Create Order Bot

Working of Order Bot

• The order booking bot operates based on configured keywords. For example, if the Bot trigger keyword is set to "SHOP," once a user enters "SHOP," the order booking bot will be activated with the predefined message.

• To select a catalogue, users need to input the catalogue number

• For instance, if there are two catalogues available, "Shoes" and "Food," users should reply with "1" for shoes and "2" for food

• Catalogue details will be displayed. Click 'View Photos' button to proceed; shoes catalogue will be shared

• To order any item from the catalog, simply select and forward the image in the chat again. The product will then be auto added to your cart.

• You will now receive a message containing cart details, including the items in your cart, along with a "View Cart/Finalize Order" button

• Click on the button, and you will be redirected to the checkout page. Here, you can edit your cart contents and then enter your name and email to confirm the order

Configure Order Bot

• Navigate to the Bot Studio in the left panel

• Under the default bot, locate and select the Order Bot

• Once on the "Manage your Order Booking Bot" page, click on the edit icon

• You can customize the keywords that activate your order booking bot. Initially, two default keywords are set:

  1. "SHOP"

  2. "Order"

• To add more keywords, simply click on the "Create New Keyword" button. Enter your desired keyword and save it. You can add as many keywords as you like

• Click on the "Set Template Message" button.

• Begin by entering or editing the catalogue intro text.

• Next, click on "Add Catalogue" to select the catalogues from the displayed pop-up.

• After choosing the catalogues, click on the "Add Catalogue" button.

• Proceed by entering the footer text, and finally, click on "Save."