Set Up Stop Bot
Learn how to set up a stop bot on DoubleTick. Allow users to opt out of communications instantly, respecting their preferences and ensuring compliance.
Last updated
Learn how to set up a stop bot on DoubleTick. Allow users to opt out of communications instantly, respecting their preferences and ensuring compliance.
Last updated
When it comes to customer communication management, the Stop Bot serves a crucial role in ensuring users have control over their interactions. Instead of bombarding customers with messages they may not wish to receive, the Stop Bot enables them to halt further communication until they're ready to engage again.
Here's how it operates:
Upon encountering the keyword "STOP" in any customer interaction, the Stop Bot immediately halts any further communication attempts.
In practical terms, if a user chooses to opt out of communication by clicking on the "STOP" button or explicitly entering the keyword "STOP," the Stop Bot is triggered.
Subsequently, the bot delivers a predefined custom message set by the administrator. This message acknowledges the user's decision to opt out and provides any necessary instructions or information.
Following the activation of the Stop Bot and the delivery of the custom message, the user is automatically opted out of further communication. Unless the user explicitly opts back in, they will not receive any additional messages from the system.
Navigate to the Bot Studio in the left panel
Under the default bot, locate and select the Stop Bot
Once on the "Manage your Stop Bot" page, click on the edit icon
On Configure bots window, click on the "Change Message Button" button; If you desire to customize the default message
Enter the new message and then click on the "Set Message" button to apply the changes
To enable/active the welcome bot click on the toggle switch on the top right coner
