Change Template Details
Learn how to update the message template on DoubleTick. Change template header, add variables, duplicate templates for reuse, or delete them.
How to change template header media [Image or Video or PDF] of existing approved template without the need to re-register the template 👇
Update Template Header Media
When sending a template, an "Add variables to Template" dialog box will appear, allowing you to modify your template contents.
You can add variable values, update header media without needing to reapply the template.
For instance, if you initially create a template with a birthday poster image and it gets approved, you can later change the image to another similar birthday poster of your choice when sending the template. 👇
Note: Please note that when replacing media within a template,Header format will not change, images will only be replaced by other images, videos by other videos, and documents by other documents.
Update Header
Click on "Upload a file" button
Select the Image from Library and click on Open
Image will be updated successfully!
Add Variable
Under the Body section of the template, you'll find the option to add variables.
Variables added during template creation will be visible here.
You can either manually enter the variable data or select a system attribute/variable from the options provided. 👇
Duplicate Template
Navigate to the template you want to duplicate
Click on the three dots beside the template
Select the "Duplicate" option
Make sure to change the template name
Make the desired changes to the duplicated template
Submit the template for approval
Once the duplicated template is approved, you will be able to use it just like any other approved template.
Delete Template
Navigate to the template you want to delete
Click on the three dots beside the template
Select the "Delete" option
Last updated