How to Manage Channels

Learn to manage your WhatsApp Business Account (WABA) on DoubleTick. Access details, manage agents, update profiles, and control WABA status for optimal performance.

In your DoubleTick dashboard, the "Channels" section serves as the central hub for managing your channels (formerly known as WABA — WhatsApp Business Account). Here, you can access vital information and perform various management tasks to optimize your channel's performance.

Understanding Your Channel Details

Within the Channels section, you'll find a multiple information about your channel:

1. Display Name: This is the name associated with your channel, which is visible to your customers

2. WABA Number: Your unique WhatsApp Business API number

3. Number of Agents: Keep track of the total number of agents added to your channel for efficient team management

4. Messaging Limit: Insights into the messaging limit currently allotted to your account

5. Channel Creation Date: The date when your WhatsApp Business Account was created

6. Channel Status: An indication of whether your channel is currently active or inactive, ensuring real-time visibility into its operational status

Managing Your Channel

In addition to accessing details about your channel, the Channels section also offers robust management capabilities:

To view and manage data associated with the channel, click on the three dots icon located next to the channel

Manage Assignee

• View a comprehensive list of all agents added to your channel

• Gain visibility into each agent's name and login number, facilitating easy identification and tracking of individual agents within the channel.

• Modify the role of an agent by selecting a new role from the dropdown menu associated with their name, ensuring role adjustments are accurately applied.

• You can also remove an agent from the channel by unchecking their name, streamlining the process of agent management

Click on the "Confirm" button to confirm and save the changes.

Deactivate

Within this option, you have the ability to deactivate your channel, which may be necessary due to various reasons such as restrictions or the need to change the associated number. Once deactivated, you will not be able to utilize the channel until you reactivate the number

To deactivate a channel, follow these steps:

• Click on the three dots next to the channel

• Select "Deactivate"

• A confirmation pop-up will appear; click on the "Deactivate" button to confirm

• Upon completion, the channel status will change from active to inactive, indicating successful deactivation

Update Channel Profile

In the "Update Channel Profile" section, you can adjust various profile details including the

• Display Picture

• Vertical selection

• Channel Profile name

• Email

• Website

• Address

• About us section

• Description