How to Integrate WooCommerce with DoubleTick

DoubleTick allows seamless integration with WooCommerce to automate responses and workflows using webhooks. This guide walks you through setting up this integration step-by- step.

Step 1: Copy the Webhook URL from DoubleTick

  1. Log into DoubleTick.

  2. Hover over the left-side menu and navigate to Bot Studio.

  3. Click on Create a New Bot.

  4. Select Webhook as the trigger.

  5. A unique Webhook URL will be generated. Copy this URL to use later in the WooCommerce settings

Step 2: Configure the Webhook in WooCommerce 1.Log into WooCommerce. 2.Navigate to: **WooCommerce > Settings > Advanced > Webhooks

  1. If you are setting up your first webhook, click on Create a New Webhook. For subsequent setups, click **Add Webhook

  1. Fill in the required fields:

    • Name: Enter a name for your webhook (e.g., “DoubleTick Integration”).

    • Status: Set to Active to enable the webhook.

    • Topic: Choose when the webhook should trigger (e.g., Order Updated, Order Created, etc.).

    • Delivery URL: Paste the Webhook URL copied from DoubleTick.

  2. Save your settings by clicking Save Webhook.

Step 3: Link the Webhook Trigger to a Template in DoubleTick

  1. Return to DoubleTick.

  2. In Bot Studio, link the Webhook Trigger to a Send Template action.

  3. Customize the template to suit your automation needs (e.g., send order updates to customers)

Step 4: Test the Integration

  1. In WooCommerce, create a dummy order or perform an action matching the topic you configured for the webhook (e.g., updating an order status).

  2. DoubleTick will automatically process the webhook and trigger the bot workflow

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