# How to Assign Chats *** ***To perform this action via API, please visit*** [***this link***](https://doubletick.readme.io/reference/assign-team-member-to-chat) ### Manually Assign Chat Navigate to the "Assign to" dropdown and choose the agent you wish to assign the conversation 👇

If the chat is unassigned, and an agent sends a message to the customer, the chat will automatically be assigned to that agent. Auto-assignment occurs for agents who reply to the conversation first.

*** ### Bulk Assign Chats * On Chat Feed click on the tick mark icon **✔**

* Click to choose customers you want to assign Agent

* Click on the 3 dots on chat feed and select "Assign to"

* A "Assign to" pop-up will appear; choose the agent you want to assign the conversation to and click on "**Assign****"**

* A confirmation pop-up will appear select "**Assign**" to continue

* Agent Assigned Successfully to the selected Chats

*** ### Unassign Chats * Navigate to the "Assign to" dropdown and select "**Unassign Chat**" 👇

*** ### Bulk Unassign Chats * On Chat Feed click on the tick mark icon ✔ * Select customers you want to assign Agent * Click on the 3 dots on chat feed and select "**Unassign Chats**"

* A confirmation pop-up will appear select "**Unassign**" to continue