Start a New Chat with Customers

Learn how to start a new chat with customers on DoubleTick. Follow our step-by-step guide to initiate a direct conversation with your customer.

To perform this action via API, please visit this link

Checkout Our Video on Start A New Chat 👇

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How to Start a direct conversation with Customer?

• Choose "chats" from the options in the left panel.

• Click on New Chat Button

• Select Country Code & Enter the Customer's Phone Number

Click on Dropdown to select Country Code

• Click on Start Chat Button

Select "Cancel" to discontinue

• The customer chat window is set to open 👇

• To Open Chat Window: Click on Send Template button

• Choose the template you want to share with the customer

• Click on the arrow button & select Send now

Click on the Arrow

Select Send Later to Schedule Message

• Messsage Sent!

• Once the user responds to the message, the chat window will become active, and you'll be able to continue the conversation for up to 24 hours 👇

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