Resolving the 'Your Facebook Account Must Be Confirmed/Verified' Error on Ads Insights Section

If you're seeing the error message "

Your Facebook account must be confirmed/verified

Please complete verification on Facebook and try again" while accessing the Ads Insights section on DoubleTick, don’t worry — it’s a common Facebook account verification issue.

🚨 Cause

This error typically appears when your Facebook profile isn’t fully confirmed or has security-related restrictions. It can happen due to:

• Unverified email or phone number

• Account flagged for suspicious activity

• Facebook requesting additional user verification

✅ Solution Steps

Follow the steps below to verify your Facebook account and resume using Ads Insights seamlessly:

Step 1: Log in to Facebook

• Visit www.facebook.com

• Log in to your account

• Complete any security verification prompts shown

Step 2: Confirm Your Email or Phone Number

• Click on Settings & Privacy > Settings

• Under Accounts Center > Personal Details, check if your email and phone are verified

• If unverified, request a confirmation email or SMS

• Complete the verification process

Step 3: Check for Account Restrictions

• Go to the Facebook Account Quality page

• Review any listed restrictions or actions required

• Resolve any flagged issues as per Facebook’s instructions

Step 4: Log Out and Clear Cache

• Log out from your Facebook account

• Clear your browser cache

• Log back in and return to DoubleTick to retry

Step 5: Reconnect DoubleTick (If Needed)

If the error persists:

• Visit Business Integrations

• Find and remove the Scalify app (or any other connected app related to ads analytics)

• Go back to the DoubleTick Ads Insights section

• Click Connect Facebook and grant all required permissions

🛡 Why This Happens

Facebook’s strict account verification and privacy protocols are designed to protect user and business data. If your account isn't verified, they block third-party apps like DoubleTick from accessing insights.

🙋 Need More Help?

Still stuck? Reach out to the DoubleTick support team via chat or email at [email protected].

✅ Best Practice: Verify Before You Advertise

• Before running Click-to-WhatsApp or Meta Ads, ensure your Facebook profile is:

Fully verified

• Free from restrictions

• Connected with appropriate Business Manager permissions

This will ensure smooth syncing of insights, improved reporting, and uninterrupted campaign tracking inside DoubleTick.

Stay secure, stay connected!