# Assign Agent to Customer's Chat We'll illustrate how to streamline the process of assigning an agent to manage customer inquiries without manual intervention. With the "**Assign Agent**" action feature in DoubleTick Bot, you can effortlessly configure automatic agent assignment triggered by customer actions such as clicking on designated buttons or typing predefined keywords. Let's dive in 👇 ### **The Assign Agent action consists of three components**: * **Manual Agent Selection**: You can choose a specific agent from the dropdown list by clicking the search button. This allows you to assign particular chats to a specific agent. Simply select the agent's name whom you wish to assign the chats to.

* **Random Agent Selection**: This option enables the system to randomly assign chats to available agents. It distributes the workload evenly among team members.

* **Re-assign if already assigned Checkbox**: By checking this box, you allow the system to re-assign chats even if they are already assigned to an agent.

### **Example Scenario:** * **Customer Query:** A customer clicks on the "**Support**" button in the chat interface, indicating a need for assistance. * **Automatic Assignment:** The chatbot triggers the "**Assign Agent**" action, randomly assigning the inquiry to an available agent or directing it to a designated expert based on predefined criteria. * **Agent Response:** The assigned agent promptly engages with the customer, addressing their query and providing timely assistance, thus ensuring a positive customer experience.