How to Integrate WooCommerce with DoubleTick
DoubleTick allows seamless integration with WooCommerce to automate responses and workflows using webhooks. This guide walks you through setting up this integration step-by- step.
Step 1: Copy the Webhook URL from DoubleTick
Log into DoubleTick.
Hover over the left-side menu and navigate to Bot Studio.
Click on Create a New Bot.
Select Webhook as the trigger.
A unique Webhook URL will be generated. Copy this URL to use later in the WooCommerce settings

Step 2: Configure the Webhook in WooCommerce 1.Log into WooCommerce. 2.Navigate to: **WooCommerce > Settings > Advanced > Webhooks

If you are setting up your first webhook, click on Create a New Webhook. For subsequent setups, click **Add Webhook

Fill in the required fields:
Name: Enter a name for your webhook (e.g., “DoubleTick Integration”).
Status: Set to Active to enable the webhook.
Topic: Choose when the webhook should trigger (e.g.,
Order Updated
,Order Created
, etc.).Delivery URL: Paste the Webhook URL copied from DoubleTick.
Save your settings by clicking Save Webhook.

Step 3: Link the Webhook Trigger to a Template in DoubleTick
Return to DoubleTick.
In Bot Studio, link the Webhook Trigger to a Send Template action.
Customize the template to suit your automation needs (e.g., send order updates to customers)
Step 4: Test the Integration
In WooCommerce, create a dummy order or perform an action matching the topic you configured for the webhook (e.g., updating an order status).
DoubleTick will automatically process the webhook and trigger the bot workflow
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