![Page cover image](https://learn.doubletick.io/~gitbook/image?url=https%3A%2F%2F2303112206-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252F53n17VnOICC1LtDqlENV%252Fuploads%252FuYcuPWuD6bhIDPrKG8Nn%252FStart%2520A%2520New%2520Chat.png%3Falt%3Dmedia%26token%3Df5a0a75b-923b-4537-8c8d-cfe6b4e474a2&width=1248&dpr=4&quality=100&sign=f732e19f&sv=1)
Start a New Chat with Customers
Learn how to start a new chat with customers on DoubleTick. Follow our step-by-step guide to initiate a direct conversation with your customer.
Checkout Our Video on Start A New Chat 👇
![](https://learn.doubletick.io/~gitbook/image?url=https%3A%2F%2F2303112206-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252F53n17VnOICC1LtDqlENV%252Fuploads%252Fp1zxi2u3YgHClsUMcQmS%252Fstart%2520new%2520chat.gif%3Falt%3Dmedia%26token%3Da9c42ce6-fffc-464d-9022-19b3e1213191&width=768&dpr=4&quality=100&sign=515756b8&sv=1)
How to Start a direct conversation with Customer?
Choose "chats" from the options in the left panel.
Click on New Chat Button
Select Country Code & Enter the Customer's Phone Number
![](https://learn.doubletick.io/~gitbook/image?url=https%3A%2F%2F2303112206-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252F53n17VnOICC1LtDqlENV%252Fuploads%252FzHB7Om6SSf6qNIMt4GAk%252Fimage.png%3Falt%3Dmedia%26token%3Dc2ba0956-9b02-4e42-8e95-183518614972&width=768&dpr=4&quality=100&sign=5769c626&sv=1)
Click on Start Chat Button
![](https://learn.doubletick.io/~gitbook/image?url=https%3A%2F%2F2303112206-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252F53n17VnOICC1LtDqlENV%252Fuploads%252FMDl3o4Q8TQH18sKo3kLQ%252Fimage.png%3Falt%3Dmedia%26token%3D5df08daf-b887-41ad-b99f-a93068aed026&width=768&dpr=4&quality=100&sign=457234db&sv=1)
The customer chat window is set to open 👇
![](https://learn.doubletick.io/~gitbook/image?url=https%3A%2F%2F2303112206-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252F53n17VnOICC1LtDqlENV%252Fuploads%252FpH8NS9txi3fcwJvmiC60%252Fimage.png%3Falt%3Dmedia%26token%3D4e4c5606-30c3-4c86-86dd-a8db20e224f1&width=768&dpr=4&quality=100&sign=37d32694&sv=1)
To Open Chat Window: Click on Send Template button
Choose the template you want to share with the customer
Click on the arrow button
& select Send now
![](https://learn.doubletick.io/~gitbook/image?url=https%3A%2F%2F2303112206-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252F53n17VnOICC1LtDqlENV%252Fuploads%252F69xm9WlcRUKKxjlfVr5A%252Fimage.png%3Falt%3Dmedia%26token%3D2b4d4574-9e70-4898-baf9-84fa7406a100&width=768&dpr=4&quality=100&sign=60720be9&sv=1)
![](https://learn.doubletick.io/~gitbook/image?url=https%3A%2F%2F2303112206-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252F53n17VnOICC1LtDqlENV%252Fuploads%252FH9Fp1at9hmBwxSDaQ2Ae%252Fimage.png%3Falt%3Dmedia%26token%3D37e6956f-1049-4c76-bae7-d662ea32ecfe&width=768&dpr=4&quality=100&sign=3321536a&sv=1)
Messsage Sent!
![](https://learn.doubletick.io/~gitbook/image?url=https%3A%2F%2F2303112206-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252F53n17VnOICC1LtDqlENV%252Fuploads%252FeHzRI4yCDDfZSuy7z9aa%252Fimage.png%3Falt%3Dmedia%26token%3D6bea6e44-2153-4570-9319-da68af98f0dd&width=768&dpr=4&quality=100&sign=142c0559&sv=1)
Once the user responds to the message, the chat window will become active, and you'll be able to continue the conversation for up to 24 hours 👇
![](https://learn.doubletick.io/~gitbook/image?url=https%3A%2F%2F2303112206-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252F53n17VnOICC1LtDqlENV%252Fuploads%252FfTlSxFyRq8MNdbCyNCIh%252Fimage.png%3Falt%3Dmedia%26token%3D96899179-2959-4afc-9f10-4f2da9c8626d&width=768&dpr=4&quality=100&sign=e3c7947d&sv=1)
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