Benefits of Co-Existence with DoubleTick

Coexistence lets you use your WhatsApp Business App and DoubleTick at the same time on the same number. You get the personal touch of the app and the power of automation together, without having to choose between the two.

Here is what that means for your business.

One Number for Everything

Your customers always reach you on the same number, whether you are chatting manually on the app or sending automated messages through DoubleTick. No confusion, no juggling multiple numbers.

Keep Making Calls

Your team can still make and receive voice and video calls through the WhatsApp Business App. Great for sales demos, consultations, and support conversations that need a personal touch.

Automate While You Work

While your team chats with customers on the app, DoubleTick handles the heavy lifting in the background. Send bulk campaigns, set up automated follow-ups, and manage message templates, all without interrupting your day-to-day conversations.

Your Whole Team on One Platform

Assign chats to the right team members, let agents respond in real time, and give managers full visibility into conversations, all through DoubleTick. Your team works better together without changing how they already operate on their phones.

Transition at Your Own Pace

You do not have to make any sudden changes. Your team keeps using the WhatsApp Business App as usual while getting comfortable with DoubleTick on the side. When you are ready to fully switch, you can.

Note: Coexistence is designed by Meta as a stepping stone. The recommended long-term setup is full Cloud API onboarding.

Your Chat History Comes With You

When you onboard via Coexistence, up to 6 months of your existing chat history and all your contacts are synced into DoubleTick. Your team picks up right where they left off.

Note: Group chat history is not included in the sync. This sync can only be done once and must be completed within 24 hours of onboarding. If missed, you will need to re-onboard.

Safe and Officially Supported by Meta

The entire setup is done through Meta's official Embedded Signup process. Your account stays compliant, your data stays secure, and there are no risky third-party workarounds involved.

The Bottom Line

Coexistence is the perfect middle ground for businesses that want to start using API-powered automation without giving up the simplicity of the WhatsApp Business App. You get more done, stay personal with your customers, and transition to full API use when the time is right.