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Start a New Chat with Customers

Learn how to start a new chat with customers on DoubleTick. Follow our step-by-step guide to initiate a direct conversation with your customer.

Checkout Our Video on Start A New Chat 👇

How to Start a direct conversation with Customer?

  • Choose "chats" from the options in the left panel.

  • Click on New Chat Button

  • Select Country Code & Enter the Customer's Phone Number

Click on Dropdown to select Country Code

  • Click on Start Chat Button

Select "Cancel" to discontinue

  • The customer chat window is set to open 👇

  • To Open Chat Window: Click on Send Template button

  • Choose the template you want to share with the customer

  • Click on the arrow button & select Send now

Click on the Arrow
Select Send Later to Schedule Message

  • Messsage Sent!

  • Once the user responds to the message, the chat window will become active, and you'll be able to continue the conversation for up to 24 hours 👇

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