How to Use Webhooks to Pass Events to Third-Party
Set up webhooks on DoubleTick to automate data exchange between applications. Integrate with third-party apps & use event-based triggers for real-time updates.
Last updated
Set up webhooks on DoubleTick to automate data exchange between applications. Integrate with third-party apps & use event-based triggers for real-time updates.
Last updated
Webhooks enable seamless communication and integration between different systems by instantly notifying them of relevant updates or actions.
DoubleTick offers a variety of webhook triggers, allowing users to automate actions based on specific events within the platform.
Message Status Update
Triggers whenever there is a change in the status of a message sent through the platform
Message Received
Triggers whenever a message is received by the platform, enabling immediate responses or actions based on incoming messages
Chat Assigned to Agent
Triggers when a chat or conversation is assigned to a specific agent
Chat Unassigned
Triggers when a chat or conversation is unassigned from an agent,indicating that it is no longer being handled and may require reassignment or further attention
Lead Received from Widget
Triggers when a lead is generated or received through a widget on their website, allowing for immediate follow-up and engagement with potential customers
Verified Lead Received from Widget
Triggers when a lead generated through a widget on their website has been verified as genuine or legitimate
Enabling prompt and targeted follow-up actions
First Time Message Trigger from Customer
Triggers when a customer sends their first message
Enabling businesses to initiate personalized interactions and tailored responses to new customers
Customer Custom Field Updated
Triggers when a custom field associated with a customer's profile has been updated or modified
Allowing businesses to stay informed about changes in customer data and enabling them to tailor their interactions and communications accordingly
Template Updated
Triggers when there is a change in the status of a template, such as its approval or rejection, allowing for timely updates and actions to be taken in response to changes in template availability or usage
Tag added
Triggers when a tag is added to a conversation or customer profile, enabling businesses to categorize and organize interactions for better management and segmentation
Tag removed
Triggers when a tag is removed from a conversation or customer profile, providing insight into changes in categorization and organization of interactions,
These triggers enable seamless integration with other systems or applications, empowering users to streamline workflows and enhance productivity by responding to relevant updates or actions in real-time.
To add a webhook in DoubleTick, follow these steps:
Click on "Settings" in the left panel & navigate to the "Webhooks" section
On the Webhooks page, click on the "New Webhook" button
Enter the webhook URL (the endpoint URL where you want to receive the data) in the designated field
Choose the triggers you want to associate with the webhook. You can select one or multiple triggers based on your requirements
After adding the webhook URL and selecting triggers, click on the "Save Webhook" button to save the webhook configuration
To delete a webhook , follow these steps:
Locate the webhook you want to delete in the Webhooks section
Confirm the deletion in the pop-up window by clicking on the "Delete" button
Click on the delete icon located on the right end of the webhook
