Manage WhatsApp Account roles on DoubleTick. Choose from predefined roles like Owner, Team Lead, and Team Member, or create custom roles for specific needs.
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The Owner role grants access to all WhatsApp API features within DoubleTick.
The Team Lead role provides the capability to invite and remove team members, as well as the ability to view all conversations within DoubleTick.
The Team Role allows access to view all chats within a specific team.
The Team Member role is limited to the ability to view only the chats that are assigned to them either by the owner or the team lead.
To create custom WhatsApp Account roles, Click on the Create role button.
The Custom Create Role feature enables you to assign specific rights for WhatsApp Accounts features, such as
Bots Management
Conversation Management
Templates Management
New Agent Access WhatsAPP Account custom role created successfully !
Select the options you wish to include in your custom roles and click on Create new role button
Enter the role name and, if required, a description, then click the SAVE button to confirm.
