# How to Assign Chats
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***To perform this action via API, please visit*** [***this link***](https://doubletick.readme.io/reference/assign-team-member-to-chat)
### Manually Assign Chat
Navigate to the "Assign to" dropdown and choose the agent you wish to assign the conversation 👇
If the chat is unassigned, and an agent sends a message to the customer, the chat will automatically be assigned to that agent. Auto-assignment occurs for agents who reply to the conversation first.
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### Bulk Assign Chats
* On Chat Feed click on the tick mark icon **✔**
* Click to choose customers you want to assign Agent
* Click on the 3 dots on chat feed and select "Assign to"
* A "Assign to" pop-up will appear; choose the agent you want to assign the conversation to and click on "**Assign****"**
* A confirmation pop-up will appear select "**Assign**" to continue
* Agent Assigned Successfully to the selected Chats
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### Unassign Chats
* Navigate to the "Assign to" dropdown and select "**Unassign Chat**" 👇
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### Bulk Unassign Chats
* On Chat Feed click on the tick mark icon ✔
* Select customers you want to assign Agent
* Click on the 3 dots on chat feed and select "**Unassign Chats**"
* A confirmation pop-up will appear select "**Unassign**" to continue
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