Start a New Chat with Customers
Learn how to start a new chat with customers on DoubleTick. Follow our step-by-step guide to initiate a direct conversation with your customer.
To perform this action via API, please visit this link
Checkout Our Video on Start A New Chat 👇
How to Start a direct conversation with Customer?
Choose "chats" from the options in the left panel.
Click on New Chat Button
Select Country Code & Enter the Customer's Phone Number
Click on Start Chat Button
The customer chat window is set to open 👇
To Open Chat Window: Click on Send Template button
Choose the template you want to share with the customer
Click on the arrow button
& select Send now
Messsage Sent!
Once the user responds to the message, the chat window will become active, and you'll be able to continue the conversation for up to 24 hours 👇
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