Condition Action In Chat Bot

Purpose of the Condition Node

The Condition Node is used to evaluate a specific condition and route the workflow based on whether the condition is true or false. It helps in creating decision-making points within your automation.

Components of the Node

1. Condition Field (Type attribute value):

   • This is where you specify the attribute or variable you want to evaluate.

   • Example: You might input a variable like {{customer_status}} or a value from a previous step.

   
2. Select Condition (Dropdown):

This dropdown allows you to define the logical operator to apply to the attribute.:

 > (Greater Than):

• Checks if the attribute value is greater than a specified value.

• Example: {{order_quantity}} > 10 (True if order_quantity is more than 10).

 >= (Greater Than or Equal To):

• Checks if the attribute value is greater than or equal to a specified value.

• Example: {{order_amount}} >= 100 (True if order_amount is 100 or more).

 contains:

• Checks if the attribute contains a specific substring or value.

• Example: {{customer_notes}} contains "urgent" (True if "urgent" is found in customer_notes).

 ends with:

• Checks if the attribute value ends with a specified string.

• Example: {{email}} ends with "@gmail.com" (True if the email ends with "@gmail.com").

 equals:

• Checks if the attribute value exactly matches a specified value.

• Example: {{status}} equals "Active" (True if status is exactly "Active").

 equals ignore case:

• Checks if the attribute value matches a specified value, ignoring case sensitivity.

• Example: {{status}} equals ignore case "active" (True for "Active", "ACTIVE", or "active").

 exists:

• Checks if the attribute exists or is defined (not null or empty).

• Example: {{customer_id}} exists (True if customer_id is present).

 starts with:

• Checks if the attribute value starts with a specified string.

• Example: {{name}} starts with "Dr." (True if the name begins with "Dr.").

1. True and False Outputs:

   • True: The workflow will proceed along this path if the condition evaluates to true.

   • False: The workflow will proceed along this path if the condition evaluates to false.

Example Usage

Scenario:

You want to send a follow-up message only if a customer’s order status is "Pending."

1. Condition Field: Input the variable: {{order_status}}

2. Select Condition: Choose: Equals

3. Value: Enter: Pending

4. True Path: Set up an action to send a reminder message.

5. False Path: End the workflow or proceed with a different action.