DoubleTick Docs
DoubleTick Docs
  • DoubleTick Help Center
  • Get Started with DoubleTick
    • Pre-requisites for Onboarding
    • How to Do Meta Facebook Business Verification
    • DoubleTick Onboarding
  • Chat Management
    • Start a New Chat with Customers
    • Manage Customer Conversation on Chat Inbox
    • How to Use Customer Notes
    • How to Use Tags
    • How to Assign Chats
    • How to Block & Unblock Customers
    • How to Manage Conversations
    • What is WhatsApp Opt-in and How to Manage It
    • How to Configure SLA (Service Level Agreement)
    • Forward Chat Message: Enhancing Communication Efficiency
  • Broadcast List
    • How to Import Customer Data
    • How to Send and Schedule Broadcast Messages
    • How to Check Broadcast Summary
    • How to Re-Target Your Customers
    • How to Manage Broadcast List Access
    • How to Scheduled Broadcasts
    • Send Dynamic PDFs via DoubleTick WhatsApp Broadcast Using Google Sheets
  • How to Create Dynamic Broadcast Channel on DoubleTick
  • Templates
    • Template Categories in WhatsApp API
    • How to Create Message Templates
      • Know the Basic Info for Template Creation
      • How to Use the Content Section in Template
      • How to Add Buttons in Message Template
      • How to use Variables in Message Template
      • How to Preview the Message Template
    • Check Message Template Status
    • Send Template Messages
    • Change Template Details
    • Fix Message Template Rejection
    • WhatsApp Forms
    • Create a Carousel Template Message
    • How to Send Dynamic content in a Single template with DoubleTick
    • How To Create An OTP Template On DoubleTick
  • Customers
    • Create Customer Segments
    • Deleting Customers On DoubleTick
  • Analytics
    • Setup Analytics
  • REPORTS
    • How to Download and Export Reports in DoubleTick
  • Teams
    • Invite Your Team Members
    • Accept Invitations and Log in to DoubleTick
    • Assign & Change Reporting Structure
    • Update a Team Member’s Name in DoubleTick.
  • Bot Studio
    • Create and Manage Bots
    • Create Order Bot
    • Set Up Welcome Bot
    • Set Up Stop Bot
    • Set Up Bot Triggers
    • How to Notify Agents on WhatsApp When Assigned a Lead in DoubleTick
    • Fixing Webhook Phone Numbers: Add Country Codes Automatically
    • How to Integrate WooCommerce with DoubleTick
    • How to Record Customer Responses Using DoubleTick’s Bot Studio and Google Sheets Integration
    • How to Automate Reminders for Template Button Selection in Your Bot
    • Actions
      • Assign Agent to Customer's Chat
      • How to Use the Close Conversation Feature
      • How to Use Condition Action
      • How to Set Up Google Sheet Action
      • What is WhatsApp Opt-Out and How to Manage It
      • How to Send Interactive List Messages
      • How to Send Interactive Messages
      • How to Send Multimedia Messages
      • How to Set Customer Attributes
      • How to Set Tags
      • How to Set Time Delay on Chatbot
      • How to Set Wait Till Action on Chatbot
      • Condition Action In Chat Bot
      • Streamlining Lead Management with Round Robin Agent Assignment Using Bots
  • Settings
    • Edit Your Profile Details
    • Manage Roles
      • How to Use Organization Roles Feature
      • How to Use WhatsApp Account Roles Feature
      • How to Grant Phone Number Access to Agents with Custom Role In DoubleTick
      • Change Roles of Existing Team Members
    • How to Use Custom Contact Fields
    • Create and Use Quick Replies
    • Send Template Messages
    • Create a WhatsApp Widget on Website
    • How to Use Webhooks to Pass Events to Third-Party
    • Get Developer API
    • How to Manage Channels
    • How to Manage Billing & Invoices
      • How to Find the Invoice in DoubleTick
      • How to Update Billing Details in DoubleTick
    • Set Up Working Hours
    • Integrations
      • Streamline Appointment Booking on DoubleTick Using Zapier and Google Calendar
      • Automating WhatsApp messages on DoubleTick on column updates on Google Sheet
      • Automatic updates from Gsheet Database
      • Tally Prime Integration
      • Indiamart & DoubleTick Integration
      • How to Integrate My Operator with DoubleTick via Webhook to Send Templates
      • How to Integrate QuickSell with DoubleTick
    • How To Enable Browser Push Notification For DoubleTick Messages
    • How to Update Your Display Name On Facebook Business Account
    • Import WhatsApp Chats
  • WhatsAPP BUSINESS API
    • WhatsApp API Conversations & Categories
    • How Conversation Charges Works
    • Manage and View Account Quality on Meta
    • Messaging Limits in WhatsApp API
    • Unblock Your WhatsApp API Account
    • Change Your Display Name in Meta WhatsApp Manager
    • Apply for WhatsApp Green Tick
    • How To Update the Display Picture (DP) in Facebook Business Manager
  • Troubleshoot Errors
    • Troubleshoot Common WhatsApp API Errors
    • Per-User Marketing Template Message Limits
    • Unsupported Message: Understanding WhatsApp API Restrictions and How They Affect Communication
    • What is Frequency Capping
      • How Frequency Capping Works
    • How to Link Your WhatsApp API Phone Number to a Facebook Page
    • How to Use DoubleTick? Product Feature Training Videos
    • How To Resolve META Maintaining Healthy Ecosystem Delivery Error: A Step-by-Step Guide
  • How to Identify and Resolve Duplicate Keywords in Bot Configurations
  • Logging Out A Member From All Devices in DoubleTick
  • How to Use Newline Characters in Template Variables In DoubleTick
  • How To Login To DoubleTick
  • How To Logout From DoubleTick
  • Re-Engagement Error While Sending a Message in the Open Reply Window
  • How to Resolve the "Please Fill All Fields" Error in Templates On DoubleTick
  • How To Troubleshoot the "Spam Rate Limit Hit" Error in DoubleTick
  • How to resolve the "404 – File or Directory Not Found" error when exporting an Excel sheet?
  • How To Capture Details Using Webhooks And Condition
  • Understanding the “Only 30 Groups Can Be Created at One Time” Error in DoubleTick
  • Stay Ahead with WhatsApp: Important Updates from Meta
  • Meta Pauses WhatsApp Marketing Messages for U.S. Customers
  • Understanding and Troubleshooting the "New Bot Failure Alert" Email
  • Marketing Message Lite
  • TOPIC WISE VIDEO LIST
    • Page 1
  • How to Integrate QuickSell with DoubleTick
  • Appointment Booking
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  • Here's a checklist to guide you through the business verification process with Meta:
  • Business Manager Verification Process:
  • Required Documents for Business Verification:
  • Common Reasons for Rejection:
  • Additional Remarks
  1. Get Started with DoubleTick

How to Do Meta Facebook Business Verification

Learn how to verify your Meta Facebook Business account with DoubleTick. This process ensures that Meta recognizes your business or organization as legitimate.


Setting a Higher Conversation Limit for WhatsApp Accounts with Meta Verification

In order to raise the conversation limit to 1,000 per day for WhatsApp accounts, Meta now requires a verified account status. This verification process is essential for businesses aiming to access higher account tiers within the WhatsApp Business API framework. However, it's important to note that this verification process is distinct from WhatsApp itself.


Here's a checklist to guide you through the business verification process with Meta:

  1. Ensure Active and Complete Website: Your company's website should be active and contain comprehensive details such as the company's name, address, and phone number.

  2. Match Email Domain: The email associated with your account should match the domain of your company's website as provided in the documentation.

  3. Accessibility for Phone Verification: If phone verification is required, ensure that you can receive the call. If your phone has an IVR (Interactive Voice Response) system, temporarily disable it.

  4. Consistency in Business Name: Ensure that the trade name mentioned in the documentation matches the one used on your website and Facebook page. If there are discrepancies, ensure they are related in some way, such as mentioning them together in the website footer.

After submitting the necessary documentation, you will receive updates via email regarding the progress of your verification.


Business Manager Verification Process:

  • Access business.facebook.com and log in

  • Navigate to the business portfolio dropdown and select the gear icon corresponding to the portfolio you wish to verify; the settings panel will be displayed

  • Scroll down to locate "Business portfolio info"

  • Before proceeding with Facebook verification, ensure your business details are up to date

  • Click on the edit icon to add or modify all necessary business information.

Note: Ensure that the business phone number matches both your website and the documents you'll upload for verification

  • Save the updated details

  • Moving on to Business Verification; click on the "View details" button to proceed.

  • Upon clicking "View details," you will be redirected to the Security Center. Here, verify the status of your business verification.

  • Click on the "Continue" button to proceed with the verification process

  • Click "Get Started" button

  • Select a country: Choose your country from the dropdown menu and proceed by clicking the "Next" button

  • Add business details: Ensure that your Business Name matches the one on your legal documents. Your address should also be identical to what is stated in your legal documents. Complete the remaining fields and proceed by clicking the "Next" button.

  • Select Your Business: If your business is not listed, choose "My business isn't listed" and proceed to the next step

  • Choose Your Contact Method: Select your preferred contact method, either phone number or email

  • Upload supporting documents: Select the document type you will be uploading from the dropdown menu. Then, click on the "Upload" button to upload the document. Finally, proceed by clicking the "Next" button to continue

  • Enter a document to verify the phone number, click on Next

  • Confirm your phone number by clicking on the "Call" button. You will receive an OTP. Enter the received OTP and continue to proceed. You will then be able to submit the details for Verification.

Upon submission, Meta will review your documents, a process that may take several days. You can monitor the status of your verification in the Security Center.


Required Documents for Business Verification:

The primary document types that are acceptable for business verification are as follows. Make sure that these documents are not expired and are issued by the relevant authorities.

  • Certificate/Articles of incorporation

  • Business registration or licence document

  • Government-issued business tax document: This could include a tax certificate. Self-filed tax documents are not accepted.

  • Business bank statement

  • Utility bill: A utility bill is only accepted for Business address and Phone number. The legal business name must be on the utility bill. A utility bill is not an acceptable document for legal business name verification

If your verification request is rejected, review the reasons provided and rectify any issues before resubmitting the application.


Common Reasons for Rejection:

  • Incomplete or incorrect documents

  • Language discrepancies

  • Expired or illegible documents

  • Inconsistencies in business name or address

  • Mismatched phone numbers

  • Unverified or inaccessible website domain

  • Email domain inconsistencies


Additional Remarks

  • If you provide false or misleading information during your verification process, attempt to claim and verify a business that you aren't authorised to represent, or otherwise attempt to circumvent our verification review systems, Meta may prevent your business from being verified, remove your business's verification status or take additional action on the account.


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Last updated 1 year ago

Business verification is different from the , personal identity confirmation and the . You won't receive a verified badge for business verification.

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