How to Use Webhooks to Pass Events to Third-Party

Set up webhooks on DoubleTick to automate data exchange between applications. Integrate with third-party apps & use event-based triggers for real-time updates.

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Webhooks to pass DT Event to 3rd Party 👇

• Webhooks enable seamless communication and integration between different systems by instantly notifying them of relevant updates or actions.

• DoubleTick offers a variety of webhook triggers, allowing users to automate actions based on specific events within the platform.

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DoubleTick Event Based Webhook Triggers

Webhook Trigger	Description
Message Status Update	Triggers whenever there is a change in the status of a message sent through the platform
Message Received	Triggers whenever a message is received by the platform, enabling immediate responses or actions based on incoming messages
Chat Assigned to Agent	Triggers when a chat or conversation is assigned to a specific agent
Chat Unassigned	Triggers when a chat or conversation is unassigned from an agent,indicating that it is no longer being handled and may require reassignment or further attention
Lead Received from Widget	Triggers when a lead is generated or received through a widget on their website, allowing for immediate follow-up and engagement with potential customers
Verified Lead Received from Widget	Triggers when a lead generated through a widget on their website has been verified as genuine or legitimate Enabling prompt and targeted follow-up actions
First Time Message Trigger from Customer	Triggers when a customer sends their first message Enabling businesses to initiate personalized interactions and tailored responses to new customers
Customer Custom Field Updated	Triggers when a custom field associated with a customer's profile has been updated or modified Allowing businesses to stay informed about changes in customer data and enabling them to tailor their interactions and communications accordingly
Template Updated	Triggers when there is a change in the status of a template, such as its approval or rejection, allowing for timely updates and actions to be taken in response to changes in template availability or usage
Tag added	Triggers when a tag is added to a conversation or customer profile, enabling businesses to categorize and organize interactions for better management and segmentation
Tag removed	Triggers when a tag is removed from a conversation or customer profile, providing insight into changes in categorization and organization of interactions,

These triggers enable seamless integration with other systems or applications, empowering users to streamline workflows and enhance productivity by responding to relevant updates or actions in real-time.

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How to add a Webhook ?

To add a webhook in DoubleTick, follow these steps:

• Click on "Settings" in the left panel & navigate to the "Webhooks" section

• On the Webhooks page, click on the "New Webhook" button

• Enter the webhook URL (the endpoint URL where you want to receive the data) in the designated field

• Choose the triggers you want to associate with the webhook. You can select one or multiple triggers based on your requirements

• After adding the webhook URL and selecting triggers, click on the "Save Webhook" button to save the webhook configuration

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Delete Webhook

To delete a webhook , follow these steps:

1. Locate the webhook you want to delete in the Webhooks section

2. Click on the delete icon located on the right end of the webhook
3. Confirm the deletion in the pop-up window by clicking on the "Delete" button