictions on Misuse of Template Categorization","pathname":"/templates/understanding-the-restrictions-on-misuse-of-template-categorization","siteSpaceId":"sitesp_rMBdL","description":"Understand Meta's restrictions on misusing WhatsApp template categories.","breadcrumbs":[{"label":"Templates","icon":"comment-text"}]},{"id":"zpZbZCWD5ggXBdHTrMoL","title":"Create Customer Segments","pathname":"/customers/create-customer-segments","siteSpaceId":"sitesp_rMBdL","description":"Learn how to create customer segments on DoubleTick. Group customer based on their age, gender, location, or interest for targeted campaigns.","breadcrumbs":[{"label":"Customers","icon":"user"}]},{"id":"2RPCeo1Zn6qjeoXmy3ww","title":"Using “All Of” and “Any Of” Tag Conditions for Customer Segmentation","pathname":"/customers/using-all-of-and-any-of-tag-conditions-for-customer-segmentation","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Customers","icon":"user"}]},{"id":"WMA7YJKvXw64ffEnAqQ8","title":"How to Import & Export Contacts Using Your Phone (Android Guide)","pathname":"/customers/how-to-import-and-export-contacts-using-your-phone-android-guide","siteSpaceId":"sitesp_rMBdL","description":"Easily back up or restore your contacts so you can use them smoothly inside DoubleTick.","breadcrumbs":[{"label":"Customers","icon":"user"}]},{"id":"K3hfTRgIvtaSN6hqeVtE","title":"How to delete customers","pathname":"/customers/how-to-delete-customers","siteSpaceId":"sitesp_rMBdL","description":"Learn how to delete customer data from DoubleTick — one contact at a time, in bulk, for a filtered segment, or your entire account — plus how to do it through the public API.","breadcrumbs":[{"label":"Customers","icon":"user"}]},{"id":"CSntqWzXmFCZiooZ3WSS","title":"How to Import & Export Contacts Using Google Contacts (Web Guide)","pathname":"/customers/how-to-import-and-export-contacts-using-google-contacts-web-guide","siteSpaceId":"sitesp_rMBdL","description":"Easily manage your contacts from your computer for backup, clean-up, or uploading into DoubleTick.","breadcrumbs":[{"label":"Customers","icon":"user"}]},{"id":"2Qd4uPKWCAsr9aUtCJXD","title":"Setup Analytics","pathname":"/analytics/setup-analytics","siteSpaceId":"sitesp_rMBdL","description":"Learn how to set up Analytics on DoubleTick. Track delivery rates, engagement levels, and more with charts and metrics to optimize your messaging strategies.","breadcrumbs":[{"label":"Analytics","icon":"chart-simple"}]},{"id":"k1cCpsacicZFV0Su5YOk","title":"How to Download and Export Reports in DoubleTick","pathname":"/reports/how-to-download-and-export-reports-in-doubletick","siteSpaceId":"sitesp_rMBdL","description":"Tracking and reviewing your activity on DoubleTick is essential for monitoring performance and making informed decisions. Follow this guide to download and export reports in just a few steps.","breadcrumbs":[{"label":"REPORTS","icon":"book-open"}]},{"id":"O0vMDdrnabfzb1OrUciM","title":"How to invite a team member","pathname":"/teams/how-to-invite-a-team-member","siteSpaceId":"sitesp_rMBdL","description":"Learn how to add new team members to your DoubleTick account, configure their organization and channel roles, and manage pending invites.","breadcrumbs":[{"label":"Teams","icon":"users-medical"}]},{"id":"cxHVaUFSp5SdheYD7u7r","title":"Accept Invitations and Log in to DoubleTick","pathname":"/teams/accept-invitations-and-log-in-to-doubletick","siteSpaceId":"sitesp_rMBdL","description":"Learn how to accept invitations and log in to DoubleTick. Follow the steps to join the team and access your account using the invited phone number.","breadcrumbs":[{"label":"Teams","icon":"users-medical"}]},{"id":"GWjLiiFUlqEMPA5A4iQq","title":"Assign & Change Reporting Structure","pathname":"/teams/assign-and-change-reporting-structure","siteSpaceId":"sitesp_rMBdL","description":"Learn how to assign a reporting manager and change the reporting structure on DoubleTick. Manage team hierarchy and roles, including removing members.","breadcrumbs":[{"label":"Teams","icon":"users-medical"}]},{"id":"bN0R3niL1QscgJTXK5oz","title":"How to Update Team Member Profile Details","pathname":"/teams/how-to-update-team-member-profile-details","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Teams","icon":"users-medical"}]},{"id":"ZXZILp0ekWKIyvclU9MB","title":"How to Grant Access to DoubleTick Support","pathname":"/teams/how-to-grant-access-to-doubletick-support","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Teams","icon":"users-medical"}]},{"id":"kJsO6pMYSKfpb9bNRipV","title":"Create and Manage Bots","pathname":"/bot-studio/create-and-manage-bots","siteSpaceId":"sitesp_rMBdL","description":"Learn to create and manage bots on DoubleTick. Create bots, set up triggers, actions, and save & unsave as you need.","breadcrumbs":[{"label":"Bot Studio","icon":"robot"}]},{"id":"jk2H1sjIjYcu3dp3k7jU","title":"Default Bots","pathname":"/bot-studio/default-bots","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Bot Studio","icon":"robot"}]},{"id":"kUIkFh4PebO4O4gHWB23","title":"Set Up Stop Bot","pathname":"/bot-studio/default-bots/set-up-stop-bot","siteSpaceId":"sitesp_rMBdL","description":"Learn how to set up a stop bot on DoubleTick. Allow users to opt out of communications instantly, respecting their preferences and ensuring compliance.","breadcrumbs":[{"label":"Bot Studio","icon":"robot"},{"label":"Default Bots"}]},{"id":"mmdZM0t5PNIv41E9Z1u7","title":"Set Up Welcome Bot","pathname":"/bot-studio/default-bots/set-up-welcome-bot","siteSpaceId":"sitesp_rMBdL","description":"Learn how to set up a Welcome Bot on DoubleTick. Send personalized greetings with custom message templates and activate the bot for new messages.","breadcrumbs":[{"label":"Bot Studio","icon":"robot"},{"label":"Default Bots"}]},{"id":"jOx7psPe63IYpzI4x7a3","title":"Create Order Bot","pathname":"/bot-studio/default-bots/create-order-bot","siteSpaceId":"sitesp_rMBdL","description":"Learn how to create an Order Bot on DoubleTick. Automate order processing with configured keywords, catalogues, and cart management.","breadcrumbs":[{"label":"Bot Studio","icon":"robot"},{"label":"Default Bots"}]},{"id":"ZDXFY5Who2ht1xQpWykG","title":"Can’t See Default Bots in Bot Studio? — Here’s How to Fix It","pathname":"/bot-studio/default-bots/cant-see-default-bots-in-bot-studio-heres-how-to-fix-it","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Bot Studio","icon":"robot"},{"label":"Default Bots"}]},{"id":"zVc2dpbvUpJTOgXCJ1cC","title":"Triggers","pathname":"/bot-studio/triggers","siteSpaceId":"sitesp_rMBdL","description":"Learn how to set up bot triggers on DoubleTick. Define conditions like keywords, events, or user interactions to automate responses and customer support.","breadcrumbs":[{"label":"Bot Studio","icon":"robot"}]},{"id":"M73bzrJZxkrKz0l597Fy","title":"Lead from CTWA","pathname":"/bot-studio/triggers/lead-from-ctwa","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Bot Studio","icon":"robot"},{"label":"Triggers"}]},{"id":"RQY936fseCifTYnVQyvS","title":"Message from CTWA","pathname":"/bot-studio/triggers/message-from-ctwa","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Bot Studio","icon":"robot"},{"label":"Triggers"}]},{"id":"xj0a2h6qe2VO0RD6z5NA","title":"Difference Between Lead from CTWA vs Message from CTWA","pathname":"/bot-studio/triggers/difference-between-lead-from-ctwa-vs-message-from-ctwa","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Bot Studio","icon":"robot"},{"label":"Triggers"}]},{"id":"Wg3BHYsYEcRHQMigUIhu","title":"On Agent Assign","pathname":"/bot-studio/triggers/on-agent-assign","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Bot Studio","icon":"robot"},{"label":"Triggers"}]},{"id":"G0OLlJ7pxMMGiRqQZxwv","title":"On Attribute Changed","pathname":"/bot-studio/triggers/on-attribute-changed","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Bot Studio","icon":"robot"},{"label":"Triggers"}]},{"id":"VF402TNjmqZ1feKMW8cJ","title":"On Close Conversation","pathname":"/bot-studio/triggers/on-close-conversation","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Bot Studio","icon":"robot"},{"label":"Triggers"}]},{"id":"iCpd82LswoLMW1XUQGxC","title":"On First Daily Message","pathname":"/bot-studio/triggers/on-first-daily-message","siteSpaceId":"sitesp_rMBdL","description":"Learn how to use the On First Daily Message trigger for controlled daily customer engagement.","breadcrumbs":[{"label":"Bot Studio","icon":"robot"},{"label":"Triggers"}]},{"id":"QNf0Mg5iZN1In4U7IetZ","title":"On Message","pathname":"/bot-studio/triggers/on-message","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Bot Studio","icon":"robot"},{"label":"Triggers"}]},{"id":"WVrKUwutI3ceNAQsMhFr","title":"On New Lead","pathname":"/bot-studio/triggers/on-new-lead","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Bot Studio","icon":"robot"},{"label":"Triggers"}]},{"id":"Ot91P0o6FKkrQ64ntADl","title":"On New Row Google Sheet","pathname":"/bot-studio/triggers/on-new-row-google-sheet","siteSpaceId":"sitesp_rMBdL","description":"Learn how to use the On New Row Google Sheet trigger to automate WhatsApp outreach for spreadsheet-based leads.","breadcrumbs":[{"label":"Bot Studio","icon":"robot"},{"label":"Triggers"}]},{"id":"Bv6OrDs6ObGrWBv6Ww4O","title":"On Open Conversation","pathname":"/bot-studio/triggers/on-open-conversation","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Bot Studio","icon":"robot"},{"label":"Triggers"}]},{"id":"KIFgigQaL5ML99xyelBn","title":"On SLA breached","pathname":"/bot-studio/triggers/on-sla-breached","siteSpaceId":"sitesp_rMBdL","description":"Learn how to use the On SLA breached trigger to automate escalations when response or resolution SLAs are violated.","breadcrumbs":[{"label":"Bot Studio","icon":"robot"},{"label":"Triggers"}]},{"id":"yJ80fKN64KnCfGTod5Ty","title":"On Template Delivered","pathname":"/bot-studio/triggers/on-template-delivered","siteSpaceId":"sitesp_rMBdL","description":"Learn how to use the On Template Delivered trigger in Bot Studio to automatically reply when a customer clicks a button on your template, and how to run one bot across multiple WhatsApp numbers.","breadcrumbs":[{"label":"Bot Studio","icon":"robot"},{"label":"Triggers"}]},{"id":"CacVKTy3mJWHh11dsNgG","title":"On Webhook","pathname":"/bot-studio/triggers/on-webhook","siteSpaceId":"sitesp_rMBdL","description":"On Webhook is a bot trigger that lets DoubleTick start a journey and send platform event data whenever an external system or DoubleTick event calls a webhook URL.","breadcrumbs":[{"label":"Bot Studio","icon":"robot"},{"label":"Triggers"}]},{"id":"GMHcI9YuwK3LjoVY2VJ3","title":"How to configure and register a webhook","pathname":"/bot-studio/triggers/how-to-configure-and-register-a-webhook","siteSpaceId":"sitesp_rMBdL","description":"A step-by-step setup guide for generating a webhook in Bot Studio, registering it through the DoubleTick API, and testing it with Postman.","breadcrumbs":[{"label":"Bot Studio","icon":"robot"},{"label":"Triggers"}]},{"id":"gv3VrGEH9A4RQDuQzUhi","title":"On No Keyword Match","pathname":"/bot-studio/triggers/on-no-keyword-match","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Bot Studio","icon":"robot"},{"label":"Triggers"}]},{"id":"gGrRra1PvR9DOECDAGmM","title":"Actions","pathname":"/bot-studio/actions","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Bot Studio","icon":"robot"}]},{"id":"BJFqMmszECueO1vF9aiI","title":"Messaging","pathname":"/bot-studio/actions/messaging","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Bot Studio","icon":"robot"},{"label":"Actions"}]},{"id":"0hEsHFnSQTEFY8wxgcKa","title":"How to use Send Interactive List Messages action component","pathname":"/bot-studio/actions/messaging/how-to-use-send-interactive-list-messages-action-component","siteSpaceId":"sitesp_rMBdL","description":"Learn how to send interactive list messages on DoubleTick. Add headers, body, footers, and up to 10 buttons or sections to enhance customer engagement.","breadcrumbs":[{"label":"Bot Studio","icon":"robot"},{"label":"Actions"},{"label":"Messaging"}]},{"id":"zcoDr0x7VOtBNXhphymN","title":"How to Use the Send Location Action Component","pathname":"/bot-studio/actions/messaging/how-to-use-the-send-location-action-component","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Bot Studio","icon":"robot"},{"label":"Actions"},{"label":"Messaging"}]},{"id":"eYUrP3q01JYNNQPCLjUq","title":"How to Use the Send Message Action Component","pathname":"/bot-studio/actions/messaging/how-to-use-the-send-message-action-component","siteSpaceId":"sitesp_rMBdL","description":"Learn to send multimedia messages on DoubleTick. Include images, videos, and PDFs to share product info, engage users, and enhance your customer communication.","breadcrumbs":[{"label":"Bot Studio","icon":"robot"},{"label":"Actions"},{"label":"Messaging"}]},{"id":"QMFzM6qWXAij3CZxi6g2","title":"Dynamic List Messages in DoubleTick","pathname":"/bot-studio/actions/messaging/dynamic-list-messages-in-doubletick","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Bot Studio","icon":"robot"},{"label":"Actions"},{"label":"Messaging"}]},{"id":"Lr4LfgV9l7PK8nVjfJhx","title":"How to Use and Send Interactive Message Component in DoubleTick","pathname":"/bot-studio/actions/messaging/how-to-use-and-send-interactive-message-component-in-doubletick","siteSpaceId":"sitesp_rMBdL","description":"Learn how to send interactive messages on DoubleTick. Use up to three actionable buttons for shopping, appointment booking, and feedback collection.","breadcrumbs":[{"label":"Bot Studio","icon":"robot"},{"label":"Actions"},{"label":"Messaging"}]},{"id":"QbZoBTvFJl2f4kUKqLS2","title":"Why You Should Use “Send Interactive Message” Instead of “Send Template” in Bot Studio","pathname":"/bot-studio/actions/messaging/how-to-use-and-send-interactive-message-component-in-doubletick/why-you-should-use-send-interactive-message-instead-of-send-template-in-bot-studio","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Bot Studio","icon":"robot"},{"label":"Actions"},{"label":"Messaging"},{"label":"How to Use and Send Interactive Message Component in DoubleTick"}]},{"id":"U7mqAJzBMhpMNkpoUvOx","title":"Logic & Flow","pathname":"/bot-studio/actions/logic-and-flow","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Bot Studio","icon":"robot"},{"label":"Actions"}]},{"id":"j0zKHpJ8I4ubboUbO4kF","title":"Condition Action In Chat Bot","pathname":"/bot-studio/actions/logic-and-flow/condition-action-in-chat-bot","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Bot Studio","icon":"robot"},{"label":"Actions"},{"label":"Logic & Flow"}]},{"id":"ntIUbXjURZLC2LQLJ9zx","title":"How to use working hours action","pathname":"/bot-studio/actions/logic-and-flow/how-to-use-working-hours-action","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Bot Studio","icon":"robot"},{"label":"Actions"},{"label":"Logic & Flow"}]},{"id":"bk2McyjvUSUWJCJlgB2b","title":"How to Use Condition Action","pathname":"/bot-studio/actions/logic-and-flow/how-to-use-condition-action","siteSpaceId":"sitesp_rMBdL","description":"Learn how to use the condition action on DoubleTick. Set rules in automated workflows to make decisions based on specific conditions.","breadcrumbs":[{"label":"Bot Studio","icon":"robot"},{"label":"Actions"},{"label":"Logic & Flow"}]},{"id":"hVEzucwlNF7UaZz7lljt","title":"How to Set Time Delay on Chatbot","pathname":"/bot-studio/actions/logic-and-flow/how-to-set-time-delay-on-chatbot","siteSpaceId":"sitesp_rMBdL","description":"Learn to use the Time Delay action in DoubleTick chatbots. Add pauses between messages or actions for a smoother customer experience and better communication.","breadcrumbs":[{"label":"Bot Studio","icon":"robot"},{"label":"Actions"},{"label":"Logic & Flow"}]},{"id":"vHPFbWFEHr5tjvL9BSlV","title":"How to Set Wait Till Action on Chatbot","pathname":"/bot-studio/actions/logic-and-flow/how-to-set-wait-till-action-on-chatbot","siteSpaceId":"sitesp_rMBdL","description":"Learn how to use the Wait Till action in DoubleTick chatbots. Schedule actions for specific dates and times to automate reminders and enhance customer engagement.","breadcrumbs":[{"label":"Bot Studio","icon":"robot"},{"label":"Actions"},{"label":"Logic & Flow"}]},{"id":"IGsrGWafgFUt1QHsCLdz","title":"Repeat Every Week Trigger in Wait Till Action (Bot Studio)","pathname":"/bot-studio/actions/logic-and-flow/repeat-every-week-trigger-in-wait-till-action-bot-studio","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Bot Studio","icon":"robot"},{"label":"Actions"},{"label":"Logic & Flow"}]},{"id":"UbRQfKhibErxr8mPdk3c","title":"Customer Management","pathname":"/bot-studio/actions/customer-management","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Bot Studio","icon":"robot"},{"label":"Actions"}]},{"id":"F6U6hpi5TQJ7bwTaJNGw","title":"Assign Agent to Customer's Chat","pathname":"/bot-studio/actions/customer-management/assign-agent-to-customers-chat","siteSpaceId":"sitesp_rMBdL","description":"Learn how to assign agents to customer chats on DoubleTick. Use manual, automated, or random selection for efficient agent assignment based on customer actions.","breadcrumbs":[{"label":"Bot Studio","icon":"robot"},{"label":"Actions"},{"label":"Customer Management"}]},{"id":"7NXmEF8uPrERj6HO8ZYp","title":"How to use Assign Agent Action Component","pathname":"/bot-studio/actions/customer-management/how-to-use-assign-agent-action-component","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Bot Studio","icon":"robot"},{"label":"Actions"},{"label":"Customer Management"}]},{"id":"AhGftFzZWFXWpyAC3Hzz","title":"How to Use the Close Conversation Feature","pathname":"/bot-studio/actions/customer-management/how-to-use-the-close-conversation-feature","siteSpaceId":"sitesp_rMBdL","description":"Learn how to use the 'Close Conversation' feature on DoubleTick. Automate chat closures to prevent SLA breaches and manage resolved customer interactions.","breadcrumbs":[{"label":"Bot Studio","icon":"robot"},{"label":"Actions"},{"label":"Customer Management"}]},{"id":"gNTv0opRzsFJ4p7rApDb","title":"How to Set Tags","pathname":"/bot-studio/actions/customer-management/how-to-set-tags","siteSpaceId":"sitesp_rMBdL","description":"Learn to set Tags on DoubleTick to segment customers, personalize interactions, and automate categorization for better engagement and targeted marketing.","breadcrumbs":[{"label":"Bot Studio","icon":"robot"},{"label":"Actions"},{"label":"Customer Management"}]},{"id":"Z9oEIE1qAhiX6fNK6hhV","title":"How to Set Customer Attributes","pathname":"/bot-studio/actions/customer-management/how-to-set-customer-attributes","siteSpaceId":"sitesp_rMBdL","description":"Learn to store customer responses on DoubleTick using Customer Attributes. Capture and manage data for personalized interactions and future reference.","breadcrumbs":[{"label":"Bot Studio","icon":"robot"},{"label":"Actions"},{"label":"Customer Management"}]},{"id":"X8M7VO5ONnkUUtjCN9m1","title":"What is WhatsApp Opt-Out and How to Manage It","pathname":"/bot-studio/actions/customer-management/what-is-whatsapp-opt-out-and-how-to-manage-it","siteSpaceId":"sitesp_rMBdL","description":"Learn what is WhatsApp Opt-out and how to manage it on DoubleTick. Use our Opt-Out bot to allow users to remove themselves from conversations easily.","breadcrumbs":[{"label":"Bot Studio","icon":"robot"},{"label":"Actions"},{"label":"Customer Management"}]},{"id":"B221JCUH7NLcMKr4yiLC","title":"Data & APIs","pathname":"/bot-studio/actions/data-and-apis","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Bot Studio","icon":"robot"},{"label":"Actions"}]},{"id":"qTZQmd8gYP6BksCILTUW","title":"Format Date Action in DoubleTick Bot Studio","pathname":"/bot-studio/actions/data-and-apis/format-date-action-in-doubletick-bot-studio","siteSpaceId":"sitesp_rMBdL","description":"Make Your Bots Smarter with Clean, Consistent Date Handling","breadcrumbs":[{"label":"Bot Studio","icon":"robot"},{"label":"Actions"},{"label":"Data & APIs"}]},{"id":"w1oLiLAUKoOcbwqQfeQH","title":"How to use Call API component","pathname":"/bot-studio/actions/data-and-apis/how-to-use-call-api-component","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Bot Studio","icon":"robot"},{"label":"Actions"},{"label":"Data & APIs"}]},{"id":"smPzCtQRgdky3zRA2UBP","title":"Format Mobile Number Trigger in DoubleTick Bot Studio","pathname":"/bot-studio/actions/data-and-apis/format-mobile-number-trigger-in-doubletick-bot-studio","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Bot Studio","icon":"robot"},{"label":"Actions"},{"label":"Data & APIs"}]},{"id":"TveI6nFruN17a79FFQrA","title":"How to Set Up Google Sheet Action","pathname":"/bot-studio/actions/data-and-apis/how-to-set-up-google-sheet-action","siteSpaceId":"sitesp_rMBdL","description":"Learn how to use the Google Sheet action on DoubleTick. Seamlessly transfer and organize conversation data in Google Sheets for future reference and analysis.","breadcrumbs":[{"label":"Bot Studio","icon":"robot"},{"label":"Actions"},{"label":"Data & APIs"}]},{"id":"joDObxPLvlDAmuvfef4I","title":"Calls","pathname":"/bot-studio/actions/calls","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Bot Studio","icon":"robot"},{"label":"Actions"}]},{"id":"8yJPsVVg1JB0tRq19bVu","title":"How to Use the Ring Call Action in Bot","pathname":"/bot-studio/actions/calls/how-to-use-the-ring-call-action-in-bot","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Bot Studio","icon":"robot"},{"label":"Actions"},{"label":"Calls"}]},{"id":"BZ3pwgGtHd0XgD7pNKkT","title":"How to Trigger an AI Agent Call from Bot Studio","pathname":"/bot-studio/actions/calls/how-to-trigger-an-ai-agent-call-from-bot-studio","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Bot Studio","icon":"robot"},{"label":"Actions"},{"label":"Calls"}]},{"id":"FTpVi1kPLb5duh783lw1","title":"AI agent","pathname":"/doubletick-ai/ai-agent","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"DoubleTick AI","icon":"microchip-ai"}]},{"id":"Q9ZLFh8ALem5YhkjUcL6","title":"OpenAI Plans vs API Credits — Which One Should You Choose?","pathname":"/doubletick-ai/ai-agent/openai-plans-vs-api-credits-which-one-should-you-choose","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"DoubleTick AI","icon":"microchip-ai"},{"label":"AI agent"}]},{"id":"mRWep54EtlHKm0oSwQbx","title":"How Much Does One OpenAI API Call Cost?","pathname":"/doubletick-ai/ai-agent/how-much-does-one-openai-api-call-cost","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"DoubleTick AI","icon":"microchip-ai"},{"label":"AI agent"}]},{"id":"yhcqcX3hlaN3Q32GWRn3","title":"ChatGPT Plus vs Pro — Do They Include API Credits?","pathname":"/doubletick-ai/ai-agent/chatgpt-plus-vs-pro-do-they-include-api-credits","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"DoubleTick AI","icon":"microchip-ai"},{"label":"AI agent"}]},{"id":"h2n9YVlNrNzMTf1y5jeD","title":"How to Buy OpenAI API Credits and Add a Payment Method","pathname":"/doubletick-ai/ai-agent/how-to-buy-openai-api-credits-and-add-a-payment-method","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"DoubleTick AI","icon":"microchip-ai"},{"label":"AI agent"}]},{"id":"SkSvka2NWJRd3qWAtneg","title":"How to Create an OpenAI Secret API Key and Connect It to DoubleTick","pathname":"/doubletick-ai/ai-agent/how-to-create-an-openai-secret-api-key-and-connect-it-to-doubletick","siteSpaceId":"sitesp_rMBdL","description":"Follow these steps to generate a secure OpenAI API key and integrate it with DoubleTick.","breadcrumbs":[{"label":"DoubleTick AI","icon":"microchip-ai"},{"label":"AI agent"}]},{"id":"sXF9tbyEAUEiyaCHCC5a","title":"Getting Started with DoubleTick's AI Agent","pathname":"/doubletick-ai/ai-agent/getting-started-with-doubleticks-ai-agent","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"DoubleTick AI","icon":"microchip-ai"},{"label":"AI agent"}]},{"id":"KEkCdqtX9rAAkvFemb8m","title":"AI Agents: Page Overview and Management","pathname":"/doubletick-ai/ai-agent/ai-agents-page-overview-and-management","siteSpaceId":"sitesp_rMBdL","description":"Learn how to access the AI Agents page, find your agents, and manage, import, export, or duplicate them.","breadcrumbs":[{"label":"DoubleTick AI","icon":"microchip-ai"},{"label":"AI agent"}]},{"id":"V2sD3IwTrLcIuHfMrnL6","title":"How to Create a New AI Agent","pathname":"/doubletick-ai/ai-agent/how-to-create-a-new-ai-agent","siteSpaceId":"sitesp_rMBdL","description":"Learn how to create a new AI Agent from scratch, what you see inside an agent, and the five tabs you need to configure before going live.","breadcrumbs":[{"label":"DoubleTick AI","icon":"microchip-ai"},{"label":"AI agent"}]},{"id":"eBJ3XiWoBUkoIDSdEUHj","title":"Set up your AI agent's instructions","pathname":"/doubletick-ai/ai-agent/how-to-create-a-new-ai-agent/set-up-your-ai-agents-instructions","siteSpaceId":"sitesp_rMBdL","description":"Learn what the Instructions tab is, how to write a system prompt for your AI Agent, and how to use the text editor, formatting options, and content navigation.","breadcrumbs":[{"label":"DoubleTick AI","icon":"microchip-ai"},{"label":"AI agent"},{"label":"How to Create a New AI Agent"}]},{"id":"aTS9EO3b9U5BTru7mmgo","title":"Build your AI agent's knowledge base","pathname":"/doubletick-ai/ai-agent/how-to-create-a-new-ai-agent/build-your-ai-agents-knowledge-base","siteSpaceId":"sitesp_rMBdL","description":"Learn how to add FAQs, import FAQs in bulk, connect websites, upload files (PDF, Excel, CSV), and manage your agent's knowledge base so it can answer customer questions accurately.","breadcrumbs":[{"label":"DoubleTick AI","icon":"microchip-ai"},{"label":"AI agent"},{"label":"How to Create a New AI Agent"}]},{"id":"U6gLBnxDdOq7iQdpoDQw","title":"Give your AI agent tools to take action","pathname":"/doubletick-ai/ai-agent/how-to-create-a-new-ai-agent/give-your-ai-agent-tools-to-take-action","siteSpaceId":"sitesp_rMBdL","description":"Learn what tools are, the different types of tools available, and how to enable, disable, edit, and delete tools in your AI Agent.","breadcrumbs":[{"label":"DoubleTick AI","icon":"microchip-ai"},{"label":"AI agent"},{"label":"How to Create a New AI Agent"}]},{"id":"DR4vJxhjrqrOxOcGQPqx","title":"Bot tool","pathname":"/doubletick-ai/ai-agent/how-to-create-a-new-ai-agent/give-your-ai-agent-tools-to-take-action/bot-tool","siteSpaceId":"sitesp_rMBdL","description":"Learn what Bot Tools are, how to create them, how to add parameters, and how to build their Bot Studio journeys — with three real examples from simple to advanced.","breadcrumbs":[{"label":"DoubleTick AI","icon":"microchip-ai"},{"label":"AI agent"},{"label":"How to Create a New AI Agent"},{"label":"Give your AI agent tools to take action"}]},{"id":"5H8A30ciGkpr8b87dBTm","title":"API tool","pathname":"/doubletick-ai/ai-agent/how-to-create-a-new-ai-agent/give-your-ai-agent-tools-to-take-action/api-tool","siteSpaceId":"sitesp_rMBdL","description":"Learn what API Tools are, when to use them, how to create them, how to configure the API connection, and how to test them — with real examples for GET and POST requests.","breadcrumbs":[{"label":"DoubleTick AI","icon":"microchip-ai"},{"label":"AI agent"},{"label":"How to Create a New AI Agent"},{"label":"Give your AI agent tools to take action"}]},{"id":"cjKiytC52NI1r01Dknt5","title":"Pre-call tool","pathname":"/doubletick-ai/ai-agent/how-to-create-a-new-ai-agent/give-your-ai-agent-tools-to-take-action/pre-call-tool","siteSpaceId":"sitesp_rMBdL","description":"Learn how Pre-call Tools automatically retrieve caller background information from DoubleTick and external systems to deliver contextualized, personalized AI voice interactions.","breadcrumbs":[{"label":"DoubleTick AI","icon":"microchip-ai"},{"label":"AI agent"},{"label":"How to Create a New AI Agent"},{"label":"Give your AI agent tools to take action"}]},{"id":"y8fCEbKKiOvMeQjETKpL","title":"Improve your AI agent with unresolved intents","pathname":"/doubletick-ai/ai-agent/how-to-create-a-new-ai-agent/improve-your-ai-agent-with-unresolved-intents","siteSpaceId":"sitesp_rMBdL","description":"Learn what unresolved intents are, how to read the unresolved intents table, and how to use this tab to continuously improve your AI Agent's accuracy.","breadcrumbs":[{"label":"DoubleTick AI","icon":"microchip-ai"},{"label":"AI agent"},{"label":"How to Create a New AI Agent"}]},{"id":"PIHJ7V1xnUPVXN8VIB4a","title":"Configure your AI agent's settings","pathname":"/doubletick-ai/ai-agent/how-to-create-a-new-ai-agent/configure-your-ai-agents-settings","siteSpaceId":"sitesp_rMBdL","description":"Learn how to select the AI model, set conversation memory, configure reasoning effort, enable web search, set up the fallback behaviour, add custom fields, and configure voice settings.","breadcrumbs":[{"label":"DoubleTick AI","icon":"microchip-ai"},{"label":"AI agent"},{"label":"How to Create a New AI Agent"}]},{"id":"60sf9DUuoNQa2fOM867Y","title":"How to Monitor and Review Your Agent's Conversations","pathname":"/doubletick-ai/ai-agent/how-to-monitor-and-review-your-agents-conversations","siteSpaceId":"sitesp_rMBdL","description":"Learn how to access the Sessions tab, how to search and filter sessions, how to review a conversation in detail, and how to use session data to improve your agent.","breadcrumbs":[{"label":"DoubleTick AI","icon":"microchip-ai"},{"label":"AI agent"}]},{"id":"JFWBcLl6Ru6sWWeaWEk1","title":"AI calling","pathname":"/doubletick-ai/ai-calling","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"DoubleTick AI","icon":"microchip-ai"}]},{"id":"TGwf490K2GAhLLAN9p1G","title":"Getting Started with AI Calling: What You Need to Share Before Onboarding","pathname":"/doubletick-ai/ai-calling/getting-started-with-ai-calling-what-you-need-to-share-before-onboarding","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"DoubleTick AI","icon":"microchip-ai"},{"label":"AI calling"}]},{"id":"h5uPh6F6mnMCELsvysQD","title":"How to Create a Voice AI Agent in DoubleTick","pathname":"/doubletick-ai/ai-calling/how-to-create-a-voice-ai-agent-in-doubletick","siteSpaceId":"sitesp_rMBdL","description":"Learn how to create a Voice AI Agent that can handle customer calls automatically — from selecting the voice model and writing voice instructions to adding FAQs and configuring tools.","breadcrumbs":[{"label":"DoubleTick AI","icon":"microchip-ai"},{"label":"AI calling"}]},{"id":"sZzoQO7Vl2bmajxlMFKP","title":"How to Test Your Voice AI Agent","pathname":"/doubletick-ai/ai-calling/how-to-test-your-voice-ai-agent","siteSpaceId":"sitesp_rMBdL","description":"Learn how to test your Voice AI Agent by making a real call, what scenarios to test, and how to refine your agent based on the results.","breadcrumbs":[{"label":"DoubleTick AI","icon":"microchip-ai"},{"label":"AI calling"}]},{"id":"xtqlSpPhRZnJ8xJGcQRT","title":"How to Create WhatsApp Voice Call Campaigns","pathname":"/doubletick-ai/ai-calling/how-to-create-whatsapp-voice-call-campaigns","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"DoubleTick AI","icon":"microchip-ai"},{"label":"AI calling"}]},{"id":"CxyM8YuZlfwxd6bFTFlz","title":"AI Chat Summary","pathname":"/doubletick-ai/ai-chat-summary","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"DoubleTick AI","icon":"microchip-ai"}]},{"id":"ZGmc6CaYcoEU3y2JeZdf","title":"AI-Powered Truly Awaiting Reply","pathname":"/doubletick-ai/ai-powered-truly-awaiting-reply","siteSpaceId":"sitesp_rMBdL","description":"A Smarter Way to Manage Pending Conversations","breadcrumbs":[{"label":"DoubleTick AI","icon":"microchip-ai"}]},{"id":"iK6sRVICCRSghlJrOwFB","title":"Understanding AI custom field","pathname":"/doubletick-ai/understanding-ai-custom-field","siteSpaceId":"sitesp_rMBdL","description":"Learn what an AI custom field is, the problem it solves, how it works, and where you can use it across your business.","breadcrumbs":[{"label":"DoubleTick AI","icon":"microchip-ai"}]},{"id":"pJllWQhxztq0NGJJkuB2","title":"How to create an AI custom field","pathname":"/doubletick-ai/understanding-ai-custom-field/how-to-create-an-ai-custom-field","siteSpaceId":"sitesp_rMBdL","description":"Learn how to create an AI custom field in DoubleTick so AI can automatically scan your chats and calls, then update customer data for you.","breadcrumbs":[{"label":"DoubleTick AI","icon":"microchip-ai"},{"label":"Understanding AI custom field"}]},{"id":"U3AisZC9aqV3qw9EcK34","title":"How AI custom fields support business operations","pathname":"/doubletick-ai/understanding-ai-custom-field/how-ai-custom-fields-support-business-operations","siteSpaceId":"sitesp_rMBdL","description":"Learn how AI custom fields power segmentation, automation, analytics, and CX labeling, with industry-wise use cases and outcomes.","breadcrumbs":[{"label":"DoubleTick AI","icon":"microchip-ai"},{"label":"Understanding AI custom field"}]},{"id":"qYVBfmJCJGu0izHDy9qa","title":"CX Overview","pathname":"/doubletick-ai/cx-overview","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"DoubleTick AI","icon":"microchip-ai"}]},{"id":"pNAGhQTXiEGH2TPmqoxy","title":"How to Access CX Overview and Understand the Dashboard","pathname":"/doubletick-ai/cx-overview/how-to-access-cx-overview-and-understand-the-dashboard","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"DoubleTick AI","icon":"microchip-ai"},{"label":"CX Overview"}]},{"id":"W50L4N3XB2X9Sh2g0dcK","title":"How to Configure an AI Custom Field Issue in CX Overview","pathname":"/doubletick-ai/cx-overview/how-to-configure-an-ai-custom-field-issue-in-cx-overview","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"DoubleTick AI","icon":"microchip-ai"},{"label":"CX Overview"}]},{"id":"CcnC6llJKhxqSkmX8hL6","title":"How to create a custom trigger issue in CX overview","pathname":"/doubletick-ai/cx-overview/how-to-create-a-custom-trigger-issue-in-cx-overview","siteSpaceId":"sitesp_rMBdL","description":"Learn how to create a Custom Trigger issue in CX Overview so DoubleTick's AI can detect and flag any scenario you define, across chats and calls.","breadcrumbs":[{"label":"DoubleTick AI","icon":"microchip-ai"},{"label":"CX Overview"}]},{"id":"1EVgXzfU1orJOQLjf2ir","title":"AI Writing Assistance in Your Inbox","pathname":"/doubletick-ai/ai-writing-assistance-in-your-inbox","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"DoubleTick AI","icon":"microchip-ai"}]},{"id":"FH6vdidJLh3E7SH3TuD4","title":"What is Enterprise Analytics?","pathname":"/enterprise-analytics/what-is-enterprise-analytics","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Enterprise Analytics","icon":"chart-mixed"}]},{"id":"kJagS6vZSMAiDbhXW5ON","title":"Navigating Enterprise Analytics","pathname":"/enterprise-analytics/navigating-enterprise-analytics","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Enterprise Analytics","icon":"chart-mixed"}]},{"id":"0eEepi2wwoi4tXo00xaW","title":"Creating and Managing Dashboards","pathname":"/enterprise-analytics/creating-and-managing-dashboards","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Enterprise Analytics","icon":"chart-mixed"}]},{"id":"zHuf8d9fJqus5YNXdFpA","title":"How to Schedule Email Reports for Your Enterprise Dashboard","pathname":"/enterprise-analytics/how-to-schedule-email-reports-for-your-enterprise-dashboard","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Enterprise Analytics","icon":"chart-mixed"}]},{"id":"VsUkyunSKhHxko9gM0Ab","title":"Understanding the Reports Section","pathname":"/enterprise-analytics/understanding-the-reports-section","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Enterprise Analytics","icon":"chart-mixed"}]},{"id":"jYSfAop4mKZ1FDnsN9la","title":"Introduction to Segmentation Report","pathname":"/enterprise-analytics/introduction-to-segmentation-report","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Enterprise Analytics","icon":"chart-mixed"}]},{"id":"1pdCDLoq7yqVnD2wrO2u","title":"Understanding Type of Report in Segmentation Reports","pathname":"/enterprise-analytics/introduction-to-segmentation-report/understanding-type-of-report-in-segmentation-reports","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Enterprise Analytics","icon":"chart-mixed"},{"label":"Introduction to Segmentation Report"}]},{"id":"V3zllu2lYNqR9ZTMHzJC","title":"Understanding Metrics in Segmentation Reports","pathname":"/enterprise-analytics/introduction-to-segmentation-report/understanding-metrics-in-segmentation-reports","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Enterprise Analytics","icon":"chart-mixed"},{"label":"Introduction to Segmentation Report"}]},{"id":"OQvwUbBq9EjhbjPagjzc","title":"Understanding filters in Segmentation Reports","pathname":"/enterprise-analytics/introduction-to-segmentation-report/understanding-filters-in-segmentation-reports","siteSpaceId":"sitesp_rMBdL","description":"Learn how to use filters in Segmentation Reports to narrow your report data down to a specific agent, channel, customer segment, or tag.","breadcrumbs":[{"label":"Enterprise Analytics","icon":"chart-mixed"},{"label":"Introduction to Segmentation Report"}]},{"id":"ZVJysMv3i9ua58lawTUJ","title":"Understanding breakdowns in Segmentation Reports","pathname":"/enterprise-analytics/introduction-to-segmentation-report/understanding-breakdowns-in-segmentation-reports","siteSpaceId":"sitesp_rMBdL","description":"Learn how to use breakdowns to split your Segmentation Report data by dimensions like team member, channel, customer type, or tag.","breadcrumbs":[{"label":"Enterprise Analytics","icon":"chart-mixed"},{"label":"Introduction to Segmentation Report"}]},{"id":"scs3zENsfjgwMZwXUq0H","title":"Types of Segmentation Reports - MMR vs MLR","pathname":"/enterprise-analytics/introduction-to-segmentation-report/types-of-segmentation-reports-mmr-vs-mlr","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Enterprise Analytics","icon":"chart-mixed"},{"label":"Introduction to Segmentation Report"}]},{"id":"lJ5OGVqF6CFgF0aNPqXD","title":"Creating a Multi-Metric Segmentation Report (MMR)","pathname":"/enterprise-analytics/introduction-to-segmentation-report/creating-a-multi-metric-segmentation-report-mmr","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Enterprise Analytics","icon":"chart-mixed"},{"label":"Introduction to Segmentation Report"}]},{"id":"MAUsDZu59pGB7G8VXwxv","title":"Creating a Multi-Level Segmentation Report (MLR)","pathname":"/enterprise-analytics/introduction-to-segmentation-report/creating-a-multi-level-segmentation-report-mlr","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Enterprise Analytics","icon":"chart-mixed"},{"label":"Introduction to Segmentation Report"}]},{"id":"McJisro8lGRSe0A6ofgL","title":"Understanding the WhatsApp Groups Report","pathname":"/enterprise-analytics/introduction-to-segmentation-report/understanding-the-whatsapp-groups-report","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Enterprise Analytics","icon":"chart-mixed"},{"label":"Introduction to Segmentation Report"}]},{"id":"9VUwB0kgpUVxcO2naFIM","title":"Business Use Cases: Getting the Most Out of Segmentation Reports","pathname":"/enterprise-analytics/introduction-to-segmentation-report/business-use-cases-getting-the-most-out-of-segmentation-reports","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Enterprise Analytics","icon":"chart-mixed"},{"label":"Introduction to Segmentation Report"}]},{"id":"xb5gBZcMe4rNUFNst4xI","title":"Introduction to Funnel Report","pathname":"/enterprise-analytics/introduction-to-funnel-report","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Enterprise Analytics","icon":"chart-mixed"}]},{"id":"L1GWgMMR18NjHC5bYfO1","title":"How to Choose the Right Events When Building a Funnel","pathname":"/enterprise-analytics/introduction-to-funnel-report/how-to-choose-the-right-events-when-building-a-funnel","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Enterprise Analytics","icon":"chart-mixed"},{"label":"Introduction to Funnel Report"}]},{"id":"5GbzfmyCmzVbzyuK6MzX","title":"Understanding Events in Funnel Reports","pathname":"/enterprise-analytics/introduction-to-funnel-report/understanding-events-in-funnel-reports","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Enterprise Analytics","icon":"chart-mixed"},{"label":"Introduction to Funnel Report"}]},{"id":"p4qZNzqeL2W6bbka9J3W","title":"Creating a Funnel Report in Enterprise Analytics","pathname":"/enterprise-analytics/introduction-to-funnel-report/creating-a-funnel-report-in-enterprise-analytics","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Enterprise Analytics","icon":"chart-mixed"},{"label":"Introduction to Funnel Report"}]},{"id":"FE6Fq1GWgtfAGzXWywQG","title":"Applying Filters in Funnel Reports","pathname":"/enterprise-analytics/introduction-to-funnel-report/applying-filters-in-funnel-reports","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Enterprise Analytics","icon":"chart-mixed"},{"label":"Introduction to Funnel Report"}]},{"id":"cxska7DFoe7MWdWgJoxo","title":"Understanding Funnel Conversion Metrics","pathname":"/enterprise-analytics/introduction-to-funnel-report/understanding-funnel-conversion-metrics","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Enterprise Analytics","icon":"chart-mixed"},{"label":"Introduction to Funnel Report"}]},{"id":"8nyx32snmESwCGAO3rpA","title":"How to use breakdown to analyze and get insights","pathname":"/enterprise-analytics/introduction-to-funnel-report/how-to-use-breakdown-to-analyze-and-get-insights","siteSpaceId":"sitesp_rMBdL","description":"Learn how to use breakdowns in the funnel report to split your data by date, team member, or WhatsApp number, and how to open detailed reports and export custom fields.","breadcrumbs":[{"label":"Enterprise Analytics","icon":"chart-mixed"},{"label":"Introduction to Funnel Report"}]},{"id":"asjeSJOFuT4llHtWfgx8","title":"Common Funnel Analysis Mistakes and How to Avoid Them","pathname":"/enterprise-analytics/introduction-to-funnel-report/common-funnel-analysis-mistakes-and-how-to-avoid-them","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Enterprise Analytics","icon":"chart-mixed"},{"label":"Introduction to Funnel Report"}]},{"id":"wTO1Gj4tvUUqlTjbdhnY","title":"Powerful Funnel Reports You Can Build Using Funnel Analytics","pathname":"/enterprise-analytics/introduction-to-funnel-report/powerful-funnel-reports-you-can-build-using-funnel-analytics","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Enterprise Analytics","icon":"chart-mixed"},{"label":"Introduction to Funnel Report"}]},{"id":"Bs5q7KfknRcm8rvIRNii","title":"CTWA","pathname":"/click-to-whatsapp/ctwa","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Click to Whatsapp","icon":"whatsapp"}]},{"id":"KUGuRdyAXCLyNn76LWHJ","title":"Getting started with Click-to-WhatsApp (CTWA) ads","pathname":"/click-to-whatsapp/ctwa/getting-started-with-click-to-whatsapp-ctwa-ads","siteSpaceId":"sitesp_rMBdL","description":"Learn how to get started with Click-to-WhatsApp (CTWA) ads on Meta and DoubleTick, including what they are, why they work, and what you need before you begin.","breadcrumbs":[{"label":"Click to Whatsapp","icon":"whatsapp"},{"label":"CTWA"}]},{"id":"bP7VEDL9579OTfBlN2MY","title":"CTWA guide","pathname":"/click-to-whatsapp/ctwa/ctwa-guide","siteSpaceId":"sitesp_rMBdL","description":"Learn how to set up a Click-to-WhatsApp (CTWA) ad from start to finish, from preparing your Meta accounts to publishing the ad with your DoubleTick number.","breadcrumbs":[{"label":"Click to Whatsapp","icon":"whatsapp"},{"label":"CTWA"}]},{"id":"mkBnTUHpojEPOBXq5Xo7","title":"How to create or claim an ad account","pathname":"/click-to-whatsapp/ctwa/ctwa-guide/how-to-create-or-claim-an-ad-account","siteSpaceId":"sitesp_rMBdL","description":"Learn how to create a new Meta ad account or claim an existing one in your Business Portfolio, the first step to running Click-to-WhatsApp ads with DoubleTick.","breadcrumbs":[{"label":"Click to Whatsapp","icon":"whatsapp"},{"label":"CTWA"},{"label":"CTWA guide"}]},{"id":"6hv4kxPAhuQyc6imsCrk","title":"How to add your facebook page and WhatsApp API number","pathname":"/click-to-whatsapp/ctwa/ctwa-guide/how-to-add-your-facebook-page-and-whatsapp-api-number","siteSpaceId":"sitesp_rMBdL","description":"Learn how to add your Facebook Page to your Meta Business Portfolio and check that your DoubleTick WhatsApp API number (WABA) is linked, before you run Click-to-WhatsApp ads.","breadcrumbs":[{"label":"Click to Whatsapp","icon":"whatsapp"},{"label":"CTWA"},{"label":"CTWA guide"}]},{"id":"LUm4ukuWCfXaquloq8sc","title":"How to create your CTWA ad in META ads manager","pathname":"/click-to-whatsapp/ctwa/ctwa-guide/how-to-create-your-ctwa-ad-in-meta-ads-manager","siteSpaceId":"sitesp_rMBdL","description":"Learn how to create a Click-to-WhatsApp (CTWA) ad in Meta Ads Manager, from choosing the campaign objective to publishing the ad, and what happens when someone clicks it.","breadcrumbs":[{"label":"Click to Whatsapp","icon":"whatsapp"},{"label":"CTWA"},{"label":"CTWA guide"}]},{"id":"MXkLg2qjO1AGQSvDz3fX","title":"Understanding the 7-day free messaging window for CTWA leads","pathname":"/click-to-whatsapp/ctwa/understanding-the-7-day-free-messaging-window-for-ctwa-leads","siteSpaceId":"sitesp_rMBdL","description":"Learn how the 7-day free entry point window works for Click to WhatsApp ad leads, how to open it by replying within 24 hours, and what you can send for free while it is open.","breadcrumbs":[{"label":"Click to Whatsapp","icon":"whatsapp"},{"label":"CTWA"}]},{"id":"eye0KOu1jdqOwJ0UmD0I","title":"How to ensure CTWA ads only generate leads from the Facebook and Instagram","pathname":"/click-to-whatsapp/ctwa/how-to-ensure-ctwa-ads-only-generate-leads-from-the-facebook-and-instagram","siteSpaceId":"sitesp_rMBdL","description":"Learn how to set up placements in Meta Ads Manager so your Click-to-WhatsApp ads show only inside the Facebook and Instagram mobile apps, for better quality leads.","breadcrumbs":[{"label":"Click to Whatsapp","icon":"whatsapp"},{"label":"CTWA"}]},{"id":"3kVoGATlPZltLaLwckDU","title":"How to connect your lead generation ads to google sheets","pathname":"/click-to-whatsapp/ctwa/how-to-connect-your-lead-generation-ads-to-google-sheets","siteSpaceId":"sitesp_rMBdL","description":"Learn how to send leads from Meta Instant Forms straight into a Google Sheet automatically, and how to use those leads for WhatsApp follow-ups in DoubleTick.","breadcrumbs":[{"label":"Click to Whatsapp","icon":"whatsapp"},{"label":"CTWA"}]},{"id":"BS3MsTnjXAqTbH4MbBwT","title":"CTWA Retargeting","pathname":"/click-to-whatsapp/ctwa-retargeting","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Click to Whatsapp","icon":"whatsapp"}]},{"id":"GFq6s4XOA1TkXIZS2Db4","title":"What Is CTWA Retargeting and Why It Matters for Your Business","pathname":"/click-to-whatsapp/ctwa-retargeting/what-is-ctwa-retargeting-and-why-it-matters-for-your-business","siteSpaceId":"sitesp_rMBdL","description":"What Is CTWA Retargeting and Why It Matters for Your Business","breadcrumbs":[{"label":"Click to Whatsapp","icon":"whatsapp"},{"label":"CTWA Retargeting"}]},{"id":"wQd9Mu3JEN6E3wTjPwt1","title":"How DoubleTick Powers CTWA Retargeting","pathname":"/click-to-whatsapp/ctwa-retargeting/how-doubletick-powers-ctwa-retargeting","siteSpaceId":"sitesp_rMBdL","description":"Turning Conversations into Smart Marketing","breadcrumbs":[{"label":"Click to Whatsapp","icon":"whatsapp"},{"label":"CTWA Retargeting"}]},{"id":"79YkWZABOCSqmc8O7kC8","title":"Why Businesses Use CTWA Retargeting","pathname":"/click-to-whatsapp/ctwa-retargeting/why-businesses-use-ctwa-retargeting","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Click to Whatsapp","icon":"whatsapp"},{"label":"CTWA Retargeting"}]},{"id":"qY1VfOg3Ffx352vC1fyw","title":"How to Create a CTWA Custom Audience in Meta Ads Manager","pathname":"/click-to-whatsapp/ctwa-retargeting/how-to-create-a-ctwa-custom-audience-in-meta-ads-manager","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Click to Whatsapp","icon":"whatsapp"},{"label":"CTWA Retargeting"}]},{"id":"62w4M8rEVyA8cFH4RHm7","title":"Using Your CTWA Custom Audience in Meta Ads Manager","pathname":"/click-to-whatsapp/ctwa-retargeting/using-your-ctwa-custom-audience-in-meta-ads-manager","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Click to Whatsapp","icon":"whatsapp"},{"label":"CTWA Retargeting"}]},{"id":"YkvXHUMeyjyvDTdJWc7g","title":"Ads insights","pathname":"/click-to-whatsapp/ads-insights","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Click to Whatsapp","icon":"whatsapp"}]},{"id":"bPUW0Md8ckQsGlaXgbpz","title":"How to Connect Your Facebook Ads Insights in DoubleTick","pathname":"/click-to-whatsapp/ads-insights/how-to-connect-your-facebook-ads-insights-in-doubletick","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Click to Whatsapp","icon":"whatsapp"},{"label":"Ads insights"}]},{"id":"iKy0XoCkClMa4Upr7UyR","title":"Resolving the 'Your Facebook Account Must Be Confirmed/Verified' Error on Ads Insights Section","pathname":"/click-to-whatsapp/ads-insights/resolving-the-your-facebook-account-must-be-confirmed-verified-error-on-ads-insights-section","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Click to Whatsapp","icon":"whatsapp"},{"label":"Ads insights"}]},{"id":"t3RH4wbPJXphts2qh3GB","title":"Conversion API","pathname":"/click-to-whatsapp/conversion-api","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Click to Whatsapp","icon":"whatsapp"}]},{"id":"TCJ9A3PjMJz2VNGO3rye","title":"What is Conversions API and why it matters for CTWA ads","pathname":"/click-to-whatsapp/conversion-api/what-is-conversions-api-and-why-it-matters-for-ctwa-ads","siteSpaceId":"sitesp_rMBdL","description":"Learn how Conversions API (CAPI) in DoubleTick shares conversion events from your WhatsApp chats with Meta, so you can see which Click-to-WhatsApp ads bring qualified leads, bookings, and purchases.","breadcrumbs":[{"label":"Click to Whatsapp","icon":"whatsapp"},{"label":"Conversion API"}]},{"id":"5XkPxRp0be3rj8zV8kx8","title":"How to set up Conversions API to track CTWA conversions","pathname":"/click-to-whatsapp/conversion-api/how-to-set-up-conversions-api-to-track-ctwa-conversions","siteSpaceId":"sitesp_rMBdL","description":"Learn how to set up the Conversions API (CAPI) on DoubleTick step by step, so your Click-to-WhatsApp ads report real results like qualified leads, purchases, and bookings to Meta.","breadcrumbs":[{"label":"Click to Whatsapp","icon":"whatsapp"},{"label":"Conversion API"}]},{"id":"mqt97hZ8HZSjYJodwGx9","title":"How to fix Facebook conversion event error","pathname":"/click-to-whatsapp/conversion-api/how-to-fix-facebook-conversion-event-error","siteSpaceId":"sitesp_rMBdL","description":"Learn how to fix the Facebook Conversion Events error in your DoubleTick bot by connecting your dataset or pixel to your ad account in Meta Business Settings.","breadcrumbs":[{"label":"Click to Whatsapp","icon":"whatsapp"},{"label":"Conversion API"}]},{"id":"xeiSyp4x6TA7ozRs5Vet","title":"How to edit your Profile Details","pathname":"/settings/how-to-edit-your-profile-details","siteSpaceId":"sitesp_rMBdL","description":"Learn to update your profile details on DoubleTick. Easily edit your name, email, and phone number, to keep your account information accurate and up-to-date.","breadcrumbs":[{"label":"Settings","icon":"gear"}]},{"id":"G66REwjhwOa1B4hBmk21","title":"How to Set Your Primary WABA in DoubleTick","pathname":"/settings/how-to-edit-your-profile-details/how-to-set-your-primary-waba-in-doubletick","siteSpaceId":"sitesp_rMBdL","description":"Learn how to choose the primary WhatsApp Business Account for your DoubleTick workspace.","breadcrumbs":[{"label":"Settings","icon":"gear"},{"label":"How to edit your Profile Details"}]},{"id":"VQEnnyqxP8dSJoIss4CW","title":"Notifications","pathname":"/settings/notifications","siteSpaceId":"sitesp_rMBdL","description":"Configure DoubleTick push notifications and resolve common notification issues.","breadcrumbs":[{"label":"Settings","icon":"gear"}]},{"id":"BPKrX0SiySXucCL8ZEMz","title":"How to enable notifications","pathname":"/settings/notifications/how-to-enable-notifications","siteSpaceId":"sitesp_rMBdL","description":"Learn how to use DoubleTick notifications, enable in-app and push alerts on desktop, turn on the notification sound, and choose which events notify you.","breadcrumbs":[{"label":"Settings","icon":"gear"},{"label":"Notifications"}]},{"id":"Mit2TpsNp7UFstgIFZzs","title":"Troubleshooting Guide: Fixing DoubleTick App Notification Issues","pathname":"/settings/notifications/troubleshooting-guide-fixing-doubletick-app-notification-issues","siteSpaceId":"sitesp_rMBdL","description":"Troubleshoot common notification issues in the DoubleTick mobile app.","breadcrumbs":[{"label":"Settings","icon":"gear"},{"label":"Notifications"}]},{"id":"ZsAACjdyFSyt8sOWUt9r","title":"Push Notification Troubleshooting by Phone Model","pathname":"/settings/notifications/push-notification-troubleshooting-by-phone-model","siteSpaceId":"sitesp_rMBdL","description":"Resolve DoubleTick push notification issues for your phone model.","breadcrumbs":[{"label":"Settings","icon":"gear"},{"label":"Notifications"}]},{"id":"Aa52P4uYmCLHqUTGxGcu","title":"How to Set Up Low Wallet Balance Email Alerts in DoubleTick","pathname":"/settings/how-to-set-up-low-wallet-balance-email-alerts-in-doubletick","siteSpaceId":"sitesp_rMBdL","description":"Learn how to configure email alerts for low wallet balances in DoubleTick.","breadcrumbs":[{"label":"Settings","icon":"gear"}]},{"id":"xGhd0hiqnsnx0gy1MaqF","title":"How to set up channel disconnected email alerts","pathname":"/settings/how-to-set-up-channel-disconnected-email-alerts","siteSpaceId":"sitesp_rMBdL","description":"Learn how to get an email the moment Meta disconnects one of your WhatsApp channels, and how to choose who receives the alert and which channels it covers.","breadcrumbs":[{"label":"Settings","icon":"gear"}]},{"id":"cA7Ka4h6fXPSDNYHLsqY","title":"Manage Roles","pathname":"/settings/manage-roles","siteSpaceId":"sitesp_rMBdL","description":"Learn how to manage roles on DoubleTick. Restrict access to specific features based on team responsibilities, ensuring secure and efficient collaboration","breadcrumbs":[{"label":"Settings","icon":"gear"}]},{"id":"wQjI8lzJLeQcbVZlBCyG","title":"Understanding Roles and Types of Roles","pathname":"/settings/manage-roles/understanding-roles-and-types-of-roles","siteSpaceId":"sitesp_rMBdL","description":"Understand organization and channel roles, including default and custom role types.","breadcrumbs":[{"label":"Settings","icon":"gear"},{"label":"Manage Roles"}]},{"id":"dGnLpv82Hp5DHeGGDbBC","title":"How do you view Role Permissions and Duplicating Roles","pathname":"/settings/manage-roles/how-do-you-view-role-permissions-and-duplicating-roles","siteSpaceId":"sitesp_rMBdL","description":"Learn how to review role permissions and duplicate roles in DoubleTick.","breadcrumbs":[{"label":"Settings","icon":"gear"},{"label":"Manage Roles"}]},{"id":"6KIbwb2JKpklYlDrCoNe","title":"How to Change the Role of an Existing Team Member","pathname":"/settings/manage-roles/how-to-change-the-role-of-an-existing-team-member","siteSpaceId":"sitesp_rMBdL","description":"Learn how to change a team member's organization and channel roles.","breadcrumbs":[{"label":"Settings","icon":"gear"},{"label":"Manage Roles"}]},{"id":"5tifMva7HXawJ354WYIM","title":"Understanding Custom Role in DoubleTick and How Do You Create One?","pathname":"/settings/manage-roles/understanding-custom-role-in-doubletick-and-how-do-you-create-one","siteSpaceId":"sitesp_rMBdL","description":"Learn how custom organization and channel roles work and how to create them.","breadcrumbs":[{"label":"Settings","icon":"gear"},{"label":"Manage Roles"}]},{"id":"mjRAF4BpKorMHg5F5JzQ","title":"How to set permissions for custom organization role","pathname":"/settings/manage-roles/how-to-set-permissions-for-custom-organization-role","siteSpaceId":"sitesp_rMBdL","description":"Learn what each permission does in simple, beginner-friendly terms so you can build custom team roles with complete confidence.","breadcrumbs":[{"label":"Settings","icon":"gear"},{"label":"Manage Roles"}]},{"id":"Uls58dfg4RHnqR5f2eN3","title":"How to set permissions for custom channel role","pathname":"/settings/manage-roles/how-to-set-permissions-for-custom-channel-role","siteSpaceId":"sitesp_rMBdL","description":"Learn what each custom channel role permission allows in DoubleTick.","breadcrumbs":[{"label":"Settings","icon":"gear"},{"label":"Manage Roles"}]},{"id":"HtmcewlSFhZrunL9rH0V","title":"Understanding Chat Activity Logs in DoubleTick","pathname":"/settings/understanding-chat-activity-logs-in-doubletick","siteSpaceId":"sitesp_rMBdL","description":"See all actions taken by your team members and bots inside any chat","breadcrumbs":[{"label":"Settings","icon":"gear"}]},{"id":"xmWkxQRyc2ejJpzKsJNi","title":"How to Create and Use Custom Contact Fields","pathname":"/settings/how-to-create-and-use-custom-contact-fields","siteSpaceId":"sitesp_rMBdL","description":"Learn to create and manage custom contact fields on DoubleTick. Create, capture, edit and delete specific customer data with text, date, number, or list fields.","breadcrumbs":[{"label":"Settings","icon":"gear"}]},{"id":"3uu5ndpZLxzO9Py3lJcY","title":"How to use Custom Nested Fields for CRM-grade Data","pathname":"/settings/how-to-use-custom-nested-fields-for-crm-grade-data","siteSpaceId":"sitesp_rMBdL","description":"Learn how to use nested custom fields to store structured customer data.","breadcrumbs":[{"label":"Settings","icon":"gear"}]},{"id":"dfKWnZgupjZcEZpjnF2U","title":"How to Create and Use Multi-Select List in Custom Contact Fields","pathname":"/settings/how-to-create-and-use-multi-select-list-in-custom-contact-fields","siteSpaceId":"sitesp_rMBdL","description":"A Smarter, More Flexible Way to Capture Customer Preferences!","breadcrumbs":[{"label":"Settings","icon":"gear"}]},{"id":"2RgGGRFkJV6eAkaQtms4","title":"Create and Use Quick Replies","pathname":"/settings/create-and-use-quick-replies","siteSpaceId":"sitesp_rMBdL","description":"Learn to create and use quick replies on DoubleTick. Save time by setting up shortcuts for frequently sent messages, streamlining customer communication.","breadcrumbs":[{"label":"Settings","icon":"gear"}]},{"id":"IyHRa0LUC4VlqRuuyHtU","title":"How to Create and Use Quick Replies (with Media) on DoubleTick","pathname":"/settings/how-to-create-and-use-quick-replies-with-media-on-doubletick","siteSpaceId":"sitesp_rMBdL","description":"Learn how to create media quick replies for faster customer responses.","breadcrumbs":[{"label":"Settings","icon":"gear"}]},{"id":"B09fSjksxrCIgeVS0vay","title":"How to Delete Multiple Tags in DoubleTick","pathname":"/settings/how-to-delete-multiple-tags-in-doubletick","siteSpaceId":"sitesp_rMBdL","description":"Learn how to delete multiple customer tags in DoubleTick.","breadcrumbs":[{"label":"Settings","icon":"gear"}]},{"id":"tEyHZvV9bWAvlDL9nKCj","title":"Custom Events Guide","pathname":"/settings/custom-events-guide","siteSpaceId":"sitesp_rMBdL","description":"Understand custom events and use them to track customer actions in DoubleTick.","breadcrumbs":[{"label":"Settings","icon":"gear"}]},{"id":"Ihvciq0BatJBNu2Q9vCH","title":"How to use Custom Events in Bot studio and track them in Enterprise Analytics","pathname":"/settings/custom-events-guide/how-to-use-custom-events-in-bot-studio-and-track-them-in-enterprise-analytics","siteSpaceId":"sitesp_rMBdL","description":"Learn how to trigger custom events in Bot Studio and analyze them in Enterprise Analytics.","breadcrumbs":[{"label":"Settings","icon":"gear"},{"label":"Custom Events Guide"}]},{"id":"xX2AysDp5rUN9tSIsyWt","title":"Create a WhatsApp Widget on Website","pathname":"/settings/create-a-whatsapp-widget-on-website","siteSpaceId":"sitesp_rMBdL","description":"Learn how to create WhatsApp chat widgets on your website using DoubleTick. Enable real-time communication between website visitors and businesses.","breadcrumbs":[{"label":"Settings","icon":"gear"}]},{"id":"0aDCle4TiDKQfd5p2MJo","title":"How to Use Webhooks to Pass Events to Third-Party","pathname":"/settings/how-to-use-webhooks-to-pass-events-to-third-party","siteSpaceId":"sitesp_rMBdL","description":"Set up webhooks on DoubleTick to automate data exchange between applications. Integrate with third-party apps & use event-based triggers for real-time updates.","breadcrumbs":[{"label":"Settings","icon":"gear"}]},{"id":"8CLT4ywROtdTzdDtZhJM","title":"Enterprise Security","pathname":"/settings/enterprise-security","siteSpaceId":"sitesp_rMBdL","description":"Learn about DoubleTick enterprise security controls and related configuration options.","breadcrumbs":[{"label":"Settings","icon":"gear"}]},{"id":"YNm7FfPqYZvXWkSjKlgW","title":"Custom PII masking and blocking","pathname":"/settings/enterprise-security/custom-pii-masking-and-blocking","siteSpaceId":"sitesp_rMBdL","description":"Learn how DoubleTick’s Enterprise Security feature allows enterprise accounts to integrate a custom Security API to detect, mask, or block sensitive information (PII) in text messages and media files.","breadcrumbs":[{"label":"Settings","icon":"gear"},{"label":"Enterprise Security"}]},{"id":"bZ7Gr13WbX4WIp8lDEz9","title":"Enterprise security controls","pathname":"/settings/enterprise-security/enterprise-security-controls","siteSpaceId":"sitesp_rMBdL","description":"Learn how DoubleTick’s enterprise security validation helps protect your brand, maintain customer trust, and control your messaging operations automatically.","breadcrumbs":[{"label":"Settings","icon":"gear"},{"label":"Enterprise Security"}]},{"id":"vltOEG9NTWJBgBBvVvm9","title":"IP Access Control","pathname":"/settings/enterprise-security/ip-access-control","siteSpaceId":"sitesp_rMBdL","description":"Enterprise-Grade Security to Protect Your Workspace","breadcrumbs":[{"label":"Settings","icon":"gear"},{"label":"Enterprise Security"}]},{"id":"m72WCrML51qzVdrQjEsd","title":"Control Team Member Login Access with Device Management","pathname":"/settings/enterprise-security/control-team-member-login-access-with-device-management","siteSpaceId":"sitesp_rMBdL","description":"Learn how to control team member login access with device management.","breadcrumbs":[{"label":"Settings","icon":"gear"},{"label":"Enterprise Security"}]},{"id":"husFDQ9UFQiMZrBMGzts","title":"Developer Documentation","pathname":"/settings/developer-documentation","siteSpaceId":"sitesp_rMBdL","description":"Access DoubleTick developer resources for API keys, logs, and integrations.","breadcrumbs":[{"label":"Settings","icon":"gear"}]},{"id":"JvmraV79BtG1bLhD4amv","title":"How to Create and Manage Your API Key in DoubleTick","pathname":"/settings/developer-documentation/how-to-create-and-manage-your-api-key-in-doubletick","siteSpaceId":"sitesp_rMBdL","description":"Integrate third-party apps with DoubleTick using our Developer Documentation. Access API documentation and API keys for seamless integration and enhanced workflow efficiency.","breadcrumbs":[{"label":"Settings","icon":"gear"},{"label":"Developer Documentation"}]},{"id":"B7aUapUDVuOoHr9teDV4","title":"How to Regenerate Your API Key in DoubleTick","pathname":"/settings/developer-documentation/how-to-regenerate-your-api-key-in-doubletick","siteSpaceId":"sitesp_rMBdL","description":"Learn how to regenerate a DoubleTick API key securely.","breadcrumbs":[{"label":"Settings","icon":"gear"},{"label":"Developer Documentation"}]},{"id":"iTezbnlCighW64pQ8eiY","title":"How to view public API logs","pathname":"/settings/developer-documentation/how-to-view-public-api-logs","siteSpaceId":"sitesp_rMBdL","description":"Learn how to view, search, and troubleshoot API requests made using DoubleTick API keys and check request/response payloads, latency, and status codes.","breadcrumbs":[{"label":"Settings","icon":"gear"},{"label":"Developer Documentation"}]},{"id":"G3xshCMvwO1nROsHGUVB","title":"How to Set the Login OTP Delivery Method","pathname":"/settings/how-to-set-the-login-otp-delivery-method","siteSpaceId":"sitesp_rMBdL","description":"Learn how to choose the delivery method for DoubleTick login OTPs.","breadcrumbs":[{"label":"Settings","icon":"gear"}]},{"id":"GvoQ8XpyHSngQdSMhZ4c","title":"Single Sign-On (SSO) in DoubleTick","pathname":"/settings/single-sign-on-sso-in-doubletick","siteSpaceId":"sitesp_rMBdL","description":"Learn how Single Sign-On works in DoubleTick and configure SSO access.","breadcrumbs":[{"label":"Settings","icon":"gear"}]},{"id":"aLyapzh08GmojEdB4jxq","title":"Understanding DoubleTick API Rate Limits","pathname":"/settings/understanding-doubletick-api-rate-limits","siteSpaceId":"sitesp_rMBdL","description":"Understand DoubleTick API rate limits and plan reliable integrations.","breadcrumbs":[{"label":"Settings","icon":"gear"}]},{"id":"Iuf8lM8HfYZrikuGEjus","title":"How to Manage Channels","pathname":"/settings/how-to-manage-channels","siteSpaceId":"sitesp_rMBdL","description":"Learn to manage your WhatsApp Business Account (WABA) on DoubleTick. Access details, manage agents, update profiles, and control WABA status for optimal performance.","breadcrumbs":[{"label":"Settings","icon":"gear"}]},{"id":"GX5h2AbwvveTB2miu3NM","title":"How to Manage Billing & Invoices","pathname":"/settings/how-to-manage-billing-and-invoices","siteSpaceId":"sitesp_rMBdL","description":"Learn how to access and manage billing details, view transaction history, download invoices, and adjust your subscription plan on DoubleTick.","breadcrumbs":[{"label":"Settings","icon":"gear"}]},{"id":"By8Vfvcfgm23U3tURC9t","title":"How to Find the Invoice in DoubleTick","pathname":"/settings/how-to-manage-billing-and-invoices/how-to-find-the-invoice-in-doubletick","siteSpaceId":"sitesp_rMBdL","description":"Invoices are generated at the end of each month. Follow the steps below to  access your invoices quickly and easily","breadcrumbs":[{"label":"Settings","icon":"gear"},{"label":"How to Manage Billing & Invoices"}]},{"id":"2dMiRIUX7RK7sIC1KfNP","title":"How to Update Billing Details in DoubleTick","pathname":"/settings/how-to-manage-billing-and-invoices/how-to-update-billing-details-in-doubletick","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Settings","icon":"gear"},{"label":"How to Manage Billing & Invoices"}]},{"id":"1ch9JBbG1w8geNulP5Bs","title":"How to Change Your Primary Email ID or Mobile Number in Billing Records","pathname":"/settings/how-to-manage-billing-and-invoices/how-to-change-your-primary-email-id-or-mobile-number-in-billing-records","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Settings","icon":"gear"},{"label":"How to Manage Billing & Invoices"}]},{"id":"Fkt6l9F92zi92qoZCmus","title":"How to Update or Change Your Card Details for Billing on DoubleTick","pathname":"/settings/how-to-manage-billing-and-invoices/how-to-update-or-change-your-card-details-for-billing-on-doubletick","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Settings","icon":"gear"},{"label":"How to Manage Billing & Invoices"}]},{"id":"CEatkESALVYEN3k4ekB9","title":"Steps to Request a Missing Invoice","pathname":"/settings/how-to-manage-billing-and-invoices/steps-to-request-a-missing-invoice","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Settings","icon":"gear"},{"label":"How to Manage Billing & Invoices"}]},{"id":"x8zXshUS9x5nQaUX05U4","title":"How to Apply for a TDS Refund","pathname":"/settings/how-to-manage-billing-and-invoices/how-to-apply-for-a-tds-refund","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Settings","icon":"gear"},{"label":"How to Manage Billing & Invoices"}]},{"id":"6Nx0nj0xkvHXcTkAnpO9","title":"What is an SLA and How to Set Up a Default SLA on DoubleTick","pathname":"/settings/what-is-an-sla-and-how-to-set-up-a-default-sla-on-doubletick","siteSpaceId":"sitesp_rMBdL","description":"Learn how to set up and manage Service Level Agreements (SLAs) on DoubleTick.","breadcrumbs":[{"label":"Settings","icon":"gear"}]},{"id":"R0gnLUZcgzRNj9CxOP9G","title":"How to configure and use Multi - Channel-Level SLA with Escalations","pathname":"/settings/how-to-configure-and-use-multi-channel-level-sla-with-escalations","siteSpaceId":"sitesp_rMBdL","description":"Learn how to configure channel-level SLAs and escalation rules in DoubleTick.","breadcrumbs":[{"label":"Settings","icon":"gear"}]},{"id":"Cj9KRSTj9vW5puR5309x","title":"Integrations","pathname":"/settings/integrations","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Settings","icon":"gear"}]},{"id":"ZuGgrnOoeqkqT42Dg0Cm","title":"Shopify Integration","pathname":"/settings/integrations/shopify-integration","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Settings","icon":"gear"},{"label":"Integrations"}]},{"id":"5Jh955IpAhzilHrB7hdJ","title":"Tally Prime Integration","pathname":"/settings/integrations/tally-prime-integration","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Settings","icon":"gear"},{"label":"Integrations"}]},{"id":"r72OrRvNmwMEE4pCx5fu","title":"DoubleTick + Zoho CRM Chrome Extension","pathname":"/settings/integrations/doubletick-+-zoho-crm-chrome-extension","siteSpaceId":"sitesp_rMBdL","description":"The DoubleTick Chrome Extension lets you send WhatsApp messages to your leads directly from Zoho CRM — without switching tabs or opening a separate app.","breadcrumbs":[{"label":"Settings","icon":"gear"},{"label":"Integrations"}]},{"id":"5SvE6Fm59cGlSgAQsrqx","title":"Zoho CRM + DoubleTick IFrame Integration","pathname":"/settings/integrations/zoho-crm-+-doubletick-iframe-integration","siteSpaceId":"sitesp_rMBdL","description":"","breadcrumbs":[{"label":"Settings","icon":"gear"},{"label":"Integrations"}]},{"id":"ulS16K4kgjUtrv3bih4A","title":"How to Integrate QuickSell with DoubleTick","pathname":"/settings/integrations/how-to-integrate-quicksell-with-doubletick","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Settings","icon":"gear"},{"label":"Integrations"}]},{"id":"Ja2U8Vp4Joexc2DUsYtM","title":"DoubleTick – Zoho CRM Integration","pathname":"/settings/integrations/doubletick-zoho-crm-integration","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Settings","icon":"gear"},{"label":"Integrations"}]},{"id":"ZeVctq7iuHVa4Yqy4uNp","title":"WooCommerce Integration With DoubleTick!","pathname":"/settings/integrations/woocommerce-integration-with-doubletick","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Settings","icon":"gear"},{"label":"Integrations"}]},{"id":"QaHc8p6IZIc8G4jwCLzs","title":"How to set up working hours","pathname":"/settings/how-to-set-up-working-hours","siteSpaceId":"sitesp_rMBdL","description":"Learn how to configure organization-wide and custom working hours in DoubleTick to manage team availability, automate chat routing, auto-set offline statuses, and set up custom away messages.","breadcrumbs":[{"label":"Settings","icon":"gear"}]},{"id":"74cfsWSE6mpRWpP6qM60","title":"Custom automations","pathname":"/automations-and-integrations/custom-automations","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Automations & Integrations","icon":"gear-code"}]},{"id":"U92jQgtU5nSfm4oUwBrH","title":"How to Automatically Save Customer Documents to Google Drive using DoubleTick","pathname":"/automations-and-integrations/custom-automations/how-to-automatically-save-customer-documents-to-google-drive-using-doubletick","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Automations & Integrations","icon":"gear-code"},{"label":"Custom automations"}]},{"id":"AmCaK4c7nVgZwXPinBRu","title":"Automatically Fix Phone Numbers with Country Code in DoubleTick","pathname":"/automations-and-integrations/custom-automations/automatically-fix-phone-numbers-with-country-code-in-doubletick","siteSpaceId":"sitesp_rMBdL","description":"","breadcrumbs":[{"label":"Automations & Integrations","icon":"gear-code"},{"label":"Custom automations"}]},{"id":"YY4nlvpezDaWxiPBj1eb","title":"How To Capture Details Using Webhooks And Condition","pathname":"/automations-and-integrations/custom-automations/how-to-capture-details-using-webhooks-and-condition","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Automations & Integrations","icon":"gear-code"},{"label":"Custom automations"}]},{"id":"B6dUm5IWyI9ZdVVFUtO8","title":"How to Send Dynamic PDFs in a Template Header Using Bot Studio","pathname":"/automations-and-integrations/custom-automations/how-to-send-dynamic-pdfs-in-a-template-header-using-bot-studio","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Automations & Integrations","icon":"gear-code"},{"label":"Custom automations"}]},{"id":"YdkA54VRxzwPA2XRzMom","title":"How to Automate Reminders for Template Button  Selection in Your Bot","pathname":"/automations-and-integrations/custom-automations/how-to-automate-reminders-for-template-button-selection-in-your-bot","siteSpaceId":"sitesp_rMBdL","description":"","breadcrumbs":[{"label":"Automations & Integrations","icon":"gear-code"},{"label":"Custom automations"}]},{"id":"8QWYUaFD1BuSC1rnpqD9","title":"How to Record Customer Responses Using DoubleTick’s Bot Studio and  Google Sheets Integration","pathname":"/automations-and-integrations/custom-automations/how-to-record-customer-responses-using-doubleticks-bot-studio-and-google-sheets-integration","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Automations & Integrations","icon":"gear-code"},{"label":"Custom automations"}]},{"id":"JDZKPmhVL6tdI99vjDD1","title":"How to Notify Agents on WhatsApp When Assigned a Lead in DoubleTick","pathname":"/automations-and-integrations/custom-automations/how-to-notify-agents-on-whatsapp-when-assigned-a-lead-in-doubletick","siteSpaceId":"sitesp_rMBdL","description":"This article will help you in exploring how to notify an agent on WhatsApp when a conversation is assigned to them in DoubleTick CRM.","breadcrumbs":[{"label":"Automations & Integrations","icon":"gear-code"},{"label":"Custom automations"}]},{"id":"66Pfke0eoNUpqi12hIRT","title":"Automating WhatsApp messages on DoubleTick on column updates on Google Sheet","pathname":"/automations-and-integrations/custom-automations/automating-whatsapp-messages-on-doubletick-on-column-updates-on-google-sheet","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Automations & Integrations","icon":"gear-code"},{"label":"Custom automations"}]},{"id":"hsfni0p4PatiXTw0p4A7","title":"Appointment Booking on DoubleTick Using Zapier and Google Calendar","pathname":"/automations-and-integrations/custom-automations/appointment-booking-on-doubletick-using-zapier-and-google-calendar","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Automations & Integrations","icon":"gear-code"},{"label":"Custom automations"}]},{"id":"eWmXCngRp98UWSWcRVsN","title":"How to Integrate My Operator with DoubleTick via Webhook to Send Templates","pathname":"/automations-and-integrations/custom-automations/how-to-integrate-my-operator-with-doubletick-via-webhook-to-send-templates","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Automations & Integrations","icon":"gear-code"},{"label":"Custom automations"}]},{"id":"fVsYI4oWkrbTy2OpVctp","title":"Streamline Appointment Booking on DoubleTick Using Zapier and Google Calendar","pathname":"/automations-and-integrations/custom-automations/streamline-appointment-booking-on-doubletick-using-zapier-and-google-calendar","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Automations & Integrations","icon":"gear-code"},{"label":"Custom automations"}]},{"id":"A6ieXNwnrRrb84Zx560p","title":"How to Send Automatic Follow-Up Messages in Doubletick","pathname":"/automations-and-integrations/custom-automations/how-to-send-automatic-follow-up-messages-in-doubletick","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Automations & Integrations","icon":"gear-code"},{"label":"Custom automations"}]},{"id":"x689FT1AsWTfFUbP8Ouc","title":"Integration","pathname":"/automations-and-integrations/integration","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Automations & Integrations","icon":"gear-code"}]},{"id":"QWqIPXJCkbITDCk3G47t","title":"WooCommerce x DoubleTick","pathname":"/automations-and-integrations/integration/woocommerce-x-doubletick","siteSpaceId":"sitesp_rMBdL","description":"DoubleTick allows seamless integration with WooCommerce to automate responses and  workflows using webhooks. This guide walks you through setting up this integration step-by- step.","breadcrumbs":[{"label":"Automations & Integrations","icon":"gear-code"},{"label":"Integration"}]},{"id":"WORtioGVsAQ5uUxEPJ5O","title":"LeadSquared x DoubleTick","pathname":"/automations-and-integrations/integration/leadsquared-x-doubletick","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Automations & Integrations","icon":"gear-code"},{"label":"Integration"}]},{"id":"meNtVX135I64VvRb3DnG","title":"Indiamart x DoubleTick","pathname":"/automations-and-integrations/integration/indiamart-x-doubletick","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Automations & Integrations","icon":"gear-code"},{"label":"Integration"}]},{"id":"xIGqFNElkm7SBRelYOrz","title":"Bitrix24 x DoubleTick (Iframe)","pathname":"/automations-and-integrations/integration/bitrix24-x-doubletick-iframe","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Automations & Integrations","icon":"gear-code"},{"label":"Integration"}]},{"id":"z3HLvps2BSRtjLazMhwS","title":"CleverTap x DoubleTick","pathname":"/automations-and-integrations/integration/clevertap-x-doubletick","siteSpaceId":"sitesp_rMBdL","description":"A beginner-friendly guide to connecting CleverTap with DoubleTick for WhatsApp messaging","breadcrumbs":[{"label":"Automations & Integrations","icon":"gear-code"},{"label":"Integration"}]},{"id":"Dt7xppf5YUWPScLBWSBe","title":"WebEngage x DoubleTick","pathname":"/automations-and-integrations/integration/webengage-x-doubletick","siteSpaceId":"sitesp_rMBdL","description":"Learn how to connect WebEngage with DoubleTick so you can send WhatsApp campaigns from WebEngage through your DoubleTick WABA number and get delivery updates back.","breadcrumbs":[{"label":"Automations & Integrations","icon":"gear-code"},{"label":"Integration"}]},{"id":"qAdlu9DcsTd7nnVTPL5b","title":"Deep Linking into DoubleTick from any CRM","pathname":"/automations-and-integrations/integration/deep-linking-into-doubletick-from-any-crm","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Automations & Integrations","icon":"gear-code"},{"label":"Integration"}]},{"id":"8ZmxEafeb0bWe56qJwj8","title":"How to setup DoubleTick MCP server in Claude","pathname":"/automations-and-integrations/integration/how-to-setup-doubletick-mcp-server-in-claude","siteSpaceId":"sitesp_rMBdL","description":"Learn how to connect DoubleTick to Claude using the DoubleTick MCP server, so you can look up customers, check chats, and take actions on DoubleTick directly from a Claude conversation.","breadcrumbs":[{"label":"Automations & Integrations","icon":"gear-code"},{"label":"Integration"}]},{"id":"Kezyym1gaGtKs208eFQ8","title":"WhatsApp Business Platform pricing changes: changelog","pathname":"/whatsapp-business-api/whatsapp-business-platform-pricing-changes-changelog","siteSpaceId":"sitesp_rMBdL","description":"Learn how WhatsApp Business Platform pricing has changed over time, with the latest changes first.","breadcrumbs":[{"label":"WhatsAPP BUSINESS API","icon":"whatsapp"}]},{"id":"mRz2sEl0il8HNhoSv9q7","title":"How Conversation Charges Works","pathname":"/whatsapp-business-api/how-conversation-charges-works","siteSpaceId":"sitesp_rMBdL","description":"Learn how conversation charges work in WhatsApp API on DoubleTick. Understand how different template categories affect charges within the same 24-hour window.","breadcrumbs":[{"label":"WhatsAPP BUSINESS API","icon":"whatsapp"}]},{"id":"H2p8rGV9pQ3Gj6D17Ppp","title":"Manage and View Account Quality on Meta","pathname":"/whatsapp-business-api/manage-and-view-account-quality-on-meta","siteSpaceId":"sitesp_rMBdL","description":"Learn how to manage and view your account quality on Meta. Understand quality ratings, status impacts, and tips for maintaining high-quality ratings.","breadcrumbs":[{"label":"WhatsAPP BUSINESS API","icon":"whatsapp"}]},{"id":"ncQttPnuASSUQX6KTFJE","title":"Messaging Limits in WhatsApp API","pathname":"/whatsapp-business-api/messaging-limits-in-whatsapp-api","siteSpaceId":"sitesp_rMBdL","description":"Learn about WhatsApp API messaging limits, business-initiated conversations, criteria for increasing limits, and how quality ratings affect your limits.","breadcrumbs":[{"label":"WhatsAPP BUSINESS API","icon":"whatsapp"}]},{"id":"osUZJw0ywr2LbMegOSTE","title":"Country and regional restrictions on WhatsApp messaging","pathname":"/whatsapp-business-api/country-and-regional-restrictions-on-whatsapp-messaging","siteSpaceId":"sitesp_rMBdL","description":"Understand which countries and regions are blocked or restricted for WhatsApp Business Platform messaging, and how that affects DoubleTick users.","breadcrumbs":[{"label":"WhatsAPP BUSINESS API","icon":"whatsapp"}]},{"id":"csRyHmdmnNfczX1MTThi","title":"Upcoming Changes to WhatsApp Messaging Limits – Effective October 7, 2025","pathname":"/whatsapp-business-api/upcoming-changes-to-whatsapp-messaging-limits-effective-october-7-2025","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"WhatsAPP BUSINESS API","icon":"whatsapp"}]},{"id":"z5rtzTWvpg1VQiwDqADo","title":"Frictionless Messaging in DoubleTick","pathname":"/whatsapp-business-api/frictionless-messaging-in-doubletick","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"WhatsAPP BUSINESS API","icon":"whatsapp"}]},{"id":"DKrCpKqNjeWNQjAL4wEs","title":"Direct send guide","pathname":"/whatsapp-business-api/direct-send-guide","siteSpaceId":"sitesp_rMBdL","description":"Understand what Direct Send is, who's eligible, what it supports, and how it works alongside Frictionless Messaging on DoubleTick.","breadcrumbs":[{"label":"WhatsAPP BUSINESS API","icon":"whatsapp"}]},{"id":"LyYOtumJfxBOzQDgiAi0","title":"Template pacing and Business portfolio pacing","pathname":"/whatsapp-business-api/template-pacing-and-business-portfolio-pacing","siteSpaceId":"sitesp_rMBdL","description":"Learn what template pacing and business portfolio pacing are, why your WhatsApp messages may be delayed or dropped, and how to avoid it.","breadcrumbs":[{"label":"WhatsAPP BUSINESS API","icon":"whatsapp"}]},{"id":"H4YHiUZWuFXZ6oxofP6y","title":"Troubleshoot Common WhatsApp API Errors","pathname":"/troubleshoot-errors/troubleshoot-common-whatsapp-api-errors","siteSpaceId":"sitesp_rMBdL","description":"Find solutions for common WhatsApp API errors on DoubleTick, including account restrictions, message undeliverability, and template issues.","breadcrumbs":[{"label":"Troubleshoot Errors","icon":"circle-exclamation"}]},{"id":"9PNWEnLYMG6AfAKneInP","title":"WhatsApp Says “Temporarily Unavailable”?","pathname":"/troubleshoot-errors/troubleshoot-common-whatsapp-api-errors/whatsapp-says-temporarily-unavailable","siteSpaceId":"sitesp_rMBdL","description":"Here’s Exactly What It Means & How to Fix It (Step-by-Step","breadcrumbs":[{"label":"Troubleshoot Errors","icon":"circle-exclamation"},{"label":"Troubleshoot Common WhatsApp API Errors"}]},{"id":"fHbu34DSl1n88eWuRuML","title":"Unsupported Post Request Error in DoubleTick","pathname":"/troubleshoot-errors/troubleshoot-common-whatsapp-api-errors/unsupported-post-request-error-in-doubletick","siteSpaceId":"sitesp_rMBdL","description":"Unsupported Post Request Error in DoubleTick","breadcrumbs":[{"label":"Troubleshoot Errors","icon":"circle-exclamation"},{"label":"Troubleshoot Common WhatsApp API Errors"}]},{"id":"AM21kJeH9AIoJ9NxSUTo","title":"Fixing “Device time is not in sync with the Network” Error on Login Page","pathname":"/troubleshoot-errors/troubleshoot-common-whatsapp-api-errors/fixing-device-time-is-not-in-sync-with-the-network-error-on-login-page","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Troubleshoot Errors","icon":"circle-exclamation"},{"label":"Troubleshoot Common WhatsApp API Errors"}]},{"id":"O4PVMNPVPcjTRBN8AcMH","title":"WhatsApp API Error: 131016 / 503 – Service Unavailable","pathname":"/troubleshoot-errors/troubleshoot-common-whatsapp-api-errors/whatsapp-api-error-131016-503-service-unavailable","siteSpaceId":"sitesp_rMBdL","description":"WhatsApp API Error: 131016 / 503 – Service Unavailable","breadcrumbs":[{"label":"Troubleshoot Errors","icon":"circle-exclamation"},{"label":"Troubleshoot Common WhatsApp API Errors"}]},{"id":"gzwf6i9ctn1Q9BmeKnOf","title":"Why Customers See “Waiting for this message. This may take a while” on WhatsApp","pathname":"/troubleshoot-errors/troubleshoot-common-whatsapp-api-errors/why-customers-see-waiting-for-this-message.-this-may-take-a-while-on-whatsapp","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Troubleshoot Errors","icon":"circle-exclamation"},{"label":"Troubleshoot Common WhatsApp API Errors"}]},{"id":"RjHi1OqAuGc4ndDGEnIi","title":"Understanding the Error: “Business Eligibility Payment Issue” or “Unsupported Post Request”","pathname":"/troubleshoot-errors/troubleshoot-common-whatsapp-api-errors/understanding-the-error-business-eligibility-payment-issue-or-unsupported-post-request","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Troubleshoot Errors","icon":"circle-exclamation"},{"label":"Troubleshoot Common WhatsApp API Errors"}]},{"id":"lt4F2VYl7dgfBGWOXOm1","title":"What is Frequency Capping","pathname":"/troubleshoot-errors/troubleshoot-common-whatsapp-api-errors/what-is-frequency-capping","siteSpaceId":"sitesp_rMBdL","description":"Learn about Frequency Capping in WhatsApp API for marketing in India. Understand its impact on message limits, types affected, and how to adapt your strategy.","breadcrumbs":[{"label":"Troubleshoot Errors","icon":"circle-exclamation"},{"label":"Troubleshoot Common WhatsApp API Errors"}]},{"id":"Xk31nxnAccgdqvVlFAMN","title":"How Frequency Capping Works","pathname":"/troubleshoot-errors/troubleshoot-common-whatsapp-api-errors/what-is-frequency-capping/how-frequency-capping-works","siteSpaceId":"sitesp_rMBdL","description":"Discover how Frequency Capping in WhatsApp API is reshaping WhatsApp marketing. Learn its impact, benefits, and how to optimize your strategy with DoubleTick.","breadcrumbs":[{"label":"Troubleshoot Errors","icon":"circle-exclamation"},{"label":"Troubleshoot Common WhatsApp API Errors"},{"label":"What is Frequency Capping"}]},{"id":"b5LV0B2jjnslWkPJd2Ny","title":"Re-Engagement Error","pathname":"/troubleshoot-errors/troubleshoot-common-whatsapp-api-errors/re-engagement-error","siteSpaceId":"sitesp_rMBdL","description":"Learn how to fix the re-engagement error when you send a message to a customer, whether the 24-hour reply window has expired or is still open.","breadcrumbs":[{"label":"Troubleshoot Errors","icon":"circle-exclamation"},{"label":"Troubleshoot Common WhatsApp API Errors"}]},{"id":"LvmM383ojSTvzXYLGywk","title":"How to resolve the \"404 – File or Directory Not Found\" error  when exporting an Excel sheet?","pathname":"/troubleshoot-errors/troubleshoot-common-whatsapp-api-errors/how-to-resolve-the-404-file-or-directory-not-found-error-when-exporting-an-excel-sheet","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Troubleshoot Errors","icon":"circle-exclamation"},{"label":"Troubleshoot Common WhatsApp API Errors"}]},{"id":"kF71pbjMD1NxVNsCPZqw","title":"How to Resolve the \"Please Fill All Fields\" Error in Templates On DoubleTick","pathname":"/troubleshoot-errors/troubleshoot-common-whatsapp-api-errors/how-to-resolve-the-please-fill-all-fields-error-in-templates-on-doubletick","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Troubleshoot Errors","icon":"circle-exclamation"},{"label":"Troubleshoot Common WhatsApp API Errors"}]},{"id":"qtzH5Hg0zEDZ2CoLA13H","title":"Understanding the Meta Error: New English Content Cannot Be Added While the Existing English Content","pathname":"/troubleshoot-errors/troubleshoot-common-whatsapp-api-errors/understanding-the-meta-error-new-english-content-cannot-be-added-while-the-existing-english-content","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Troubleshoot Errors","icon":"circle-exclamation"},{"label":"Troubleshoot Common WhatsApp API Errors"}]},{"id":"Lep6hA2GdoxHBZknLaMD","title":"Per-User Marketing Template Message Limits","pathname":"/troubleshoot-errors/troubleshoot-common-whatsapp-api-errors/per-user-marketing-template-message-limits","siteSpaceId":"sitesp_rMBdL","description":"WhatsApp limits the number of marketing template messages a user can receive to maximize engagement, improve user experience, and reduce message fatigue","breadcrumbs":[{"label":"Troubleshoot Errors","icon":"circle-exclamation"},{"label":"Troubleshoot Common WhatsApp API Errors"}]},{"id":"GtpBRPvtPeK5jvOx1Tcp","title":"Understanding the Error: “User is not a member of the team”","pathname":"/troubleshoot-errors/troubleshoot-common-whatsapp-api-errors/understanding-the-error-user-is-not-a-member-of-the-team","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Troubleshoot Errors","icon":"circle-exclamation"},{"label":"Troubleshoot Common WhatsApp API Errors"}]},{"id":"rERxwxjk5aF9X61AMzCU","title":"How To Troubleshoot the \"Spam Rate Limit Hit\" Error in DoubleTick","pathname":"/troubleshoot-errors/troubleshoot-common-whatsapp-api-errors/how-to-troubleshoot-the-spam-rate-limit-hit-error-in-doubletick","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Troubleshoot Errors","icon":"circle-exclamation"},{"label":"Troubleshoot Common WhatsApp API Errors"}]},{"id":"CZv9Mvl7z9Ki5k4Nw2rq","title":"How to Link Your WhatsApp API Phone Number to a Facebook Page","pathname":"/troubleshoot-errors/troubleshoot-common-whatsapp-api-errors/how-to-link-your-whatsapp-api-phone-number-to-a-facebook-page","siteSpaceId":"sitesp_rMBdL","description":"Connect your WhatsApp Business API phone number to your Facebook Page for seamless customer interaction through buttons, contact info, and ads","breadcrumbs":[{"label":"Troubleshoot Errors","icon":"circle-exclamation"},{"label":"Troubleshoot Common WhatsApp API Errors"}]},{"id":"qnJXrbSm8fW3CADNts3J","title":"Understanding the “Only 30 Groups Can Be Created at One Time” Error in DoubleTick","pathname":"/troubleshoot-errors/troubleshoot-common-whatsapp-api-errors/how-to-link-your-whatsapp-api-phone-number-to-a-facebook-page/understanding-the-only-30-groups-can-be-created-at-one-time-error-in-doubletick","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Troubleshoot Errors","icon":"circle-exclamation"},{"label":"Troubleshoot Common WhatsApp API Errors"},{"label":"How to Link Your WhatsApp API Phone Number to a Facebook Page"}]},{"id":"YSjMwQt080qM1mm5EyvN","title":"Understanding Error 131064 — Messaging Limit Reached Due to Template Classification Violations","pathname":"/troubleshoot-errors/troubleshoot-common-whatsapp-api-errors/understanding-error-131064-messaging-limit-reached-due-to-template-classification-violations","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Troubleshoot Errors","icon":"circle-exclamation"},{"label":"Troubleshoot Common WhatsApp API Errors"}]},{"id":"GWgfRvzCKdfoudThMdID","title":"Why Do I See a Difference Between META Ad Clicks and Chats Initiated on DoubleTick?","pathname":"/troubleshoot-errors/troubleshoot-common-whatsapp-api-errors/why-do-i-see-a-difference-between-meta-ad-clicks-and-chats-initiated-on-doubletick","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Troubleshoot Errors","icon":"circle-exclamation"},{"label":"Troubleshoot Common WhatsApp API Errors"}]},{"id":"Kc0rk2XvUaL28oRLXLfQ","title":"Understanding WhatsApp Error Code 131056 (Pair Rate Limit)","pathname":"/troubleshoot-errors/troubleshoot-common-whatsapp-api-errors/understanding-whatsapp-error-code-131056-pair-rate-limit","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Troubleshoot Errors","icon":"circle-exclamation"},{"label":"Troubleshoot Common WhatsApp API Errors"}]},{"id":"OR77BlSCWj5RQluqAVLG","title":"Error: Message Can’t Be Displayed on WhatsApp Web/Desktop","pathname":"/troubleshoot-errors/troubleshoot-common-whatsapp-api-errors/error-message-cant-be-displayed-on-whatsapp-web-desktop","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Troubleshoot Errors","icon":"circle-exclamation"},{"label":"Troubleshoot Common WhatsApp API Errors"}]},{"id":"nKzOOozCMApbvwInUf0E","title":"Troubleshooting Guide for “Failed to fetch” Error on DoubleTick Login","pathname":"/troubleshoot-errors/troubleshoot-common-whatsapp-api-errors/troubleshooting-guide-for-failed-to-fetch-error-on-doubletick-login","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Troubleshoot Errors","icon":"circle-exclamation"},{"label":"Troubleshoot Common WhatsApp API Errors"}]},{"id":"75JuUciz9lWh6dVnX9rp","title":"Understanding Unsupported WhatsApp Message Formats in DoubleTick","pathname":"/troubleshoot-errors/troubleshoot-common-whatsapp-api-errors/understanding-unsupported-whatsapp-message-formats-in-doubletick","siteSpaceId":"sitesp_rMBdL","description":"This article explores the reasons behind unsupported messages and provides insights on how to manage them effectively","breadcrumbs":[{"label":"Troubleshoot Errors","icon":"circle-exclamation"},{"label":"Troubleshoot Common WhatsApp API Errors"}]},{"id":"fNTmlqpqDTvz0vUpMlb6","title":"Understanding and Troubleshooting the \"New Bot Failure Alert\" Email","pathname":"/troubleshoot-errors/troubleshoot-common-whatsapp-api-errors/understanding-and-troubleshooting-the-new-bot-failure-alert-email","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Troubleshoot Errors","icon":"circle-exclamation"},{"label":"Troubleshoot Common WhatsApp API Errors"}]},{"id":"yUPYAogWwxjebtI1ygpl","title":"How To Login To DoubleTick","pathname":"/troubleshoot-errors/troubleshoot-common-whatsapp-api-errors/how-to-login-to-doubletick","siteSpaceId":"sitesp_rMBdL","description":"Logging in using OTP is a simple and secure process.","breadcrumbs":[{"label":"Troubleshoot Errors","icon":"circle-exclamation"},{"label":"Troubleshoot Common WhatsApp API Errors"}]},{"id":"o3FdhPNiGD0g37hG7Ubw","title":"How To Logout From DoubleTick","pathname":"/troubleshoot-errors/troubleshoot-common-whatsapp-api-errors/how-to-logout-from-doubletick","siteSpaceId":"sitesp_rMBdL","description":"Logging out of DoubleTick is a straightforward process. Follow the steps below to sign out of your account:","breadcrumbs":[{"label":"Troubleshoot Errors","icon":"circle-exclamation"},{"label":"Troubleshoot Common WhatsApp API Errors"}]},{"id":"HzTqQvp5SUmRSyGlXfPw","title":"Meta Pauses WhatsApp Marketing Messages for U.S. Customers","pathname":"/troubleshoot-errors/troubleshoot-common-whatsapp-api-errors/meta-pauses-whatsapp-marketing-messages-for-u.s.-customers","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Troubleshoot Errors","icon":"circle-exclamation"},{"label":"Troubleshoot Common WhatsApp API Errors"}]},{"id":"TpopBYTead99z2inIBgi","title":"Stay Ahead with WhatsApp: Important Updates from Meta","pathname":"/troubleshoot-errors/troubleshoot-common-whatsapp-api-errors/stay-ahead-with-whatsapp-important-updates-from-meta","siteSpaceId":"sitesp_rMBdL","description":"Effective from April 1 2025","breadcrumbs":[{"label":"Troubleshoot Errors","icon":"circle-exclamation"},{"label":"Troubleshoot Common WhatsApp API Errors"}]},{"id":"l9PBJasU1vG0jderqbRO","title":"Marketing Messages Lite (MM Lite): All You Need to Know","pathname":"/troubleshoot-errors/troubleshoot-common-whatsapp-api-errors/marketing-messages-lite-mm-lite-all-you-need-to-know","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Troubleshoot Errors","icon":"circle-exclamation"},{"label":"Troubleshoot Common WhatsApp API Errors"}]},{"id":"N170CNA0q9PHFq05EDbq","title":"Template Undeliverable Error When Sending from Cloud API to a CoEx Number","pathname":"/troubleshoot-errors/troubleshoot-common-whatsapp-api-errors/template-undeliverable-error-when-sending-from-cloud-api-to-a-coex-number","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Troubleshoot Errors","icon":"circle-exclamation"},{"label":"Troubleshoot Common WhatsApp API Errors"}]},{"id":"bJOIVAXSBqFXMT7P41mU","title":"Advanced troubleshooting & pro tips","pathname":"/troubleshoot-errors/advanced-troubleshooting-and-pro-tips","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Troubleshoot Errors","icon":"circle-exclamation"}]},{"id":"FTSlUSsr1o8QHTBCR2yp","title":"Unable to Receive OTP on WhatsApp Business App? Here’s What to Do","pathname":"/troubleshoot-errors/advanced-troubleshooting-and-pro-tips/unable-to-receive-otp-on-whatsapp-business-app-heres-what-to-do","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Troubleshoot Errors","icon":"circle-exclamation"},{"label":"Advanced troubleshooting & pro tips"}]},{"id":"jgRwc3obQyWtilULmAsA","title":"Meta Business Suite: Advanced Verification & Risk Mitigation Guide","pathname":"/troubleshoot-errors/advanced-troubleshooting-and-pro-tips/meta-business-suite-advanced-verification-and-risk-mitigation-guide","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Troubleshoot Errors","icon":"circle-exclamation"},{"label":"Advanced troubleshooting & pro tips"}]},{"id":"0VAw3fIs7UBN26MmI6ay","title":"Advanced Identity & Profile Security Protocol (India)","pathname":"/troubleshoot-errors/advanced-troubleshooting-and-pro-tips/meta-business-suite-advanced-verification-and-risk-mitigation-guide/advanced-identity-and-profile-security-protocol-india","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Troubleshoot Errors","icon":"circle-exclamation"},{"label":"Advanced troubleshooting & pro tips"},{"label":"Meta Business Suite: Advanced Verification & Risk Mitigation Guide"}]},{"id":"lmaohzPJFhsXMsjwwsA9","title":"Common Ban Triggers (What to Avoid)","pathname":"/troubleshoot-errors/advanced-troubleshooting-and-pro-tips/meta-business-suite-advanced-verification-and-risk-mitigation-guide/common-ban-triggers-what-to-avoid","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Troubleshoot Errors","icon":"circle-exclamation"},{"label":"Advanced troubleshooting & pro tips"},{"label":"Meta Business Suite: Advanced Verification & Risk Mitigation Guide"}]},{"id":"z5du4PvIq713HFAwOAXz","title":"Administrative Governance Requirements","pathname":"/troubleshoot-errors/advanced-troubleshooting-and-pro-tips/meta-business-suite-advanced-verification-and-risk-mitigation-guide/administrative-governance-requirements","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Troubleshoot Errors","icon":"circle-exclamation"},{"label":"Advanced troubleshooting & pro tips"},{"label":"Meta Business Suite: Advanced Verification & Risk Mitigation Guide"}]},{"id":"igfUF5ASIspWp8aBpqZN","title":"Messaging & Broadcast Compliance","pathname":"/troubleshoot-errors/advanced-troubleshooting-and-pro-tips/meta-business-suite-advanced-verification-and-risk-mitigation-guide/messaging-and-broadcast-compliance","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Troubleshoot Errors","icon":"circle-exclamation"},{"label":"Advanced troubleshooting & pro tips"},{"label":"Meta Business Suite: Advanced Verification & Risk Mitigation Guide"}]},{"id":"dN45CSuVx7Zu360NEfY3","title":"Recovery Protocol (If Something Goes Wrong)","pathname":"/troubleshoot-errors/advanced-troubleshooting-and-pro-tips/meta-business-suite-advanced-verification-and-risk-mitigation-guide/recovery-protocol-if-something-goes-wrong","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Troubleshoot Errors","icon":"circle-exclamation"},{"label":"Advanced troubleshooting & pro tips"},{"label":"Meta Business Suite: Advanced Verification & Risk Mitigation Guide"}]},{"id":"RGWdbGskG1U1HC8L9yH2","title":"Getting Started with Co-Existence","pathname":"/co-existence/getting-started-with-co-existence","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Co-Existence","icon":"whatsapp"}]},{"id":"JQnY5w43raxKJZUY1kNd","title":"How to Onboard a WhatsApp Business Phone Number on Coex","pathname":"/co-existence/how-to-onboard-a-whatsapp-business-phone-number-on-coex","siteSpaceId":"sitesp_rMBdL","description":"Learn how to connect an existing WhatsApp Business number to DoubleTick using Coexistence (Embedded Signup), from logging in to confirming a successful connection.","breadcrumbs":[{"label":"Co-Existence","icon":"whatsapp"}]},{"id":"2An2uCUUcyoymeZvpFkU","title":"Benefits of Co-Existence with DoubleTick","pathname":"/co-existence/benefits-of-co-existence-with-doubletick","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Co-Existence","icon":"whatsapp"}]},{"id":"73WZFzluDDh3EuqUAXso","title":"Limitations & Restrictions of Co-Existence","pathname":"/co-existence/limitations-and-restrictions-of-co-existence","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Co-Existence","icon":"whatsapp"}]},{"id":"pMxjwnZ63AR9FVwAHr9K","title":"Co-Existence vs WhatsApp Business API","pathname":"/co-existence/co-existence-vs-whatsapp-business-api","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Co-Existence","icon":"whatsapp"}]},{"id":"OiCeerhocZPCtdyKwBgB","title":"FAQs – WhatsApp Coexistence with DoubleTick","pathname":"/co-existence/faqs-whatsapp-coexistence-with-doubletick","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Co-Existence","icon":"whatsapp"}]},{"id":"IjzyWEJMiv4Tx1wsvLda","title":"Webhooks","pathname":"/webhooks-and-public-api/webhooks","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Webhooks and public API","icon":"webhook"}]},{"id":"1IHB1sMp9nKMTRudNUZ8","title":"Understanding and Using Webhooks in DoubleTick","pathname":"/webhooks-and-public-api/webhooks/understanding-and-using-webhooks-in-doubletick","siteSpaceId":"sitesp_rMBdL","description":"Your systems, talking to each other — automatically.","breadcrumbs":[{"label":"Webhooks and public API","icon":"webhook"},{"label":"Webhooks"}]},{"id":"8biomTAqeA02AMljPPtL","title":"Webhook Delivery Logs — How to Monitor and Debug Your Webhook Events","pathname":"/webhooks-and-public-api/webhooks/webhook-delivery-logs-how-to-monitor-and-debug-your-webhook-events","siteSpaceId":"sitesp_rMBdL","description":"Learn how to access webhook delivery logs, understand delivery statuses, filter logs, and troubleshoot failed deliveries","breadcrumbs":[{"label":"Webhooks and public API","icon":"webhook"},{"label":"Webhooks"}]},{"id":"pzfwSyD9HYHWwTrfxkqr","title":"How to use Message Status Update Webhook","pathname":"/webhooks-and-public-api/webhooks/how-to-use-message-status-update-webhook","siteSpaceId":"sitesp_rMBdL","description":"Track every message you send — including sent, delivered, read, and failed status","breadcrumbs":[{"label":"Webhooks and public API","icon":"webhook"},{"label":"Webhooks"}]},{"id":"t9Bv9uFk3ICRivwA7yMa","title":"How to use Template Website Button Clicked Webhook in DoubleTick","pathname":"/webhooks-and-public-api/webhooks/how-to-use-template-website-button-clicked-webhook-in-doubletick","siteSpaceId":"sitesp_rMBdL","description":"Know Exactly Who Clicked Your Link, When, and From Where — the Moment It Happens","breadcrumbs":[{"label":"Webhooks and public API","icon":"webhook"},{"label":"Webhooks"}]},{"id":"1iv6KwoYp8NomHfL2nVk","title":"How to use Message Received Webhook","pathname":"/webhooks-and-public-api/webhooks/how-to-use-message-received-webhook","siteSpaceId":"sitesp_rMBdL","description":"Capture every incoming message and take instant action","breadcrumbs":[{"label":"Webhooks and public API","icon":"webhook"},{"label":"Webhooks"}]},{"id":"hIxn7oNlJHBSlunAZqWK","title":"How to use Chat Assigned to Agent Webhook","pathname":"/webhooks-and-public-api/webhooks/how-to-use-chat-assigned-to-agent-webhook","siteSpaceId":"sitesp_rMBdL","description":"Track when conversations are assigned to agents in real time","breadcrumbs":[{"label":"Webhooks and public API","icon":"webhook"},{"label":"Webhooks"}]},{"id":"2sPDbUQNfdpEPXP964aa","title":"How to use Chat Unassigned Webhook","pathname":"/webhooks-and-public-api/webhooks/how-to-use-chat-unassigned-webhook","siteSpaceId":"sitesp_rMBdL","description":"Track Every Conversation That Goes Unattended — the Moment It Happens","breadcrumbs":[{"label":"Webhooks and public API","icon":"webhook"},{"label":"Webhooks"}]},{"id":"NWuWnH4lE0j9h2QndRkc","title":"How to use Lead Received from Widget Webhook","pathname":"/webhooks-and-public-api/webhooks/how-to-use-lead-received-from-widget-webhook","siteSpaceId":"sitesp_rMBdL","description":"Automatically Capture Every Website Visitor Who Messages You on WhatsApp — the Moment They Reach Out","breadcrumbs":[{"label":"Webhooks and public API","icon":"webhook"},{"label":"Webhooks"}]},{"id":"eYuOWZbdDVAzosLV4IFW","title":"How to use Customer Custom Field Updated Webhook","pathname":"/webhooks-and-public-api/webhooks/how-to-use-customer-custom-field-updated-webhook","siteSpaceId":"sitesp_rMBdL","description":"Stay instantly informed every time a customer's profile data changes","breadcrumbs":[{"label":"Webhooks and public API","icon":"webhook"},{"label":"Webhooks"}]},{"id":"scWHVUfXBQ4ZkgCk56iM","title":"How to use First Time Message Webhook","pathname":"/webhooks-and-public-api/webhooks/how-to-use-first-time-message-webhook","siteSpaceId":"sitesp_rMBdL","description":"Know the moment a brand new customer reaches out — and respond before anyone else does","breadcrumbs":[{"label":"Webhooks and public API","icon":"webhook"},{"label":"Webhooks"}]},{"id":"709ITpOG0FEw5RtJZgN9","title":"How to use Conversation Closed Webhook","pathname":"/webhooks-and-public-api/webhooks/how-to-use-conversation-closed-webhook","siteSpaceId":"sitesp_rMBdL","description":"Trigger actions automatically the moment a conversation is marked as done","breadcrumbs":[{"label":"Webhooks and public API","icon":"webhook"},{"label":"Webhooks"}]},{"id":"iWcs7als5dIUxptmhArD","title":"How to use Template Status Update Webhook","pathname":"/webhooks-and-public-api/webhooks/how-to-use-template-status-update-webhook","siteSpaceId":"sitesp_rMBdL","description":"Know instantly when your templates are approved, rejected, or updated — and take action immediately","breadcrumbs":[{"label":"Webhooks and public API","icon":"webhook"},{"label":"Webhooks"}]},{"id":"x8z9bMqCkdk5ElRVteX9","title":"How to use Tag Added Webhook","pathname":"/webhooks-and-public-api/webhooks/how-to-use-tag-added-webhook","siteSpaceId":"sitesp_rMBdL","description":"Turn simple tags into powerful automation triggers","breadcrumbs":[{"label":"Webhooks and public API","icon":"webhook"},{"label":"Webhooks"}]},{"id":"T5jhIL30lUlSBA4LDjhJ","title":"How to use Tag Removed Webhook","pathname":"/webhooks-and-public-api/webhooks/how-to-use-tag-removed-webhook","siteSpaceId":"sitesp_rMBdL","description":"Keep your customer data accurate and your automation in sync","breadcrumbs":[{"label":"Webhooks and public API","icon":"webhook"},{"label":"Webhooks"}]},{"id":"pV8dm0K6l8yt6z0Qa8I5","title":"How to use Conversation Opened Webhook","pathname":"/webhooks-and-public-api/webhooks/how-to-use-conversation-opened-webhook","siteSpaceId":"sitesp_rMBdL","description":"Know the moment a customer reaches out — whether for the first time or after a long gap","breadcrumbs":[{"label":"Webhooks and public API","icon":"webhook"},{"label":"Webhooks"}]},{"id":"uAT21lrXcP1v04xYUpBM","title":"How to use Conversation Cost Deducted Webhook","pathname":"/webhooks-and-public-api/webhooks/how-to-use-conversation-cost-deducted-webhook","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Webhooks and public API","icon":"webhook"},{"label":"Webhooks"}]},{"id":"CkG0ji24RJdEdMhOIR1j","title":"How to use Customer Note Created Webhook","pathname":"/webhooks-and-public-api/webhooks/how-to-use-customer-note-created-webhook","siteSpaceId":"sitesp_rMBdL","description":"Turn Every Agent Insight Into an Automatic Action","breadcrumbs":[{"label":"Webhooks and public API","icon":"webhook"},{"label":"Webhooks"}]},{"id":"vtMxpDWj9hCEDREM2xJf","title":"How to use Customer Note Updated Webhook","pathname":"/webhooks-and-public-api/webhooks/how-to-use-customer-note-updated-webhook","siteSpaceId":"sitesp_rMBdL","description":"Track Every Edit to an Internal Note and Keep Your Customer Records Accurate in Real Time","breadcrumbs":[{"label":"Webhooks and public API","icon":"webhook"},{"label":"Webhooks"}]},{"id":"x2QNMxTEra2xScXSQpQl","title":"How to use Customer Note Deleted Webhook","pathname":"/webhooks-and-public-api/webhooks/how-to-use-customer-note-deleted-webhook","siteSpaceId":"sitesp_rMBdL","description":"Track Every Note Removal in Real Time and Protect Your Team From Information Gaps","breadcrumbs":[{"label":"Webhooks and public API","icon":"webhook"},{"label":"Webhooks"}]},{"id":"fgGjsAOLz2yUZrxkgKwl","title":"How to use Call Permission Reply Received Webhook","pathname":"/webhooks-and-public-api/webhooks/how-to-use-call-permission-reply-received-webhook","siteSpaceId":"sitesp_rMBdL","description":"Know Instantly When a Customer Grants or Denies Call Permission — and Automate Your Outreach Accordingly","breadcrumbs":[{"label":"Webhooks and public API","icon":"webhook"},{"label":"Webhooks"}]},{"id":"0IAPTKvDqurG6knetUoF","title":"How to use an Incoming Call Initiated Webhook","pathname":"/webhooks-and-public-api/webhooks/how-to-use-an-incoming-call-initiated-webhook","siteSpaceId":"sitesp_rMBdL","description":"Automatically Log Every Incoming Call in Your CRM the Moment It Begins","breadcrumbs":[{"label":"Webhooks and public API","icon":"webhook"},{"label":"Webhooks"}]},{"id":"oUISaNNMMk36WGXLtRRw","title":"How to use Outgoing Call Initiated Webhook","pathname":"/webhooks-and-public-api/webhooks/how-to-use-outgoing-call-initiated-webhook","siteSpaceId":"sitesp_rMBdL","description":"Automatically Log Every Agent Call in Your CRM the Moment It Is Made","breadcrumbs":[{"label":"Webhooks and public API","icon":"webhook"},{"label":"Webhooks"}]},{"id":"fe7LZoHZSuQV0jAUwcCP","title":"How to use Call Accepted Webhook","pathname":"/webhooks-and-public-api/webhooks/how-to-use-call-accepted-webhook","siteSpaceId":"sitesp_rMBdL","description":"Know the Exact Moment a Call Connects — and Automatically Mark It as Active in Your System","breadcrumbs":[{"label":"Webhooks and public API","icon":"webhook"},{"label":"Webhooks"}]},{"id":"tSBW27cXoxyPRmPhI5Y7","title":"How to use Call Ended Webhook","pathname":"/webhooks-and-public-api/webhooks/how-to-use-call-ended-webhook","siteSpaceId":"sitesp_rMBdL","description":"Automatically Capture Every Call's Complete Record — Including the Recording — the Moment It Ends","breadcrumbs":[{"label":"Webhooks and public API","icon":"webhook"},{"label":"Webhooks"}]},{"id":"3HK33x0hjVQjfNhhUFVU","title":"How to use Call Missed Webhook","pathname":"/webhooks-and-public-api/webhooks/how-to-use-call-missed-webhook","siteSpaceId":"sitesp_rMBdL","description":"Never Let a Missed Call Go Unnoticed — Automatically Follow Up Before the Customer Reaches Out to a Competitor","breadcrumbs":[{"label":"Webhooks and public API","icon":"webhook"},{"label":"Webhooks"}]},{"id":"w5HCBSlDatVZubieABs3","title":"How to use Call Rejected Webhook","pathname":"/webhooks-and-public-api/webhooks/how-to-use-call-rejected-webhook","siteSpaceId":"sitesp_rMBdL","description":"Treat an Explicit Rejection Very Differently From a Missed Call — and Respond With the Right Action Every Time","breadcrumbs":[{"label":"Webhooks and public API","icon":"webhook"},{"label":"Webhooks"}]},{"id":"OlWpBb0alssCjEMZK733","title":"How to use WhatsApp Group Created Webhook","pathname":"/webhooks-and-public-api/webhooks/how-to-use-whatsapp-group-created-webhook","siteSpaceId":"sitesp_rMBdL","description":"Automatically Track and Log Every New WhatsApp Group the Moment It Is Created","breadcrumbs":[{"label":"Webhooks and public API","icon":"webhook"},{"label":"Webhooks"}]},{"id":"rZZUBKeteqj9ImAuxGoI","title":"How to use WhatsApp Group Participant Joined Webhook","pathname":"/webhooks-and-public-api/webhooks/how-to-use-whatsapp-group-participant-joined-webhook","siteSpaceId":"sitesp_rMBdL","description":"Know the Exact Moment Someone Joins Your WhatsApp Group — and Automatically Update Your Systems","breadcrumbs":[{"label":"Webhooks and public API","icon":"webhook"},{"label":"Webhooks"}]},{"id":"L5kU9J6sJoI4QjiW9uT4","title":"How to use WhatsApp Group Participant Left Webhook","pathname":"/webhooks-and-public-api/webhooks/how-to-use-whatsapp-group-participant-left-webhook","siteSpaceId":"sitesp_rMBdL","description":"Track Every Voluntary Group Exit in Real Time and Respond Before It Becomes a Larger Problem","breadcrumbs":[{"label":"Webhooks and public API","icon":"webhook"},{"label":"Webhooks"}]},{"id":"9fMyCWFP37wOUK82Zyl3","title":"WhatsApp Group Participant Removed Webhook in DoubleTick","pathname":"/webhooks-and-public-api/webhooks/whatsapp-group-participant-removed-webhook-in-doubletick","siteSpaceId":"sitesp_rMBdL","description":"Automatically Track Every Participant Removal and Keep Your Systems Accurate in Real Time","breadcrumbs":[{"label":"Webhooks and public API","icon":"webhook"},{"label":"Webhooks"}]},{"id":"p0ginYKdTnCHydbdEmGr","title":"How to Use the WhatsApp Group Message Received Webhook","pathname":"/webhooks-and-public-api/webhooks/how-to-use-the-whatsapp-group-message-received-webhook","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Webhooks and public API","icon":"webhook"},{"label":"Webhooks"}]},{"id":"2z762dPDeY3KA52n4WMw","title":"How to Use the Instagram Message Received Webhook","pathname":"/webhooks-and-public-api/webhooks/how-to-use-the-instagram-message-received-webhook","siteSpaceId":"sitesp_rMBdL","description":"Get Notified the Moment a Customer Messages You on Instagram — in Real Time","breadcrumbs":[{"label":"Webhooks and public API","icon":"webhook"},{"label":"Webhooks"}]},{"id":"cBSzg6g5GS04zOrJbvED","title":"How to Use the Instagram Message Status Update Webhook","pathname":"/webhooks-and-public-api/webhooks/how-to-use-the-instagram-message-status-update-webhook","siteSpaceId":"sitesp_rMBdL","description":"Know the Moment Your Instagram Message Is Delivered or Read — in Real Time","breadcrumbs":[{"label":"Webhooks and public API","icon":"webhook"},{"label":"Webhooks"}]},{"id":"1VLG5MI9WBbbZmcuKEMq","title":"How to use the Instagram Conversation Opened Webhook","pathname":"/webhooks-and-public-api/webhooks/how-to-use-the-instagram-conversation-opened-webhook","siteSpaceId":"sitesp_rMBdL","description":"Know the Moment a New Instagram Conversation Starts — Before It Gets Lost in the Inbox","breadcrumbs":[{"label":"Webhooks and public API","icon":"webhook"},{"label":"Webhooks"}]},{"id":"pZhKM3Sfu6VDKYCDk4vz","title":"How to Use the Instagram Customer Custom Field Updated Webhook","pathname":"/webhooks-and-public-api/webhooks/how-to-use-the-instagram-customer-custom-field-updated-webhook","siteSpaceId":"sitesp_rMBdL","description":"Get Notified the Moment a Customer's Custom Field Value Changes on Your Instagram Channel","breadcrumbs":[{"label":"Webhooks and public API","icon":"webhook"},{"label":"Webhooks"}]},{"id":"Q8wz3Jpi4SW7gGlkmaSn","title":"How to Use the Webhook for Tags Added to an Instagram Conversation","pathname":"/webhooks-and-public-api/webhooks/how-to-use-the-webhook-for-tags-added-to-an-instagram-conversation","siteSpaceId":"sitesp_rMBdL","description":"Get Notified the Moment a Tag Is Added to an Instagram Customer","breadcrumbs":[{"label":"Webhooks and public API","icon":"webhook"},{"label":"Webhooks"}]},{"id":"dasktWjj8FYu9YMP2SyZ","title":"How to Use the Webhook for Tags Removed from an Instagram Conversation","pathname":"/webhooks-and-public-api/webhooks/how-to-use-the-webhook-for-tags-removed-from-an-instagram-conversation","siteSpaceId":"sitesp_rMBdL","description":"Get Notified the Moment a Tag Is Removed from an Instagram Customer","breadcrumbs":[{"label":"Webhooks and public API","icon":"webhook"},{"label":"Webhooks"}]},{"id":"YIsb3VBIEMM4zw2eJ9LZ","title":"How to Use the Instagram Conversation Closed Webhook","pathname":"/webhooks-and-public-api/webhooks/how-to-use-the-instagram-conversation-closed-webhook","siteSpaceId":"sitesp_rMBdL","description":"Get Notified the Moment a Customer Conversation Is Closed on Your Instagram Channel","breadcrumbs":[{"label":"Webhooks and public API","icon":"webhook"},{"label":"Webhooks"}]},{"id":"QUbtAlVNksiAWqaof6Ag","title":"Webhooks and API","pathname":"/webhooks-and-public-api/webhooks/webhooks-and-api","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Webhooks and public API","icon":"webhook"},{"label":"Webhooks"}]},{"id":"sz5TKlDoGMNWIehzyPpY","title":"DoubleTick API","pathname":"/webhooks-and-public-api/doubletick-api","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Webhooks and public API","icon":"webhook"}]},{"id":"KN1TJnqWGJzJp6hHIVZ2","title":"Collaborators","pathname":"/webhooks-and-public-api/doubletick-api/collaborators","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Webhooks and public API","icon":"webhook"},{"label":"DoubleTick API"}]},{"id":"Od7nmFSAEhBJ3l8Drx3C","title":"How to Use the Add Chat Collaborators API","pathname":"/webhooks-and-public-api/doubletick-api/collaborators/how-to-use-the-add-chat-collaborators-api","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Webhooks and public API","icon":"webhook"},{"label":"DoubleTick API"},{"label":"Collaborators"}]},{"id":"M5oroGGMQgGSSEArJzUr","title":"How to Use the Remove Collaborators API","pathname":"/webhooks-and-public-api/doubletick-api/collaborators/how-to-use-the-remove-collaborators-api","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Webhooks and public API","icon":"webhook"},{"label":"DoubleTick API"},{"label":"Collaborators"}]},{"id":"rMULukjTrPcRWhDldYz1","title":"Team member","pathname":"/webhooks-and-public-api/doubletick-api/team-member","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Webhooks and public API","icon":"webhook"},{"label":"DoubleTick API"}]},{"id":"0jEZxK3VgaTJYYkt5Y8J","title":"How to Use the Assign Team Member to Chat API","pathname":"/webhooks-and-public-api/doubletick-api/team-member/how-to-use-the-assign-team-member-to-chat-api","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Webhooks and public API","icon":"webhook"},{"label":"DoubleTick API"},{"label":"Team member"}]},{"id":"TLDfa4lUt13DMAmx0ENh","title":"How to Use the Unassign Team Member from Chat API","pathname":"/webhooks-and-public-api/doubletick-api/team-member/how-to-use-the-unassign-team-member-from-chat-api","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Webhooks and public API","icon":"webhook"},{"label":"DoubleTick API"},{"label":"Team member"}]},{"id":"YJ93CpejEfRwv7Cqxr2o","title":"How to Log Out a Team Member Using DoubleTick’s Logout API","pathname":"/webhooks-and-public-api/doubletick-api/how-to-log-out-a-team-member-using-doubleticks-logout-api","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Webhooks and public API","icon":"webhook"},{"label":"DoubleTick API"}]},{"id":"v0RyKm2EWnQg6m2Kbb6O","title":"Understanding the “Enqueued” API Response for Template Messages","pathname":"/webhooks-and-public-api/doubletick-api/understanding-the-enqueued-api-response-for-template-messages","siteSpaceId":"sitesp_rMBdL","breadcrumbs":[{"label":"Webhooks and public API","icon":"webhook"},{"label":"DoubleTick API"}]}]}